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Business Analyst ICT

Job Purpose:

The job holder will be responsible for Providing primary support for systems infrastructure (Server, Storage, Operating Systems and Virtualization) while ensuring all required security controls and audit remediation is done for the responsible infrastructure.

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Key Responsibilities:

Management and Administrative Responsibilities.

  • Provide regular progress reports to the Data Centre Manager;
  • Develop and foster internal and external stakeholder communications;
  • Influence the stakeholders to adopt standard working frameworks and collaboration with IT during innovation identification and appraisal of Projects
  • Advice on mechanism and reuse of built solutions for ease of Budget planning & control over availed CAPEX and OPEX.

Technical and Professional Responsibilities

  • Responsible for systems support including but not limited to availability, performance and reliability of all on premise IT systems infrastructure consisting of Windows, AIX, Linux Platform.
  • Responsible for infrastructure optimization of all IT infrastructure to ensure optimal infrastructure performance.
  • Administration duties including Windows Active Directory object maintenance, complex troubleshooting and repair tasks on Active Directory, Windows Server 2008-2019, Domain Controllers, DNS, user authentication and other operational systems as needed.
  • Implementation tools to aid in improving operation efficiencies in monitoring and infrastructure management.
  • Automation of Directory Services to provide Identity Management and User/Group management tools utilizing Active Directory as the backbone for the Identity Access Management implementation.
  • Establishes service specifications to other systems including permissions modification, deletion, role definitions, reclassification and other similar access management related functions.
  • Service Quality Management: Ensure IT and Infrastructure platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience.
  • Resolve faults on all systems deployed for IT infrastructure platforms.
  • Implements best practice security measures to ensure the integrity and continuity of systems services and information and continuously monitor security compliance
  • Any other official duty that may be allocated by management from time to time.

The Person:

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The ideal candidate must possess the following:

Qualifications:

  • Bachelor’s degree in ICT, Electrical Engineering or related field.
  • Certification in VMware (VCP), Microsoft /Linux Professional certification in systems.
  • 5 years Technology experience with experience in: Operating Systems Administration in AIX, Linux and Windows

Key Competencies and Attributes:

  • Storage Administrations, and Virtualization administration on VMware.
  • Has passion and drive to achieve results under difficult circumstances
  • A good communicator with great problem solving skills; demonstrates strong planning and organizing abilities.
  • Capacity to influence decisions at senior management levels
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Proficient in latest technology for IT systems and management.
  • Excellent organizational skills and attention to detail.
  • Ability to make business decisions
  • Ability to work under pressure.

Relationship Officers-Business Bankers

Job Purpose:

To provide branch-based financial products & services, follow up on pipeline of leads and to grow branch customer  base through pro-active sales activities

Key Responsibilities

  • Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.
  • Generate new customers/ new company’s referrals from head office, existing customers, or personal connections
  • Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports
  • Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings
  • Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products
  • Receive, verify and certify against original; all account application documents and forms from customer
  • Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements
  • Follow up on accounts and products opening and process on system
  • Communicate to customers on accounts declined
  • Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty

KEY PERFORMANCE INDICATORS:

  • Goal focused and able to spot business opportunities
  • Builds networks and maintains strong relationships
  • Able to manage and influence others to achieve results
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others

QUALIFICATIONS

  • Bachelor’s degree in Commerce/Business related field.
  • Have a minimum of three years working in the Banking Industry; with relevant experience in product knowledge, analytics and risk management, those with experience in Personal Banking will have an added advantage
  • Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
  • Able to apply Financial knowledge and skills to achieve business goals
  • Able to identify and minimize potential and inherent risks in banking
  • Communicates effectively and is able to explain complex Business issues
  • Proficient in the use of Banking and office management systems
  • Should have served in the current role for 3 years and above.

Project Manager

Job Purpose:

Management of projects to ensure that the expected objectives are delivered on time, within budget, with high quality and realization of benefits. The role holder will ensure the application of appropriate skills, tools and techniques to project activities during the project life cycle, addressing the various needs, concerns and expectations of the stakeholders and balancing the competing project constraints of Scope, Quality, Schedule, Budget, Resources, and Risk.

