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Call Centre Nurse – Fixed Term Contract

Job Description

  • Deals with clients via telephone in adherence to procedural productivity and quality standards.
  • Strong support role involving sharing information.
  • Takes inbound or makes outbound calls affecting outbound calls in accordance with a predetermined schedule.
  • Finalises calls at the point of contact where possible.
  • May escalate more complex queries.
  • Moderate (intermediate) to a high level of technical knowledge.
  • Partially multi-skilled across products and processes relevant to the business area.

Reporting Accountant

Job Description

  • Reinsurance Accounting
  • Statutory & Regulatory returns filing & compliance monitoring for Life business
  • Investment income accounting
  • Month-end closure signoff
  • Balance sheet substantiation
  • Reinsurance accounting (liaison with the underwriting & Money In Money Out teams and all reinsurers to ensure reinsurance numbers are fully reconciled).
  • Ensure all reinsurance transactions as booked in the line of business systems are fully integrated and recorded in the general ledger correctly.
  • Liaise with the underwriters (corporate business) and MIMO team (retail business) to ensure that submissions of quarterly accounts are done to the reinsurers on a timely basis.
  • Ensure payments to reinsurers are done on a timely basis once the numbers have been reconciled.
  • Ensure that annual profit commission statements are prepared, and any estimated amount booked in the general ledger awaiting final confirmation from the reinsurers.
  • Monitor and track the collection of all cash calls as initiated by the underwriting/claims teams.
  • Ensure compliance with the reinsurance credit control policy.
  • Ensure that reinsurers’ receivable & payable accounts are well maintained and reconciled.
  • Investment income posting on a weekly basis plus monthly reconciliation of the investment-related accounts.
  • Reconciliations of investment portfolios against the asset manager’s numbers and those maintained by the custodians.
  • Monthly confirmation of investments held under lien by CBK & IRA to ensure statutory compliance for the Life business.
  • Timely filing of regulatory returns (monthly, quarterly, and annually). 6. Submission of relevant forms and data to IRA for the annual licensing (Corporate profile return)
  • Facilitate applications of new managers & directors’ approvals by IRA by uploading data on the IRA portal.
  • Supporting the internal & external audits and ensuring that items identified in the audit process are addressed within the advisable timelines.  
  • Assist in system testing (current retail policy administration system for issues logged with the service provider and any other system which might be implemented in the future e.g. group life system.
  • Any other tasks may be assigned by management.

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