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Latest Jobs at Telkom Kenya

Latest Jobs at Telkom Kenya

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Telkom Kenya Jobs, HR Business Partner Jobs, HRMIS and Data Analytics Specialist Jobs, Manager, Contact Experience Jobs

HR Business Partner

  • Region                     Nairobi
  • Reporting to:          Chief Human Resource Officer
  • Band:                           4.1
  • Department:           Human Resources 

Who We Are

  • Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Role Purpose

  • Reporting to the Chief Human Resource Officer (CHRO), this position is a key partner to management on broad business issues by integrating HR functional expertise with Business-wide business objectives. With the guidance from Chief Human Resource Officer, this role provides support to the respective business divisions by driving and delivering employee-centred programmes as well as services to support the digital growth of the business.

Working For Us, We Expect You To:

  • Acquiring the desired talent for the respective business units
    • Identifying core organizational competencies and individual capability requirements
    • Developing diverse, flexible, safe and alternative work arrangements
    • Conducting talent succession and retention planning
    • Installing Career development and employee assistance practices that assist employees in managing their own career
    • Embedding the recruitment, selection and promotion methods to hire, orient and assimilate the desired talent.
  • Engaging the workforce
    • Installing Performance Management systems that attune individual and team behavior with strategic direction, core values and Telkom Competencies
    • Linking total rewards to capability and performance
    • Contributing to the creation of recognition systems that reinforce strategic direction, core values and Telkom Competencies
  • Organizing High Performing teams
    • Understanding, designing and developing teams
    • Developing programs that reward and reinforce teamwork.
  • Creating a Learning Culture
    • Embedding learning and intellectual capital quickly across the organization by all employees
    • Providing feedback on HR measurements and driving the attainment of various HR KPIs within the business.
    • Creating ways to encourage creative thinking and innovation within the business
  • Facilitating Cultural Change
    • Engaging in a continuous process of communications, dialogue, discovery and assessment to deepen everyone’s shared understanding of the organizations vision and desired culture verses its current status
    • Shaping and developing collective management skills (Telkom Leadership Competencies) in support of desired culture
    • Designing and organizing structures and people management roles
  • Collaborating with stakeholders
    • Developing the knowledge, awareness and skills of employees to operate in a global environment while being relevant in our market place.
    • Understanding, developing and maintaining strategic alliances and networks including outsourcing
    • Maintaining positive people environment and competitive advantage in the marketplace

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Academic background & Professional Knowledge

  • Bachelor’s Degree in HR or related field
  • Extensive leadership and successful HR experience in a variety of disciplines, especially employee engagement, recruitment and compensation & benefits
  • 8 years proven work experience in HR with at least 3 as an HR subject matter expert
  • Previous experience of direct supervision of a team of HR professionals
  • Minimum 5 years in a HR role in a comparable environment, 3 years at senior management level, on a consultative or partnership capacity.
  • Extensive leadership and successful HR experience in a variety of disciplines, especially employee engagement, recruitment and compensation & benefits
  • Proven experience in complex change processes
  • Previous experience of direct supervision of a team of HR professionals
  • Must be an active member of IHRM.

Here Are The Skills We Are Looking For:

  • Unquestionable integrity, confidentiality and professional maturity
  • Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
  • Ability to influence, collaborate and build consensus
  • Ability to work under pressure and meet deadlines
  • Build and sustain effective relationships within the business
  • Excellent communication

How to Apply

  • Application should be sent to irecruitment@telkom.co.ke for internal applicants and to recruitment@telkom.co.ke for external applicants by providing an updated Curriculum Vitae (CV) before 7th July 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

HRMIS and Data Analytics Specialist

  • Region                  Nairobi
  • Reporting to:       Chief Human Resource Officer
  • Band:                       3
  • Department:           Human Resources 

Who We Are

  • Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Role Purpose

  • We are seeking to hire an analytical Human Resource Information System (HRIS) Specialist to supervise the implementation and daily operation of our HRIS. You will perform a range of duties including processing employee data, preparing reports, and developing data processing systems. The successful candidate will ensure that all HR-related systems are regularly updated and compliant with labour regulations. In addition to having excellent written and verbal communication skills, you will possess in-depth knowledge of HR-related software and databases and be passionate about data.
Related: Admin, Finance, Accounts job opportunities. Click here

