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Acquiring Officer

Job Purpose:

The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channel service across the bank.

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Key Responsibilities:

  • Responsible for portfolio growth through a series of aggressive merchant acquisition, sales, and relationship management activities including reviewing and analyzing MIS Reports for monitoring sales performance and profitability in their region.
  • Prospecting new accounts and managing a portfolio of Accounts (Key Merchants).
  • New merchant acquisitions and developing merchant relationships.
  • Attend to new/potential merchant inquiries, set up new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
  • Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
  • Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and manage the accounts of existing merchants.
  • Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing, and retaining business.
  • Capitalized on the bank’s solutions and cross-sell and, to corporate and card marketing clients.
  • Problems resolution, including escalation of issues to the correct department.
  • Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
  • Tracking on Outstanding Payments of Merchant Accounts.
  • Able to analyze data extracted for MIS reports, business reviews, and market analysis purposes.
  • Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high-risk merchants.
  • Invoicing of services rendered and identifying inactive accounts for culling.
  • Any other official duties that may be assigned to you from time to time by Management.

The Person:

The ideal candidate must possess the following:

Qualifications

  • University degree in a Business related field.
  • A minimum of 2-3 years of skilled experience in Acquiring Business.
  • Exposure to Acquiring processes and procedures is a MUST.
  • Proven ability to drive the sales process from plan to close through cross-functional teams.
  • Experience in building strong relationships in card payments.
  • Extensive knowledge in data analysis and performance tracking.
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Key Competencies and Attributes

Interpersonal:

  • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
  • Excellent people management skills, team motivation, and leadership competence.
  • The candidate should be able to work regionally.
  • Demonstrate the capability to build and maintains strong relationships.
  • Good negotiation skills.
  • Good listening skills.
  • Pleasant and able to relate well to diverse social setups and teams.
  • Upholds a high standard of professionalism, integrity, and respect for others.

Unit Lead Digital Financial Services

Job Purpose:

Overseeing all activities within the Digital Relationship Officers (DROs), deciding how to approach tasks and develop a plan to accomplish them, distributing information to DROs and stakeholders, keeping track of and structuring various tasks as well as determining the goals that DROs will work towards.

Key Responsibilities:

  • Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
  • Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
  • Work with internal marketing staff to determine the most effective campaigns for a geographic area.
  • Map and provide timely route plans in conjunction with the Head of sales and Branch Managers.
  • Pick training needs from staff in your region to ensure standardized product training.
  • Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
  • Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage, and highlighting and new products or services.
  • To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
  • To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
  • Provide timely reports to the Head of Sales for the region on performance.
  • Work with the Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
  • Drive uptake of DFS products in the Branch as per agreed KPIs.
  • Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
  • Ensure that 95% of transactions are migrated to channels.
  • Other official duties and responsibilities as allocated by management.

The Person:

The ideal candidate must possess the following:

Qualifications:

  • University degree in a Business related field.
  • An MBA or Masters in Business-related courses is an added advantage.
  • A minimum of 2-3 years of skilled experience in Digital Financial payments.
  • Exposure to Digital channels processes and procedures is a MUST.
  • Proven ability to drive the sales process from plan to close through cross-functional teams.
  • Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
  • Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:

  • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
  • Excellent people management skills, team motivation, and leadership competence.
  • The candidate should be able to work regionally.
  • Demonstrate the capability to build and maintains strong relationships.
  • Good negotiation skills.
  • Good listening skills.
  • Pleasant and able to relate well in diverse social setups and teams.
  • Upholds a high standard of professionalism, integrity, and respect for others.

Method of Application

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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