Latest Jobs at Fairmont Hotels & Resorts

Administration, Secretarial, Hospitality Jobs, Hotel Operations Jobs,

Director of Hotel Operations

Job Description

Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position

  • Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
  • Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
  • Lead and support all operational departments in the achievement of their financial and operational targets
  • Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
  • Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
  • Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
  • Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
  • Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
  • Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
  • Assist in the preparation, presentation and subsequent achievement of the hotel’s Annual Operating Budget, and Capital Expenditure Budget.
  • Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
  • Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
  • Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
  • Function as key member of the Hotel Executive Committee and Leadership Team
  • Ensure full compliance of the Hotels operating controls

Qualifications

  • Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations  or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
  • Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
  • Display strong analytical, organizational, conflict management, people and administrative skills.
  • Ability to be responsive to changes and offer leadership in those changes
  • Extensive Operations management experience in F&B/ Rooms, General Management.
  • Proven positive track record to coordinate multiple departments and to achieve goals
  • Clear working knowledge of Hotel Financials, budget, planning and its implementation
  • Exceptional interpersonal and guest relations skills, takes a hands on approach
  • Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

Additional Information

  • You will enroll in the workplace pension scheme
  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities.

Assistant Front Office Manager

Job Description

  • Responsible for the day-to-day operations of the Front Desk, Concierge, Royal Service departments with a primary focus on the overall efficient operation of the Front Desk.
  • Leads and coaches the Front Office team towards achieving the highest levels of guest service through consistent delivery of Service standards, and opportunities to create memorable experiences.
  • Leads the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
  • Review arrival reports and VIP reports to ensure all special requirements are met or exceeded, ensure seamless coordination of check-ins and check-outs
  • Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
  • Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
  • Ensure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, scheduling and adhering to budget parameters.
  • Developing an enthusiastic and guest driven Front Desk team through recruitment, performance appraisals, recognition, incentive programs, communication meetings, and additional career development.
  • Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.
  • Continuously committed to provide excellent service and exceed guest’s expectations
  • Excellent departmental and inter-departmental skills.  Co-ordinates all Front Office and related operations.
  • Builds and maintains excellent working relationships with key departments including, Reservations, Housekeeping, Engineering, Food and Beverage, Culinary, Sales and Event services.
  • Responsible for cash float, ensure proper management and integrity is practiced by all agents
  • Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
  • Participates and demonstrates leadership on Hotel Committees.
  • Seeks feedback on guest satisfaction and responds to guest complaints, completes follow up to  Manager, pass-on, and resolves problems in accordance to our corporate values, mission and vision within a timely manner.
  • All other duties assigned by Manager

Qualifications

  • Minimum of two (3) years of leadership experience in a premium property
  • Service  and Guest focused personality is essential and previous leadership experience required
  • Prior experience working with Opera Cloud or a related system
  • Proven ability to build and maintain good relationships with all stakeholders and serve with integrity 
  • Must be able to communicate clearly and efficiently
  • Must have organizational, leadership, conflict management skils
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and maintain positive and engaging work culture 

Additional Information

  • You will enroll in the workplace pension scheme
  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities.

Talent and Culture Coordinator

Job Description

  • Ensure all staff filing system are up to date and current with required information as per HR standards. Conduct regular file audits and file checks to ensure files are updated
  • Colleague Requests: Ensure all staff letter requests are attended to in a timely manner
  • Prepare and maintain HR department records and communication
  • Assist the T&C department in the day-to-day operation as required ensuring efficiency in its daily operations
  • Prioritize all phone calls and in-person external and internal visitors. Handle locker requests, name badges, Colleague letters, purchase requisitions and expense reports as necessary.
  • Timely raise all purchase requisitions and follow up on delivery of items. Ensure to keep a tracker of the same to take note of timelines.
  • Handle all office administration duties such as faxes, mail, phones, copying, office supplies.
  • Assist and support Colleague events as appropriate, such as leadership meetings, Colleague receptions and annual events.
  • Maintain a confidential filing system for employee files, correspondence, policies and standards
  • Compose correspondence for the department, such as letters, etc. Support internal projects, tracking necessary actions and updating reports as progress is made
  • Ensure bulletin boards and electronic communication devices contain fresh, interesting, timely and accurate information
  • Assist in the recruiting function through the Talent Acquisition System and other recruiting tasks as required
  • Ensure swift on-boarding plan for new hires and interns and schedules for all new hires, ensure all files and documentation is collected
  • Ensure the department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all Colleagues.
  • Manage the HRIS with accurate information and backup materials.
  • Ensure different modes of communication are used to convey messaging to Heartists
  • Foster and promote positive colleague relations through an environment that encourages open communication, trust and mutual respect
  • Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards
  • Support and be open to support any other duty delegated

Qualifications

  • Experience: Two (2) years experience in a HR Administrative role as a HR generalist
  • Education: Bachelor’s in human resources, Business, or a relevant field of work or an equivalent combination of education and work-related experience. 
  • 2+ years’ experience in upscale hospitality.
  • Proficient in PowerPoint, Excel, Word & other Microsoft Office products.
  • Previous experience with ATS
  • Excellent written and verbal communication skills.
  • Organized, with the ability of multi-task and manage priorities & deadlines.
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Additional Information

  • You will enroll in the workplace pension scheme
  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities.
     

Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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