Working For Us, We Expect You To:

  • Supervise the day-to-day activities of our HR Information Systems.
  • Support management on structural policy matters related to the HRIS.
  • Record and process employee information including annual leave, salaries and working hours. Ensuring security, end-user access, and data integrity across all HR platforms
  • Maintain data integrity in systems by regularly analysing data. Ensure all HR-related systems are compliant with data protection laws.
  • Work alongside the IT department to perform regular assessments and improvements to the HRIS.
  • Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
  • Serve as a system administrator for HR systems and applications. Design user-friendly processes, guidelines, and documentation.
  • Oversee all system upgrades and system additions in partnership with the Information Technology (IT) department.
  • Develop intuitive reports that will guide decision-making on people matters in the organization.

Academic background & Professional Knowledge

  • Bachelor’s degree in Human Resource Management or relevant field.
  • A minimum of 3 years’ experience in an HRIS manager position. Good communication and organizational skills.
  • Must be an active member of IHRM.
  • Must be highly proficient in Microsoft Suite. Ability to effectively conduct virtual presentations and training sessions.
  • Practical experience with HR database administration, including payroll systems.
  • Experience in understanding and translating the priorities of the business and integrating the HR value proposition and strategies to meet the needs of the business.
  • Knowledge of data visualization and analysis software is a key advantage.

Here Are The Skills We Are Looking For:

  • Proactive and dynamic.
  • Ability to work under pressure.
  • Efficient and results oriented
  • Self-motivated person able to work under minimum supervision
  • Excellent Organization and communication skills
  • Hands-on and practical thinker

How to Apply

  • Application should be sent to irecruitment@telkom.co.ke for internal applicants and to recruitment@telkom.co.ke for external applicants by providing an updated Curriculum Vitae (CV) before 7th July 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

Manager, Contact Experience

  • Region                  Nairobi
  • Reporting to:         Director, Customer Experience  
  • Band:                       4.1
  • Department:           Mobile Division 

Who We Are

  • Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Role Purpose

  • The purpose of this role is to design and unify the customer experience in the call/contact centre, retail and digital touch points and also define capabilities needed to meet consumer business unit strategy and deliver change necessary to execute the strategy. The incumbent will also perform strategy planning, concept processes definition and implementation and lifecycle management.

Working For Us, We Expect You To:

  • Contribute to the cost savings target of the business including churn management.
  • Work with the consumer team to drive initiatives to deliver CDI/NPS at the touch points.
  • Lead role in customer advocacy at different decision making levels to ensure the voice of the customer is heard and understood through designing the foundational customer experience framework related to call center, retail and digital touch points
  • Integrate Consumer Business customer experience principles in all products and services and deliver change necessary to execute customer experience strategy.
  • Work with the customer experience and consumer team to drive initiatives to deliver CDI/NPS at the touch points.
  • Ensure the customer experience teamwork together with the products, innovations and digital teams to develop the customer centric products and services and provide strategic input on usage analysis.
  • Define and document the key end-to-end customer journey processes for the customers.
  • Develop an efficient knowledge sharing and feedback mechanism to enhance the customer life cycle management process.
  • Create development and training plans to close any performance gaps identified. Identify training needs and ensure staff is trained to fill gaps in liaison with HR teams.
  • Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of messages to the customer and partners.
  • Effective engagement & management of assigned 3rd party resources, channel partner staff & company resources,
  • Communicate agreed corporate strategy, performance standards and targets.
  • Measure individual performance against standards and perform one-one -one or team coaching where necessary.

Academic background & Professional Knowledge

  • Degree in Business, Marketing, IT or other relevant field (or equivalent).
  • 5-10 years relevant experience in a management role within an innovation environment within the telecommunications or products and services portfolio including financial services sector, having being exposed to all disciplines.

Here Are The Skills We Are Looking For:

  • Customer relationship management and business partnership skills
  • Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside TKL.
  • Proactive and dynamic.
  • Ability to work under pressure.
  • Efficient and results oriented
  • Language Skill: Proficiency in English
  • Self-motivated person able to work under minimum supervision
  • Excellent Organization and communication skills
  • Leadership skills.

How to Apply

  • Application should be sent to irecruitment@telkom.co.ke for internal applicants and to recruitment@telkom.co.ke for external applicants by providing an updated Curriculum Vitae (CV) before 7th July 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

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