Massive Recruitment at SunCulture Kenya Limited

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Working with NGOs, the UN & International Organisation
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Sales Jobs, Collection and Recovery, Sunculture Openings,

Aftersales Associate

Department: Aftersales                             

Position: After Sales Associate    

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

Reporting to: Aftersale Team Lead

About SunCulture

Founded in 2012 SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.  As a business that is rapidly scaling, SunCulture has been focused on these three key priorities:  build systems and processes for scale, align the customer acquisition strategy, and enhance customer support.

About the Role

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The After Sales Associate manages SunCulture customer queries and complaints. You will also be asked to troubleshoot and escalate complaints across a number of communication channels with the main aim of maintaining and strengthening customer relationships that will lead to the growth and profitability of SunCulture.

Key Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • Keep records of customer interactions, comments, and complaints on Freshdesk and other systems
  • Provide feedback on the efficiency of the customer service process.
  • Solid knowledge of all SunCulture products in order to address all customer queries.
  • Acknowledge and resolve customer complaints within stipulated SLAs.
  • Communicate with customers through various channels.
  • Respond promptly to customer inquiries.
  • Be flexible regarding the offered working hours.
  • You need to be reliable and responsible in your daily undertakings.
  • Train new members on SOPs for the after-sales team.
  • Provide encouragement to team members by sharing important communication.
  • Answer team member questions help with team member problems and oversee team member work for quality and guideline compliance.

Does This Sound like you?

  1. Hands-on, detail-oriented, and strong execution skills.
  2. Good communication Skills both Written and Spoken with the ability to interact freely with customers.
  3. Passion for irrigation and proactive in decision making
  4. Independent thinkers who are able to thrive in a fast-paced dynamic environment.
  5. In-depth knowledge of SunCulture products.
  6. Have the ability to handle pressure, meet deadlines
  7. Be organized and be an expert in  time management 
  8. An agile trainer capable of training and being trained and be very resilient and flexible
  9. Good basic computer skills in packages.
  10. O Level, diploma, or degree in communication, marketing, customer relations, or any other field is an added advantage.
  11. Experience in working with customer support teams.

If Interested: 

Please apply online via this job page by 15th November 2021. We respond to all candidates however only shortlisted candidates will be interviewed.

Collection & Recovery Officer (Eastern)

Department: PAYG

Position: Collections & Recovery Officer        

Reporting to: Head of Credit

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. We do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world. 

About the Role 

Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Does this sound interesting? If so, are you looking to;

  • Be accountable for reducing delinquency for assigned accounts
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate repossession of SunCulture assets as necessary.
  • Achieve the monthly collection targets as assigned by the supervisor
  • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
  • Ensure all work queues are acted upon.
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and Security Officers
  • Plan and organize field collection drives across all regions
  • Conduct monthly reporting as per portfolio performance on delinquency.

Knowledge and skills for the Role:

  • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
  • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
  • Evidence of well-developed organizational skills and the ability to meet deadlines.
  • Integrity and ability to work in consumer finance with small scale farmers across Kenya
  • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
  • Target driven, self-starter, and problem solver
  • Demonstrated ability to follow policy and procedures.
  • Sound judgment, analytical, and decision-making skills.
  • Accuracy and attention to detail.
  • Demonstrated ability to quickly learn new systems and processes.    
  • Demonstrated commitment to service excellence.
  • Proficiency in GSuite, Microsoft Office

Interested?

Please apply online via this job page by 30th November 2021. We respond to all candidates however only shortlisted candidates will be interviewed.

Collection & Recovery Officer (North Rift

Department: PAYG

Position: Collections & Recovery Officer        

Reporting to: Head of Credit

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. We do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world. 

About the Role 

Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Does this sound interesting? If so, are you looking to;

  • Be accountable for reducing delinquency for assigned accounts
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate repossession of SunCulture assets as necessary.
  • Achieve the monthly collection targets as assigned by the supervisor
  • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
  • Ensure all work queues are acted upon.
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and Security Officers
  • Plan and organize field collection drives across all regions
  • Conduct monthly reporting as per portfolio performance on delinquency.

