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Chief Innovation Officer

Principle Accountabilities


  • Design, develop and execute the digital banking strategy
  • Leverage market research, and drive market penetration on Mobile Financial Services (MFS)
  • Partner with Go-To-Market and technology teams to implement the trade marketing strategy, proof of concepts (PoC’s) and drive market acceleration programs
  • Drive business strategy to enhance growth in digital channels
  • Setting strategic and financial plans and objectives for the digital strategy.

(NOTE: Get a 6 Figure Salary Even Without a Degree or Masters working with NGOs and the UN. Get More Details Here.)

Digital Banking Management

  • Drive alliances and grow the bank’s ecosystem and customer value proposition
  • Grow the bank’s agent and merchant network to increase fee income and provide better transactional capabilities to customers
  • Lead project management for key program tasks and milestones
  • Drive superior customer experience and facilitate growth via acquisition, satisfaction and retention of customers

Product Development

  • Define product positioning, pricing and tariff structures, as well as launch key offers, services, and promotions to drive uptake
  • Lead in digital innovation in liaison with the marketing team
  • Lead the creation, implementation and evaluation of digital and content strategies for clients across various segments and channels

Customer Experience & Relationship Management

  • Understand, define, refine customer segments and develop action plans based on insights into customer behaviours and propensities
  • Manage key customer and partner relationships
  • Drive change to self-service digital activities and transaction migration from traditional banking to digital banking

Minimum Qualifications, Knowledge and Experience

  • Bachelors of Commerce, Marketing, and/or Technology related discipline
  • Master in Business Administration
  • 13 years working experience, 5 of which should be at a strategic leadership level

System and Cloud Infrastructure Administrator

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Principle Accountabilities

  • Providing leadership and guidelines for monitoring performance of on premise and cloud virtual machines, databases, storage, scale sets, automated alerts, Databases and VPN connections.
  • Day to day Management of various security of infrastructure such as Just-in-Time Access (JIT) and communication port restrictions.
  • Logging and managing cloud related support calls – Incident management.
  • Backup monitoring and performing restores for all cloud data center servers.
  • Managing Azure networks i.e. local network gateways, virtual networks and VPN connections.
  • Virtual machine scale set upgrades and image creation.
  • Planning and execution of infrastructure related changes such as promotion of scale sets.
  • Managing roles and rights on Azure subscription and Azure active directory.
  • Monitoring Azure costs and billing.
  • Capacity planning for both public & private cloud and on premise infrastructure.
  • Provide report to Management regarding consumption, bills and other factors as may be required from time to time.
  • Act as liaison between internal teams and level 2 and 3 infrastructure support partners.
  • Document all procedures and processes related to HF system administration and management.
  • Configuring, troubleshooting and administering the Microsoft Windows Server Operating System 2012, 2016 & 2019 and key roles, including; Active Directory, DNS, DHCP IIS, FTP and Clustering.
  • Monitoring Server health and taking the necessary measures to ensure optimal performance.
  • Monitoring email services (hybrid) to ensure availability is as stipulated in the SLA
  • Continuous Documentation of the servers and the roles assigned
  • Patch management of windows environment (enterprise and server)

Minimum Qualifications, Knowledge and Experience

  • Degree holder in Information Technology from a recognized University.
  • A minimum of 3 years working experience in infrastructure administration with bias in cloud
  • Experience with Azure, Amazon Web Services, Google Cloud Platform.
  • Certifications in various system administration courses such as MCSE, Azure administration and architecture, Linux, Solaris, Windows server etc.
  • Experience with automation, Git and continuous delivery
  • Practice in designing and implementing business continuity / disaster recovery and high availability plans.
  • Good troubleshooting aptitude.
  • One or more IT certification such as in Microsoft systems, cloud administration and Unix/Linux administration.


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