Key Responsibilities:

Management and Administrative Responsibilities

  • Provide regular progress reports to the Lead Project Manager and Business Owners on a weekly, monthly or adhoc as may be required by Project Owners/Stakeholders.
  • Develop and foster internal and external stakeholder communications;
  • Influence the stakeholders to adopt standard working frameworks and collaboration with IT and Business during innovation identification and appraisal of Projects
  • Advice on mechanism and reuse of built solutions for ease of Budget planning & control over IT Strategy and Architecture.

Technical and Professional Responsibilities

  • Lead and manage implementation of projects within a portfolio of competing projects and limited time and resources.
  • Develop processes and procedures to support the achievement of the project objectives.
  • Follow a defined, agreed upon project management methodology for Planning, Defining, Execution, Monitoring and Control, and reporting activities within the project lifecycle.
  • Prepare project initiation and governing documents like, Project Charter and Project Management Plans
  • Determine the organizational structure of the project team and assemble a cross-functional project staff for their technical or functional contribution to the project.
  • Identify key stakeholders to the project and their roles and value while coordinating activities across different internal and external functions
  • Assigning work to team members in collaboration with the work stream owner and ensuring the team remains motivated to deliver
  • Manage project budget and resource allocation as well as constantly checking on project progress toward meeting its objectives, determining the cause of deviations from the plan if any and take corrective actions to address deviations.
  • Facilitate the definition of scope; service levels and user requirements in addition to coordinating partners, vendors and consultants engaged in the project work.
  • Organize and ensure proper and adequate testing phases within projects.
  • Provide regular reporting and presentation of project status, progress, risks and issues to all stakeholders.
  • Convene regular Project Steering Committee meetings that include, Executive Sponsor and other stakeholders.
  • Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

  • A Bachelor’s degree in an ICT or related field from a recognized university
  • Certification in Project Management – Prince 2 Practitioner or PMP and Certification in Agile Project management will be an added advantage
  • Minimum 5 years of increasingly responsible experience, including experience successfully managing various projects.

Key Competencies and Attributes:

  • Able to manage and lead a sandbox for delivery of technical initiatives using Agile methodology and scrum practices
  • Proven consistent experience of successfully managing various ICT projects in both waterfall and agile implementation frameworks.
  • Thorough understanding of project management lifecycle, phases, techniques and tools with strong and tested project management skills, including sponsor and risk management.
  • Outstanding grasp of information technology concepts and processes.
  • Demonstrated aptitude for effective leadership of staff, energy and enthusiasm with a strong client focus.
  • Experience in business process analysis preferably in a multi discipline environment.
  • Highly developed analytical skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs.
  • Knowledge of organization’s methodology and tools with an understanding of IT as a shared service to other areas of the bank.
  • A good communicator with great problem solving skills; demonstrates strong planning and organizing abilities.
  • Capacity to influence decisions at senior management levels
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Proficient in latest technology for IT systems and management.
  • Excellent organizational skills and attention to detail.
  • Ability to make business decisions.

Direct Sales Representatives -Assets & Liabilities

Reporting administratively to the Branch Manager and functionally to the Senior Manager Direct Sales Force, the Direct Sales Representatives will be responsible for acquisition of new business- Assets, Liabilities and Accounts. The position is on contract terms and remuneration is on retainer and commission basis.

Key Responsibilities

  • Deliver set sales targets in asset and liability for: Accounts, Assets and Liabilities.
  • Provide excellent customer service.
  • Participate in product campaigns to ensure product information is readily available to customers.
  • Conduct door-to-door direct selling.
  • Seek customer feedback on Bank Products.
  • Manage existing business in line with the bank’s regulations.
  • Provide accurate Sales reports regularly to the Team Leader.

