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Senior IT Assistant
- The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/MultiCountry office level. The incumbent may play a supervisory role in overlooking the daytoday activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.
- All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, crossfunctional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system backups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
- For G5 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
- Telecommunication Information Technology.
- (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
- Relevant experience in the ICT field.
Desirable
- Handson experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
Functional Skills
- ITComputer Literacy
- (Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
- All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
- As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
- This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
- Relevant work experience in ICT with the UN and International Humanitarian Organizations;
- Experience in field support in remote locations and ability to provide appropriate resolution to incidents, helpdesk, troubleshooting, monitoring infrastructure network, and general technical support for staff. Experience in Telecommunications equipment as HF/VHF radios programming and installation is highly desirable. Experience in Assets Management is desirable. Knowledge of the local context.
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Competencies
- Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration
Senior Field Security Associate
- The Senior Field Security Associate provides support to all security related aspects of field operations including Staff, premises and asset security. The incumbent is supervised by a Senior Officer (FSA or Head of Office) who defines general work objectives; the incumbent completes this work independently. The incumbent maintains regular contact on a working level with UNHCR staff, UN agencies, NGOs, implementing partners and Host Government Security authorities (HGS) in the area to facilitate the operation.
- The duty of the incumbent is to assist the management on security issues in the operation.
- All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, crossfunctional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Provide assistance to the supervisor in evaluating the level of risk and assessing the existing security measures for the UNHCR staff, operations, premises, partners and persons of concern.
- Conduct regular security assessment missions to the field in coordination with UNDSS/other agencies; assist the supervisor during field missions to gather information and analyse the security situation.
- Be aware of security protocols and procedures in place, in accordance with the UNSMS policies, UNHCR Policies and the, Security Risk Management process ;
- Conduct regular check for compliance and advise management on any deficiencies.
- Monitor the physical security of UNHCR premises and reports on deficiencies
- Monitor and supervise the guard force In accordance with relevant UNSMS policies
- Conduct assessments for UNHCR personnel and Provide advice to staff on their residences;
- Contribute to the SRM process for designated areas and identify security risk management measures ensuring necessary arrangements are made for their implementation with respective units under the purview of the manager.
- Develop security plans for UNHCR operations
- Contribute to efforts to ensure the physical protection and security of refugees and other persons of concern with Protection colleagues.
- Prepare reports on security situations and incidents.
- Implement or oversee implementation of securityrelated projects.
- Assist in the monitoring, updating and recording of securityrelated events.
- Undertake or assist in the processing of administrative security issues.
- Maintain relations and cooperation with UN security management system actors, local law enforcement agencies, civil authorities and other relevant agencies.
- Provide security briefings and training to UNHCR personnel and as appropriate partner staff, on relevant country information and on other issues pertaining to the UN security management system including, inter alia, the warden system, communication notification and reporting procedures, travel planning procedures road, air and fire safety.
- Respond to staff queries on security issues and provide immediate assistance as required.
- Provide securityrelated advice to the manager and other staff.
- Maintain liaison and build relationships with host nation and interagency counterparts.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
- For G7 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
- Not applicable
Certificates and/or Licenses
- Security and Safety
- (Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
- Job experience in field of security risk management.
- Good communication skills (written and oral).
Desirable
- Examples of having established networks with Host Government or other security actors from previous employment. Evidence of previous employment requiring a good level of computer literacy.
- Ability to establish working network with law enforcement and other security actors.
Functional Skills
- ITComputer Literacy
- FSSecurity Analysis
- FSField Security Operations
- (Functional Skills marked with an asterisk* are essential)
Language Requirements
- For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
- For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
- For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
- All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
- As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
- This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
- Wadi Halfa hosts some 25,000 IDPs and 4, 000 refugees while the overall headcount of IDPs in Northern state has reached 362, 516. UNHCR in Wadi Halfa respond to the IDP and refugees’ situations forcefully displaced from conflict affected states to Northen State. The Senior Field Security Associate will be under direct supervision of the Head of Wadi Halfa Field Office and receive technical guidance from Central Sudan Security Management Team and Senior Field Security Advisor in Port Sudan. She/he provides support to all security related aspects of field operations including Staff, premises, and asset security. The incumbent is supervised by the Head of Office who defines general work objectives; the incumbent completes this work independently. The incumbent maintains regular contact on a working level with UNHCR staff, UN agencies, NGOs, implementing partners and Host Government Security authorities (HGS) in the area to facilitate the operation.
- The duty of the incumbent is to assist the management on security issues in the operation.
Skills
- FSField Security Operations, FSSecurity Analysis, ITComputer Literacy
Education
Certifications
- Safety and Security Other
Work Experience
Competencies
- Accountability, Client & results orientation, Commitment to continuous learning, Communication, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration, Technological awareness