Latest Jobs at CIC Insurance Group Ltd

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To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries.

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  • Check compliance of agents with IRA regulations;
  • Confirm compliance of the necessary regulatory business licenses;
  • Provide input for the branch reports;
  • Coordinate day-to-day branch administrative issues; office cleanliness, and equipment functions for efficiency in the branch;
  • Receive, stamp, scan, index, and distribute mail within and outside the Branch;
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
  • Introduce various CIC products to both new and existing clients;
  • Handle customer service issues in underwriting and claims;
  • Escalate Customer queries to the relevant job role if necessary;
  • Maintain professional ambiance within the office premises;
  • Promote the organization’s customer service charter;
  • Generate quotations in consultation with the Branch Underwriter and Branch Manager;
  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
  • Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public; and
  • Participate in the premium collection and renewal follow-up for the branch.


Academic Qualifications

  • Bachelor’s degree in a related field

Professional Qualifications

  • COP, Insurance/Business Diploma as an added advantage
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  • Up to three (3) years’ of relevant experience

Skills and Attributes

  • Excellent communication and presentation skills
  • Problem-solving skills
  • Excellent interpersonal skills
  • Excellent customer care skills
  • Good negotiation skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors.

Interested and qualified? Go to CIC Insurance on to apply

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