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Reporting to : Cluster Manager
Grade Level : 10
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Work Location : Loyangalani, Bamba & Garbatulla
Purpose of Position
To manage and maintain computer systems, Horizon Mobile Phones applications, Sponsorship Data Management in Horizon and Capturing RC Program Activity Participation in Horizon in order to successfully support World Vision Kenya’s sponsorship operations. This should be achieved through Collaboration and Coordination of Volunteers/ Staff of the Local Institution which the AP Partners with in Child Sponsorship Operations
Major Responsibilities:Sponsorship Data Management-30 %Ensure Sponsorship/ RC data quality assurance is conducted as per Partnership Standards.Generate reports, analyze and share with management for decision makingSynching of Horizon Mobile dataGenerate and Share RC Death reportsMaintain and validate RC/ RC Family informationUpdate and maintain RC filesUpdate data on RC & Family participation, support and benefit from program activities.Ensure RC level is maintained as per sponsorship standards.RC are monitored within the standard timelinesFollow up RC Case management and update the system until closure together with CESP Officer.Coordinate with Safe Guarding, Advocacy and Child Participation Officer to Follow up Protection Cases involving RC and their families and report/ update cases on ethics pointDownload, Review and Upload Sponsorship 2.0 Products: -20%Child Greeting Photos, Child Greeting Videos, Child Update Photos and Child Update VideosDigital correspondence scans/ photosChosen Il scans and Chosen Sponsor PhotosCommunity Update Photos (Annual Progress reports, GNs, Sponsor Visits)Community Update MediaCommunity Intro and Farewell MediaSample child expression worksheet scansEnsure correspondence are received by the right recipients and processed on time-10%Maintain an up to date correspondence trackerUpdate all RC correspondences received from NO/ Support Offices manual/digital using the correct business process/routing codesMake regular random spot checks including visiting RC/ RC Family & LI to validate correspondence processing before closing the same in the systemCoordinate Processing of RC Correspondences by LI Staff/VolunteersCoordinate processing of RC Annual Progress ReportsReview Child correspondences received from LI Staff/ volunteers for quality.Post processed correspondences to Sponsors through post office, dispatch correspondences and GN back-ups to national office sponsorship department through courier services.Data Entry – correspondences-15%Gift Notifications (GNs)Sponsor Letters/Gifts (SLs)Electronic Letters (EL)Introductory Letters (ILs & PIs)Farewell letters (FLs)Sponsor queries (SQs)Child Annual Progress Reports (APRs)Child Christmas/Greeting Cards (CHs)System Maintenance-10%Ensure Horizon Mobile used by World Vison Staff and Local Institution Staff/ Volunteers as well as Desktop (Applications) are functional with the most current versionsProvide First Level IT Support- Hardware, Software and Accessories to AP staffProvide Technical Advice on ICT procurementsUser provisioning of rights to Volunteers/LI StaffFacilitate capacity building in Technology-10%Train AP and LI staff on Horizon Mobile useTrain AP and LI staff on Office tools and ApplicationsSupport staff and LI virtual encounters, including RC virtual activitiesCommunicate possible Horizon systems enhancements while consolidating and documenting a learning center approach based on the best practices in the ApsRollout GC initiated digital/ technology driven Sponsorship initiatives.Others-5%Perform any other duty as may be assigned by supervisor or designee from time to time.Participate and contribute in committees and task forces as assigned by the AP ManagerParticipate and lead devotions
Knowledge, Skills & AbilitiesMinimum Diploma in IT/Computer Science or related field from a recognized institute of learningAt least 2 years of work experience managing systems and or databasesComputer proficient in use of Microsoft office and other applications relevant to SponsorshipTraining, facilitation, mobilization and coordination skillsCommunity Engagement SkillsGood inter-personal skillsPhoto grapy and videography skillsAbility to ride a motor bike