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Senior Cloud Infrastructure Engineer

Brief Description

Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder shall implement and support Core IT infrastructure including Cloud computing, data centers, operating systems, servers, storage, SAN, backups, collocation, and collaboration systems such as email and Teams.

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  • Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
  • Solid understanding of AWS Cloud
  • Maintaining Cloud OPEX & related CAPEX within Budget
  • Administration, configuration and troubleshooting of SAN/NAS storage systems and SAN directors. This includes storage LUN provisioning and Zoning.
  • Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and patching.
  • Collaborating with the team and various stakeholders to identify technical problems, design solutions for them and help implement where required. This involves collaborating with both technical and non-technical staff
  • Operations of backup tools, respective hardware and software assurance and testing of disk and data recovery. In case of issues offer prompt restoration of lost data for the business.
  • Remediation of Security, Compliance and Audit Issues within the Cloud & Core Infrastructure
  • Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
  • Maintenance of systems documentation and procedures.


Functional & Technical/ Skills:

  • Technical design assessment and evaluation, risk-based Quality Assurance in web-scale environments
  •  University Degree in Computer Science or Engineering.
  • 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
  • 5+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed Windows, UNIX/Linux server environment 
  • System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
  • Experience in enterprise SAN/NAS storage and SAN Directors management.
  • Azure, AWS, and GCP certifications preferred
  • Attention to details and analytical thinking
  • Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
  • Strong oral, written, interpersonal communication and leadership skills
  • Certification in any of the following Systems and Network or related trainings is an added advantage
    • Cloud Technology Associate
    • Cloud Administrator
    • Cloud Developer
    • Cloud Security & Governance
    • Cloud Service Manager
    • Certified in Cloud Infrastructure and Services Associate (EMCCIS)
    • Cloud Architect,
    • Virtualized Infrastructure Specialist
    • Network certification e.g. CCNA, CCNP
    • UNIX/Linux certification e.g. VCP.

Quality Engineering Lead

Brief Description

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Reporting to the Head, Digital Engineering, the position holder will be responsible for owning, leading, and driving quality engineering practices across all of Safaricom software engineering and digital experience delivery teams as well as providing expert knowledge of test strategy / frameworks and automation of end-to-end test design, execution, and validation, and deficiency identification and remediation, to enable target business capabilities / user journeys. The role holder will also be required to create, lead, manage, and mentor a practice of software developers in Test across the delivery organization, ensuring the development and maintenance of highly skilled and motivated practice members



  • Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
  • Regular team and one-on-one engagements
  • Build the skillset according to the fit for future program
  • Team performance management and building high performing SDET team
  • Facilitate and empowers teams in achieving high performances in Solution delivery, ensuring quality standards are achieved.

Functional Testing

  • E2E accountability for testing execution for SITs
  • E2E accountability for management UATs
  • E2E accountability for product readiness to go to production  

Non-Functional Testing

  • E2E accountability for performance testing 
  • E2E Accountability for GDR testing

Automated Testing

  • E2E accountability for testing automation as part of the DevOps strategy
  • Responsible for automated regression testing for all exposed APIs
  • Responsible for automated regression testing for all backend system APIs to be used for upgrades
  • Responsible for decreasing the testing time by 50% and increasing quality to have zero major bugs on production. 

Systems accountability

  • Accountable for building and maintaining testing environments for all IT solutions
  • Accountable for setting up and maintaining quality engineering platforms


Functional & Technical/ Skills:

  • Technical design assessment and evaluation, risk-based Quality Assurance in web-scale environments
  • Automated testing and tools e.g. Selenium
  • End-to-end solution test design, execution, and validation, managing testing scenarios across teams / capabilities if necessary
  • Unit, integration, system, smoke and user acceptance testing
  • Continuous integration and continuous delivery methodologies and tools
  • Architectural element testing e.g. APIs
  • Performance and security testing
  • Code reviewing
  • Test analytics and trend analysis
  • Software incident and problem management
  • Expertise in multiple programming and markup languages, such as HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python.

Core Products Technical Lead

Reporting to the Consumer IT Lead, the position holder shall provide leadership in driving delivery of Consumer Business Unit projects using Business Doman and IT knowledge. Leading a team of Architects and Business Analysts, as well as virtual IT delivery teams to implement Core Product (Voice, Data and SMS) propositions campaign and promotions. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time.


Business Delivery:

  • Responsible for all Domain business projects by resourcing and leading virtual teams across IT
  • Responsible for delivering 95% of the projects on time
  • Responsible for ensuring project stability within max 48 hours
  • Ensure agile is implemented in at least 50% of the projects
  • Maintain an accurate registry of all business projects  with various statuses and ensure business teams are appraised at all times
  • Agree with business product leads & PMO on projects KPI’s, milestones and timelines


  • Attend business strategy meetings to ensure IT is aligned with business needs
  • Regular team and one-on-one engagements
  • Build the team skillset according to the fit for future program
  • Team performance management
  • Provide budget inputs for business solutions.
  • Attend BU strategy sessions
  • Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables

Business Analysis:

  • Responsible for gathering, detailing and documenting all business requirements
  • Ensure sensible consensus is reached for all requirements/specifications and help business, IT, CXX, Revenue Assurance and test leads to have the same mutual understanding
  • Ensure test plans cover all aspects of Business Requirements and existing business rules

Solutions Design:

  • Responsible for Solutions Design to meet business requirements and non-functional requirements
  • Drive reuse on all technical and business functionality designed and no duplication of business components
  • Collaboratively oversee the development/configuration of solutions as per agreed designs
  • Provide solution architecture input into all new system tenders


Technical/Professional qualifications:

  • Degree in Science/computer science/Engineering/Business related.
  • Certification in Business Analysis & Agile Project Management will be an added advantage
  • Strong business acumen and mindset – with bias to Consumer and Sales domains
  • 5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
  • 3+ years’ Experience in Technical Leadership of large IT projects
  • Team player who is skilled at building up and managing stakeholder relationships successfully
  • Ability to persuade stakeholders and to champion effective techniques through delivery
  • Ability to drive initiatives without any formal authority in an ambiguous environment.


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