Latest Jobs at Kenya Red Cross Society

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Food and Beverage Service Manager & Lecturer

HOW YOU WILL FIT INTO OUR MISSION:

We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. We believe in high standards of professionalism which come with discipline and upholding ethical standards. This is evidenced by the emphasis put on instituting a professional dress code among staff and learners, an aspect that is embraced by the management of the college. We have an open culture that encourages communication within the different hierarchical levels.

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WHAT YOU WILL DO (Your responsibilities will include):

As the Food and beverage service manager, you will plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other businesses that operate serving food and beverage at BIHC. You will be responsible for managing all F&B operations and for delivering an excellent guest experience.  The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

YOUR KEY RESPONSIBILITIES:

  • Manage inventory and order food and beverages equipment and supplies
  • Oversee food and beverage service operations
  • Inspect F & B supplies, equipment and work areas
  • Ensure students comply with health, food safety standards and regulations
  • Investigate and resolve complaints regarding food quality and service
  • Schedule student hours and assign duties
  • Maintain budgets and review financial transactions
  • Establish standards for students performance and customer serve
  • Co-coordinating activities of the kitchen and service students
  • Compiling and liaising with kitchen, menu for students training and restaurant food service areas and student dining
  • Monitors F & B orders and any needed work with the Chef to remedy any delays in service.
  • Managing the operations of the coffee shop
  • Any other duties as may be assigned by management

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

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Minimum requirements:

  • Bachelor’s Degree in Hotel Management  and or Events or it’s equivalent
  • Proven experience as F & B Service manager
  • A deep understanding of, commitment to and involvement in hospitality Industry
  • Outstanding F & B techniques and interpersonal relationship skills
  • Capacity to  spot, resolve issues efficiently and  to work under extreme pressure
  • Ability to train students in executing different service styles and techniques at the training restaurant.
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Mastery in delegating multiple task
  • Up to date with food and beverages trends and best practices
  • Guest-oriented and service-minded
  • Strong working knowledge of related computer software, including restaurant management software.
  • Ability to adhere to budgets, manage personnel and meet financial targets.
  • Exceptional organizational, leadership, problem-solving, and communication skills.
  • Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused.
  • Must have attention to detail and have the ability to multi-task; follow up and leadership skills.
  • Ability to forecast food and beverage needs.

Desirable Attributes:

  • Excellent judgment with the ability to balance risks and opportunities
  • Excellent customer service skills.
  • An absolute commitment to upholding the College Values. In particular, commitment:
  • to prioritize the needs of students
  • to act with integrity, authenticity & respect at all times
  • to secure continuous improvement and excellence
  • to focus on coaching and developing others to reach their full potential.

Senior Quality Assurance & Enhancement Officer

HOW YOU WILL FIT INTO OUR MISSION:

We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. We believe in high standards of professionalism which come with discipline and upholding ethical standards. This is evidenced by the emphasis put on instituting a professional dress code among staff and learners, an aspect that is embraced by the management of the college. We have an open culture that encourages communication within the different hierarchical levels.

WHAT YOU WILL DO (Your responsibilities will include):

Reporting to the Head of Research, Innovations & Business, the Quality Assurance and Enhancement Officer is responsible for the operational management and support of academic standards and quality enhancement across the college, overseeing academic quality assurance functions such as course approval, monitoring and review.

You will ensure regular cycle of feedback from students, staff, academics from other institutions, and industry experts, all of which is used to share new ideas and continually improve, as well as ensuring the academic standards are maintained.‍ You will also:

  • Analyze the college’s academic data, including exam results, report grades, attendance figures and other specific academic areas.
  • Create, oversee and develop the college’s use of data for the management and auditing by external bodies.
  • Produce clear, concise, accurate information to support management in raising standards of performance in school including under achieving students.
  • Determine the need for and arrange provision, analysis and evaluation of data and detailed reports/information such as: Module and Course enhancement plans
  • Manage the development and implementation of the College’s quality assurance and enhancement policies and procedures in association with the College’s academic management team.
  • Advise and support senior academic managers on the management and advancement of the College’s QAE policies and procedures.
  • Provide advice and guidance to academic teaching and administrative staff on the implementation of the College’s QAE policies and procedures
  • Play a central management role in the College’s internal and external reviews by quality assurance agencies (e.g. institutional reviews, curricular reviews,delegated authority reviews)
  • Produce KPI information for BIHC Board and other committees
  • Prepare reports and related information for communication to external validating and accreditation agencies, for example in respect of internal reviews,institutional reviews, etc.
  • Audit and oversee the College’s implementation of QAE policies and procedures
  • Conduct regular qualitative and quantitative research in relation to the College’s QAE performance indicators as required.
  • Actively engage with the College’s academic staff at all levels in relation to the design, operation and enhancement of the College’s QAE policies and procedures
  • Monitor national and international developments in relation to QAE and attend or participate at related conferences on behalf of the College.
  • Facilitate implementation of frameworks for performance management, monitoring and evaluation of strategic plan & performance matrix
  • Support the implementation of key performance measures, core competencies and core values into performance appraisal system.
  • Any other duties as may be assigned by management

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

  • A Bachelor’s degree in Hospitality management, Business, education or equivalent with at least 6 years’ experience at an institution of higher learning
  • Direct experience of TVET/higher education in a teaching / administrative / programme management capacity.
  • Hold (or are currently pursuing) an advanced qualification in education management.
  • Experience of working in a data management capacity within education.
  • Experience of managing and developing data systems, such as SIMS.net.
  • Excellent IT skills and experience of producing accurate data for reporting and assessment.
  • Experience in forming and maintaining network relationships, information gathering and analysis.
  • Understanding and knowledge of effective data management strategies  including creating and maintaining data capture and data entry templates.
  • Knowledge of statutory data reporting requirements such as college census.
  • Understanding of and commitment to equal opportunity issues within the workplace.
  • Previous experience of implementing/managing administration/policies and procedures in higher education
  • Substantial specialist knowledge and experience of regulations relating to academic administration and quality
  • Excellent organizational and administrative skills
  • Proven skills in the support and motivation of others, both as individuals and in teams to meet organizational project goals.

Desirable Attributes:

  • Demonstrated people leadership and management skills
  • Advanced research and report writing capabilities to meet the expectations of audiences within higher education external agencies, both nationally and Internationally.
  • Excellent recording preparation and maintenance.

Procedures.

  • Ability to communicate complex information in an effective, concise and tactful manner, both orally and in writing.
  • Ability to organize and manage projects successfully to completion setting and
  • delivering on clear and effective objectives against which work can be planned
  • Ability to build and maintain constructive relationships with a range of colleagues throughout the College.
  • Ability to develop a network of contacts in other institutions and/or organizations as a basis for identifying points of comparison on1good practice
  • Ability to take significant initiative and to work independently as appropriate.
  • Ability to work in a fast paced environment
  • Ability and experience in developing and leading significant institutional change
  • Excellent judgment with the ability to balance risks and opportunities
  • An absolute commitment to upholding the College Values. In particular, commitment:
    • to prioritize the needs of students
    • to act with integrity, authenticity & respect at all times
    • to secure continuous improvement and excellence
    • to focus on coaching and developing others to reach their full potential.

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