Latest Jobs at Reeds Africa Consult

Administration, Secretarial , Insurance, Logistics,

Assistant Claim Officer

Job Summary:

  • As an assistant claim officer, will be responsible for working closely with claims adjusters and other team members to facilitate the claims process, ensuring that our policyholders receive timely and fair settlements. This role offers a unique opportunity to contribute to the mission of delivering top-notch customer service and satisfaction.

Responsibilities

  • Claim Documentation: Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
  • Data Entry: Enter claim data into the company’s claims management system, maintaining the integrity and confidentiality of sensitive information.
  • Communication: Maintain regular communication with claimants, policyholders, and relevant stakeholders to gather necessary information and provide updates on claim status.
  • Record Keeping: Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.
  • Claim Verification: Collaborate with claims adjusters to verify claim details and support the investigation process.
  • Administrative Support: Provide administrative assistance to the claims department, including scheduling appointments, managing calendars, and handling phone inquiries.
  • Customer Service: Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.
  • Compliance: Ensure compliance with industry regulations, company policies, and ethical standards in all claim processing activities.

Qualification & Experience

  • High school diploma or equivalent (Associate’s or Bachelor’s degree in a relevant field is a plus).
  • Previous experience in insurance, claims, or administrative roles is advantageous.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using computer applications and office software.
  • Ability to handle confidential and sensitive information with discretion.
  • Team player with a proactive and positive attitude.
  • Knowledge of insurance policies, terminology, and processes is a plus.
  • Strong problem-solving skills and the ability to work well under pressure.
  • Willingness to learn and adapt to changing industry standards and regulations.

Operation Specialist

Job Summary:

  • Our client sells the finest alcohol at wholesale prices. The operation specialist for FMCG will be responsible for overseeing and optimizing various aspects of the supply chain and production processes, contributing to the goal of delivering exceptional products to the customers.

Responsibilities

  • Coordinate and manage the end-to-end supply chain, from procurement to distribution.
  • Monitor inventory levels, ensure timely replenishment, and minimize stockouts.
  • Collaborate with suppliers, logistics partners, and internal teams to streamline supply chain operations.
  • Work closely with the production team to optimize manufacturing processes.
  • Implement lean manufacturing principles to increase efficiency and reduce waste.
  • Ensure production schedules are met while maintaining high-quality standards.
  • Develop and maintain quality control standards and procedures.
  • Conduct regular quality inspections and implement corrective actions as needed.
  • Collaborate with the Quality Assurance team to address any product quality issues.
  • Monitor and control operational costs to ensure adherence to budgets.
  • Identify cost-saving opportunities and implement measures to improve cost efficiency.
  • Foster effective communication and collaboration among cross-functional teams.
  • Provide guidance and support to team members to ensure smooth operations.
  • Ensure compliance with all relevant regulations and safety standards.
  • Implement and promote a culture of safety and compliance within the operations team.
  • Coordinate and manage the end-to-end supply chain, from procurement to distribution.
  • Monitor inventory levels, ensure timely replenishment, and minimize stockouts.
  • Collaborate with suppliers, logistics partners, and internal teams to streamline supply chain operations.
  • Work closely with the production team to optimize manufacturing processes.
  • Implement lean manufacturing principles to increase efficiency and reduce waste.
  • Ensure production schedules are met while maintaining high-quality standards.
  • Develop and maintain quality control standards and procedures.
  • Conduct regular quality inspections and implement corrective actions as needed.
  • Collaborate with the Quality Assurance team to address any product quality issues.
  • Monitor and control operational costs to ensure adherence to budgets.
  • Identify cost-saving opportunities and implement measures to improve cost efficiency.
  • Foster effective communication and collaboration among cross-functional teams.
  • Provide guidance and support to team members to ensure smooth operations.
  • Ensure compliance with all relevant regulations and safety standards.
  • Implement and promote a culture of safety and compliance within the operations team.

