Membership Manager at Kenya Association of Manufacturers

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Membership Manager

Job Purpose: 

To provide oversight and strategic direction for member’s recruitment, retention, services & customer experience. The position implements a core pillar of the KAM strategy that focuses on membership development, membership activities, and relations for membership with expected outcomes as follows: –

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Key Objectives

  • Membership recruitment and retention
  • Membership services
  • Customer experience
  • Timely and accurate reports

Duties & Responsibilities

  • Membership recruitment, retention and to ensure Vibrant and Active Network;
  • Formulation and implementation of Membership strategies and policies and ensuring interpretation and clarity
  • Conducting a strategic review of performance on a regular basis to determine whether the organization is meeting its short-and long-term objectives in recruitment and retention, responsiveness and membership experience
  • Provide oversight on members account management and Customer response System and Membership networking and feedback events
  • In collaboration with Regional Chapter operations, Sectors, Board working committee on Membership provide advise on functionality and sustainability
  • In collaboration with Regional Chapters provide guidance on budget management, fundraising, income generation and expenditure for the Membership Unit
  • Coordinate & Prepare Board order papers for various KAM Departmental units for the Board meetings
  • Establish service needs of members and design activities and programs to meet these needs;
  • Coordinate with other managers, monitor the implementation of the Business strategic plan and
  • Identifying performance gaps, instituting reviews and ensuring that membership retention and recruitment objectives are met in a timely manner.
  • Perform any other duties as may be assigned by the CEO/COO from time to time;

Requirements and Personal Attributes:

  • Commerce (Marketing, Sales), Public Relations or Business Development /Management, economics, project management or its equivalent.
  • At least 7 years’ experience in matters related to customer relations. Previous work experience with a Business Membership Organization is an added advantage.
  • At least 3 years’ experience in a supervisory role. Training in a management is an added advantage.
  • Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
  • Great service attitude towards customer satisfaction
  • Effective organizational skills and ability to multitask.
  • Excellent communication and people skills
  • Excellent relationship management and networking skills
  • Demonstrate ability to handle pressure and perform duties well to completion
  • Demonstrate ability as a team player, working to achieve own and team targets
  • Keen attention to detail
  • Apt in negotiating and persuading

Method of Application

Qualifying candidates should complete the online application form and submit their CV and Application letter only to hr@kam.co.ke indicating the words “Membership Manager” on the email subject line so as to reach us not later than November 27, 2022 . Click on Link here to apply.Only the shortlisted shall be contacted.

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