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Supervisor – LAN & IP Telephony

Job Summary:     

The Job holder will be responsible for the deployment, monitoring, support and maintenance of corporate Local Area Networks and IP Telephony in the Authority.

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Key Responsibilities:    

Operational Responsibilities

  • Support and maintains LANs, WANs in the corporate IT infrastructure including IP telephony systems.
  • Configuration, troubleshooting and deployment of IT network equipment.
  • Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.
  • Works closely with users to define and document requirements.
  • Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment.
  • Develops a needs assessment document identifying skills/resources required to successfully support the system.
  • Performs inventory control and fix assets tracking for network equipment and provide extension list to the corporate directory for IP Telephony.
  • Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary.
  • Prepare and maintain system configurations documentation, procedure manuals and technical specifications for the telephony system.
  • Coordinates network testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
  • Follow up and maintain billing information for all the E1 lines and other PSTN connections to ensure accurate and up to date records.
  • Coordinate user trainings in regard to the use of the new IP based telephony system.

Academic and Professional Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
  • Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

The following certifications is  required:

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CCNA or CCNP  or HCNA or MCSE  

The following certifications will be an added advantage:Supervisory skillsIT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

Relevant Work Experience Required

  • The job holder should have at least three (3) years of work experience with at least 2 years’ experience in progressive technical experience in a busy IT environment.
  • Competence in managing IP telephone networksProven experience to design, install and support an enterprise network infrastructure.
  • Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks

Key Competencies

  • Excellent listening and communication skillsAbility to interact confidently with users to establish what the problem is and explain the solution.
  • Be proactive with good analytical and problem-solving skills
  • Team player
  • Ability to pay attention to details
  • Ability to prioritize competing work commitments and deliver on time
  • Passion for innovation and creativity
  • High levels of integrity

Supervisor – ICT Service Support

Job Summary:                  

The Supervisor – ICT Service Support is responsible for guiding and ensuring  that  resolution of incidents by 2nd line Service Support team is done following the laid down procedure.

Key Responsibilities:

  • Attend to service requests and incidents assigned to the team within defined SLA.
  • Identify, monitor and resolve or escalate recurring incidents which translate to problems.
  • Coordinate collection of obsolete assets for retirement purpose.
  • Supervise, mentor, coach and promote talent growth of officers in order to support business through excellent customer service.
  • Provide next escalation level of ICT Support Officers.
  • Establish performance targets for the direct reports and ensure that they are achieved.
  • Monitor Incidents resolution and services recovery by direct reports.
  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic and Professional Qualifications

Bachelor’s degree in Computer Science, IT or a related field

The following certifications will be an added advantage:MCSE, A+, N+ITIL TrainingCustomer Care Training

Relevant Work Experience Required        

  • The job holder must have at least 3 years’ progressive work experience in user support in a busy IT environment.
  • The job holder must also: Have working knowledge and experience in automation tools such as System Center Configuration Manager and Microsoft SharePoint.
  • Possess experience in installing, configuring and troubleshooting Windows and Linux operating systems.
  • Demonstrate working knowledge of printer configuration, setup and troubleshooting
  • Have hands-on experience in setting up and troubleshooting Local Area Networks and have knowledge of different network protocols.
  • Be possess experience in supporting IP phones and teleconferencing systems; Webex, Teams, etc.
  • Have experience in management of active directory users and computers.

Competencies:

  • Possess excellent communication skills.
  • Exhibit the ability to work well in a team.
  • Possess sharp analytical and problem-solving skills.
  • Display a strong customer focus character.
  • Demonstrate ability to prioritize workload.

Assistant Manager – Data Warehouse

Job Summary:              

This role is responsible for administration and maintenance of organisation wide Data Warehouse ecosystem

Key Responsibilities:

  • Manages day-to-day operations of Data Warehouse and BI Team and supervision of staff in this Unit.
  • Plans and reviews systems deployment and performance requirements.
  • Administers the data warehousing environment, including installation, configuration, security, testing, data growth, performance and troubleshooting, platform upgrades, support agreements and disaster recovery.
  • Develops, tests and deploys extraction, transformation, and load (ETL) processes.
  • Manages scheduling of ETL processes.
  • Manages the Data warehouse and Business Intelligence IT Infrastructure.
  • Oversees the evaluation, design and implementation of database enhancements.
  • Liaises with other section/s in regards to capacity Planning and ensuring optimal utilization of the database system resources.
  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
  • Master’s degree in Computer Science, Business Administration, Information Systems or any other IT or Management related Post graduate degree will be an added advantage.

Professional Qualifications   

Required Certification

  • Certification in Database administration.
  • Data Warehousing and Business IntelligenceUnix/Linux Certified Systems Administrator/Microsoft Certified Engineer
  • The following certifications/training will be an added advantage: COBIT 5ITILPRINCE2Web Application Servers i.e. Tomcat and JBOSS, Web LogicETL Tools e.g Informatica Power Center, Oracle Data Integrator, etcBI Tools e.g OBIEE, PowerBI, etc.

Relevant Work Experience Required

  • Have at least four (4) years working experience in management of data warehousing & BI in a busy environment and one (1) year experience in a supervisory level.
  • Sound experience in Database Administration.

Skills Required:

  • Experience in managing ETL tools such as Informatica Power Centre or ODI.Experience in managing BI tools such as Oracle BI/Power Bi.
  • Experience in Programming/scripting languages such as SQL, PL/SQL or other programming languages (Perl, PHP).
  • Experience in administration of Engineered Systems e.g Oracle Exadata, Oracle Exalytics will be an added advantage

Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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