Qualification & Experience
Qualifications:

  • Bachelor’s degree in Business, Operations Management, Supply Chain Management, or a related field.
  • Proven experience in FMCG operations, with a minimum of 3 years in a similar role.
  • Strong knowledge of supply chain management, production processes, and quality control.
  • Proficiency in using relevant software and tools for operations management.
  • Excellent problem-solving and analytical skills.
  • Effective communication and leadership abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and a commitment to quality.
  • Knowledge of lean manufacturing principles is a plus.

ICT Manager

Job Summary: The ICT manager will be responsible for developing, implementing, and monitoring the ICT policies and procedures of the organization.

Responsibilities

  • Oversee and manage the technology infrastructure and systems within the limits of requirements, specifications, costs, and timelines.
  • Develop and implement the organization’s IT strategy, ensuring alignment with business objectives and industry best practices.
  • Collaborate with senior management to identify and prioritize IT initiatives, including technology upgrades, system enhancements, and process improvements.
  • Conduct regular technology assessments to identify areas for improvement and recommend appropriate solutions.
  • Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including servers, networks, hardware, and software.
  • Ensure the availability, scalability, and security of all IT systems and applications.
  • Monitor network performance and proactively address any issues to minimize downtime.
  • Manage the selection, deployment, and maintenance of software applications and databases used by the organization.
  • Collaborate with business units to identify software requirements, evaluate potential vendors, and oversee the implementation of new solutions.
  • Ensure the integrity, availability, and security of all databases, conducting regular backups and implementing disaster recovery plans.
  • Develop and enforce IT security policies, procedures, and standards to protect the organization’s data and infrastructure from potential threats.
  • Monitor and assess the organization’s IT security posture, conducting regular audits and vulnerability assessments.
  • Ensure compliance with relevant regulatory requirements, such as data protection laws and industry-specific regulations.
  • Build and lead an effective IT team, providing guidance, mentoring, and professional development opportunities.
  • Assign tasks, set performance expectations, and conduct regular performance reviews.
  • Identifies gaps and shortfalls in situations that may bring about poor performance or sour relationships in the organizations and works out possible solutions that provide a way out
  • Foster a collaborative and inclusive work environment that encourages innovation and continuous learning.
  • Manage relationships with external IT vendors, including software providers, hardware suppliers, and service contractors.
  • Evaluate vendor proposals, negotiate contracts, and ensure compliance with agreed-upon service level agreements.
  • Monitor vendor performance, resolve issues, and make recommendations for improvements when necessary.
  • Provide technical support and guidance to end-users, troubleshooting hardware and software issues.
  • Develop and deliver training programs to enhance employees’ technology skills and promote best practices.
  • Maintain an IT helpdesk system to track and resolve user inquiries and issues in a timely manner.
  • Perform any other duty as may be assigned from time to time

Qualification & Experience

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Qualifications:

  • Bachelor’s degree in computer science, information technology, or a related field. A master’s degree is preferred.
  • Professional certifications such as CISSP, CISM, or ITIL are a plus.
  • Proven experience (5+ years) in IT management, preferably in the microfinance or financial services industry.
  • Strong knowledge of IT infrastructure, network administration, database management, and security practices.
  • Experience in selecting and implementing software applications, including core banking systems, loan management software, and reporting tools.
  • Familiarity with relevant regulatory requirements, such as data protection laws and industry-specific compliance standards.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Strong problem-solving and decision-making abilities, with a strategic mindset.
  • Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
  • High levels of integrity, strong management/interpersonal skills, and analytical skills
  • Able to interpret and clearly explain complex ICT ideals to non-ICT staff.
  • Proven experience as an ICT Manager
  • Extensive understanding of technological trends both within the company and general market patterns
  • Working knowledge of all statutory legislation and regulations

Qualified candidates are advised to share updated CVs to jobs@reedsafricaconsult.com by 10th November 2023

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