Latest Jobs at First Community Bank

Latest Jobs at First Community Bank

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First Community Bank Jobs, Business Development Officer Jobs


Job Summary:

  • Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting  and claims processing through comprehensive prospecting
  • To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them
  • To promote a positive image of FCB Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
  • Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets
  • Work hand in hand with the RMs and CSRS to optimize on brokerage growth.

2.     Key responsibilities:

  • Creating general awareness on Takaful Principles and Products to the targeted market, as well as within First Community Bank(Financing Department)
  • Maintaining an extensive, retentive active network of corporate clients/prospects
  • Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio  and  their marketing  goals
  • Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
  • Monitor performance, new business and renewals to ensure increased business through retention.
  • Orientation on  FCB product knowledge for new business executives
  • Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
  • Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
  • Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
  • Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
  • Provide guidance to FCB team and other bank staff on the efficient in underwriting and claims.
  • Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
  • Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.

3.     Requirements

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3.1 Qualifications:

  • Minimum Diploma in Insurance, a degree is preferred
  • Certificate of Proficiency in Insurance a Must.
  • Over 1 Year of experience in insurance Industry
  • Good working knowledge of MS-Office suite
  • Experience in Insurance products preferably Insurance Co-operate Business

3.2  Competencies & Attributes:

  • Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
  • Sound knowledge of the FCB Takaful products and services;

Job skills:

  • Understand the Insurance Act and general laws relating to Insurance;
  • Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers.
  • Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
  • Aggressive personality with positive attitude to sales and customer service
  • Pleasant and warm personality with excellent communication and inter-personal skills.
  • Ability to cope with flexible tasks; and inspire the sales executives and other bank staff.
  • Confident and enthusiastic
  • Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
  • Supervisory ability: Responsibility and ability to grow, support and develop talent within the FCB Takaful Customer Service team.
  • Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email


  • If you are up to the challenge, possess the necessary qualification and experience, please send your CV only quoting the job Title on the email subject to hr@fcb.co.ke before 30th July 2020.
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