KEY PERFORMANCE INDICATORS:

  • Goal focused and able to spot business opportunities
  • Builds networks and maintains strong relationships
  • Able to manage and influence others to achieve results
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others

QUALIFICATIONS

  • Bachelor’s degree in Commerce/Business related field.
  • Experience in sales or client relationship management with a Minimum of 6 months is a MUST.
  • Creative in sales process and be able to work in high pressure environments to meet targets.
  • Excellent Interpersonal & Communication skills.
  • Strong organization skills and the ability to quickly assess and prioritize.
  • High Integrity.
  • Willingness to travel.
  • Must have passion for selling
  • Must be mature & self motivated.
  • Proficiency in use of Microsoft Office Packages.
  • Must be fluent in English and Swahili.

System Intergration Officer

Job Purpose:

The overall responsibility of the role holder will be to provide effective and efficient support, development and system administration to the bank’s integration and middleware landscape. This is a technical role that is responsible for analysis, design, implementation and management of a highly automated continuous integration and continuous deployment environment. The role entails working closely with integration specialists, vendors, quality assurance, system administrators and IT Operations to manage product releases and deployments while observing the principles of Continuous integration, continuous delivery, and continuous Deployment (CI/CD).

Key Responsibilities:

Technology deliverables

  • Design and Develop, and continuously improve, of the Bank’s Integration Platforms (ESB and SOA).
  • Design, Build & maintain infrastructure to support a continuous integration & continuous deployment software development process, including all phases of development, quality assurance and software deployment.
  • Design, build, and execute automated testing plans for all API gateway, service bus & micro-service applications developed in the organization and provide reporting templates for monitoring testing coverage.
  • Apply knowledge and experience, showing deep understanding of Software Development Standards to assist business and product teams develop products that solve business needs
  • Advise internal customers on technology improvements that will ensure realization and maximization of business objectives
  • Collaboration with stakeholders and functional areas to develop systems within business requirements.
  • Review and analyze existing applications programs and programs in development to ensure efficiency and effectiveness
  • To keep up with new technologies and proactively drive innovation with new ideas and options made available.
  • Optimization of applications for maximum speed and scalability.
  • Work within an agile team to design, develop and unit test applications in accordance with established standards.
  • Taking lead on projects, as needed.
  • Technical analysis and Proof of Concept for new product and technologies.

Support and Problem Management

  • Ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s
  • Provide 2nd Level support for escalated issues from the IT Operations and IT Applications Teams.
  • Support, maintain and audit existing service lifecycle artefacts, to agreed SLAs
  • Monitor and manage service user complaints to ensure maintenance of the highest standards of service.
  • Manage the solution delivery functions in collaboration with Product Managers to ensure technical and operational aspects related to delivering a successful product to our customers/partners are met.
  • Compile and analyses data, processes, and code to troubleshoot problems and identify areas of improvement.
  • Support, maintain and audit existing service lifecycle artefacts, to agreed SLAs

IT Application security and Governance

  • Efficiency and Effectiveness of the Banking Technology Applications (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access
  • To ensure business requirements are in compliance with enterprise architecture and other guidelines that are to be considered
  • To stay aware of latest data protection and security threats and to make sure we mitigate against these risks against known industry standards
  • Adhere to internal policies and procedures for the management of Software Applications along ITIL and other best practices.
  • Implementation of built-in security and data protection for all managed solutions
  • Business continuity management
  • Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

  • University degree in Computer Science, Information Technology or related field
  • 4 Years’ experience in Application support in medium to large organizations.
  • 4 Years’ experience in Database Systems – Oracle, MySQL and Microsoft SQL
  • 4 Years’ experience in Software Design and Development

Key Competencies and Attributes:

  • solid knowledge in CI/CD platforms, cloud environments, Linux & Windows operating systems, automated testing, version control systems and integrations (API Gateway, Service bus and Microservices)
  • Deep understanding of industry-standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
  • Well conversant with issue/bug tracking tools e.g. JIRA
  • Experience in creating technical designs, deployment and related artifacts
  • Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and problem management
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks

Method of Application

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 28th September 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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