Latest Jobs at CIC Insurance Group Ltd

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Engineering jobs, Insurance jobs, CIC jobs,

Underwriting Assistant – Group Life

PURPOSE:

To assess and prudently underwrite Group Life’s business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

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PRIMARY RESPONSIBILITIES:

  • Asses business risk proposal (Accept/Reject Risk) on the basis of existing underwriting guidelines);
  • To process schedules and issue policy documents and endorsements;
  • To ensure proper and accurate debiting and crediting and ensure proper reinsurance policy in place;
  • Prepare quotes for clients;
  • Process commission of agents and brokers;
  • Ensure timely renewal notification;
  • Medical Underwriting for all cases above the free cover limit;
  • Preparation of monthly business reports; and
  • Coordinating activities in the section in the absence of the Underwriter.

  Academic Qualifications

  • Bachelor’s Degree in a Business related field

Professional Qualifications

  • Progress towards CII or IIK (Desired)

Experience

  • Up to one (1) year’s work experience.
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Skills and Attributes

  • Excellent communication and presentation skills
  • Problem-solving skills
  • Excellent interpersonal skills
  • Good negotiation skills
  • Good analytical skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors
  • Technical competence in insurance
  • Basic knowledge of regulations by AKI and IRA.

Closes: September 28, 2022

Customer Experience Officer

PURPOSE:

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

  • Receive inbound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call center contact strategy;
  • Conduct outbound communication to CIC stakeholders, and collect referrals for distribution;
  • Carry out monthly customer callouts for all lines of business;
  • Collect and analyze customer feedback at the group level and document as required;
  • Manage and efficiently resolve customer complaints;
  • Provide customers with product and service information;
  • Update existing customer information as required;
  • Identify and escalate priority issues;
  • Follow up on prospective customer queries for conversion into a new business;
  • Document all call information according to standard operating procedures and produce reports;
  • Respond to queries on social media within the standard timelines;
  • Conduct training of staff on customer service-related topics.

PERSON SPECIFICATIONS

Academic Qualifications

  • Degree in a business-related field.

Professional Qualifications

  • Customer experience training is an added advantage.

Experience

  • Up to two (2) years of relevant experience

Skills and Attributes

  • Excellent communication and presentation skills
  • Problem-solving skills
  • Excellent interpersonal skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors.

Closes: September 28, 2022

Claims Motor Assessor

PURPOSE:

Responsible for assessing motor vehicle damage to ascertain the extent and quantify the repair costs.

PRIMARY RESPONSIBILITIES:

  • Review of external assessors’ reports and where required, negotiate the repair cost directly with repairers.
  • Review of claim documents to confirm the claim authenticity while looking out for potentially fraudulent/exaggerated claims and advice accordingly.
  • Assess and re-inspect motor vehicles and issue a report.
  • Monitor and coordinate all vehicles under repairs through regular garage visits to ensure SLAs are adhered to.
  • Resolve all technical disputes/complaints raised by insureds/ service providers.
  • Review valuation reports presented to them by the underwriting team and advice accordingly.

PERSON SPECIFICATIONS

Academic Qualifications

  • Bachelor’s Degree in a related field
  • Diploma in Automotive engineering

Professional Qualifications

  • Certificate of proficiency- Assessor (required)

Experience

  • Up to three (3) years of relevant experience

Skills and Attributes

  • Excellent communication and presentation skills
  • Problem-solving skills
  • Excellent interpersonal skills
  • Good analytical skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors
  • Technical competence in insurance
  • Basic knowledge of regulations by AKI and IRA

Closes: September 27, 2022

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