Latest Vacancies at HF Group

Client Service Jobs, Operations Jobs, Jobs in Kenya,

Customer Service Officer

Principle Accountabilities

  • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
  • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  •  To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
  • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:        

  • Communication Skills
  • IT Skills
  • Product knowledge

General competencies: Interpersonal skills ,

  • Team Player,
  • Listening skills
  • Empathetic
  • Emotional Control
  • Professional

Minimum Qualifications, Knowledge and Experience

  • Education: Bachelors Degree
  • Experience: Over one (1) year’s banking experience 

Branch Operations Manager – Nationwide

Principle Accountabilities

  • To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
  • To approve transactions by confirming suitability to minimize losses
  • To review transactions by confirming the transactions against system generated reports to ensure accuracy
  • To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
  • To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction.
  • To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
  •  To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical Competencies

  • Supervisory Skillls
  • Numerical Skills
  • Banking Skills
  • Analytical Skills
  • IT skills
  • Product Knowledge

Minimum Qualifications, Knowledge and Experience

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Education

  • Bachelors Degree

Experience

  • Over three (3) year’s in a supervisory role in a Financial Institution.

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