Knowledge and skills for the Role:

  • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
  • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
  • Evidence of well-developed organizational skills and the ability to meet deadlines.
  • Integrity and ability to work in consumer finance with small scale farmers across Kenya
  • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
  • Target driven, self-starter, and problem solver
  • Demonstrated ability to follow policy and procedures.
  • Sound judgment, analytical, and decision-making skills.
  • Accuracy and attention to detail.
  • Demonstrated ability to quickly learn new systems and processes.    
  • Demonstrated commitment to service excellence.
  • Proficiency in GSuite, Microsoft Office

Interested?

Please apply online via this job page by 30th November 2021. We respond to all candidates however only shortlisted candidates will be interviewed.

Collection & Recovery Officer (Nyanza)

Department: PAYG

Position: Collections & Recovery Officer        

Reporting to: Head of Credit

About SunCulture

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. We do this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now has employed 100+ people around the world. 

About the Role 

Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Does this sound interesting? If so, are you looking to;

  • Be accountable for reducing delinquency for assigned accounts
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate repossession of SunCulture assets as necessary.
  • Achieve the monthly collection targets as assigned by the supervisor
  • Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
  • Ensure all work queues are acted upon.
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and Security Officers
  • Plan and organize field collection drives across all regions
  • Conduct monthly reporting as per portfolio performance on delinquency.

Knowledge and skills for the Role:

  • At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
  • Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
  • Evidence of well-developed organizational skills and the ability to meet deadlines.
  • Integrity and ability to work in consumer finance with small scale farmers across Kenya
  • Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
  • Target driven, self-starter, and problem solver
  • Demonstrated ability to follow policy and procedures.
  • Sound judgment, analytical, and decision-making skills.
  • Accuracy and attention to detail.
  • Demonstrated ability to quickly learn new systems and processes.    
  • Demonstrated commitment to service excellence.
  • Proficiency in GSuite, Microsoft Office

Interested?

Please apply online via this job page by 30th November 2021. We respond to all candidates however only shortlisted candidates will be interviewed.

DevOps Engineer

Position: DevOps Engineer

Reporting to: Director of software

About SunCulture

Founded in 2012 SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.  As a rapidly scaling business, SunCulture has been focused on these three key priorities:  build systems and processes for scale, align the customer acquisition strategy, and enhance customer support.

About the role

The key responsibilities include planning, executing, and finalizing IT stream challenges to manage existing or new requirements by Business Users within agreed deadlines. This includes coordinating with other business units and IT team members. This role requires you to have sound technical development and configurations on out of the box platforms which SunCulture can procure to make IT operations smooth and achieve business goals. You are required to have the ability to improve and embed system/application/code/security policies and procedures aimed at evaluating and mitigating potential risks.

Your core responsibility is to ensure the completion, maintenance, and updating of SunCulture’s IT systems. This will include identifying, evaluating, prioritizing, and integrating additional system-related updates. Your role also includes oversight of internal servers, applications, database, custom code, application configurations, support, and maintenance, as well as leveraging such information for business processes and strategic purposes. You are required to develop relationships with a wide array of stakeholders, produce periodic reporting, and maintain a sound management information system that will provide support for developing code, application configuration, database queries, monitoring tools & processes at SunCulture.

Key Responsibilities

  • Managing day to day operations of SunCulture’s technology stack
  • Managing new releases and liaising with Business stakeholders to perform QA activities
  • IoT platform maintenance and configuration
  • Third-party tool configuration
  • Be a strong voice in technical cross-team discussions, includes supporting BI in daily stand-ups and scoping
  • Managing the Enterprise service desk (ESB)
  • Development of custom code to meet day to day business needs

Does this sound like you?

  • Agile with the ability to work in a fast-paced tech environment
  • Bachelor’s Degree in Information, Communication and Technology, or equivalent and at least a Diploma in Analytics
  • 2 years + of experience working in a similar field
  • Within the East African time zone by about 2 hrs on either side
  • Experience managing a complex stack of systems
  • Experience using cloud technologies (ideally AWS / Azure)
  • Experience using ESB technologies such as Kafka
  • Experience in IoT platforms is a major plus
  • Experience in software release management and automation
  • Strong eye for quality and experience implementing quality control procedures
  • Outstanding leadership and organizational skills
  • Excellent communication and problem-solving ability
  • Solid experience in directing & managing business user expectations for multiple tasks spread across multiple applications
  • Able to work in a dynamic environment with immense pressure that requires the ability to solve problems
  • Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Feel Like a Fit? 

Please submit your applications by November 30, 2021. We value diversity, equity and inclusion.: so come as you are. We encourage PWD and women to apply for the role. 

Apply Now

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