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Business Processing Officer

The key objectives for this position are: –

  • Ensure completeness of insurance documentations – KYC
  • Prepare Renewal lists and process renewal notices
  • Premiums Processing
  • Process underwriting documentations
  • Prepare policy documents/ contracts
  • Respond to inter departmental queries and complaints in a timely manner
  • Assist in credit control by ensuring no unpaid business is not booked
  • Membership Management- Deletions, additions, member lists, deactivation letters etc.
  • Preparation of Medical cards, activation, deactivation, issuance etc.
  • New medical scheme set ups- completion of contract files, payments, member lists etc.

Qualifications and experience

  • Degree in relevant field
  • Atleast one year experience in a similar role

(NOTE: Get a 6 Figure Salary Even Without a Degree or Masters working with NGOs and the UN. Get More Details Here.)

Knowledge and Skills

  • Product knowledge and functions of the various departments.
  • Basic computer skills

Customer Service Officer – Head Office


  • Enforce underwriting controls
  • Ensure compliance with underwriting guidelines
  • Debiting of premiums and processing of policy documents within set timelines
  • Debiting and processing of renewal endorsements
  • Processing and checking of underwriting Documents
  • Issuing of Endorsements
  • Issuing of Motor Certificates
  • Issuing and signing of yellow cards
  • Review and dispatch of notices within set TAT
  • Ensure work is done within the set standards of service – Customer service charter
  • Do a detailed weekly mail reports on outstanding work.
  • Give quality customer service to all our clients.
  • Safe keeping yellow cards.
  • Daily scanning and indexing of mails
  • Issuance of valuation letters and follow up
  • Adherence to the credit control policy
  • Follow up renewals and reporting on status
  • Processing of client and Bank refunds
  • 100% Adherence to the authority matrix
  • Adherence to the underwriting guidelines and memos
  • Ensure registry is fully maintained in an orderly and is up to date
  • Ensure compliance of AML and PEP guidelines
  • Ensure cross sale and up sale opportunities are maximized.
  • Premium receipting of Mpesa, VISA and cheque payments and ensure cheques are banked on time -GI and Medical
  • Issuing customers with updated/ correct customer statements
  • Assisting clients with claims reporting (both GI & Health) and follow ups with the responsible team.
  • Onboarding of retail medical clients and ensuring the customers receive medical cards
  • Perform any other duties as may be required by the management.


  • Basic Underwriting skills
  • Customer service skills
  • Good Communication Skills
  • Computer Literate


  • Business Related Degree
  • Advanced Industry Qualifications/ C.O.P
  • 1 years’ experience in the Insurance Industry


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Developing sound, acceptable Debt Recovery Policies Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution. Check for credit viability of defaulting customer requests and evaluate various adjustments or exception documents for approval Maintain bad debt recovery records and ensure that the recoveries are aligned to target. Monitor receivables and collections and provide updates of receivables and appropriate reporting procedures. Identify problem accounts and provide regular updates of receivables to management. Negotiate payment programs with delinquent customers. Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors. Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate Develop processes and procedures for engagement with external service providers and ensure they are complied with. Generates legal documents to facilitate litigation and recoveries of non-performing accounts. Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO) Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery. Do any other duties and responsibilities as may be assigned by the management

Skills Communication Skills, computer skills, Critical thinker, Excel, Negotiation skills,

• Excellent command of the English language, both in communication ability and in drafting skills.

Education Bachelor Of Business


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