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Interpreter Jobs, Trainer Openings, Processing Assistant Opportunity,

KE – Interpreter Support Assistant

Primary Purpose

The position is responsible for increasing and maintaining quality standards in the proper use of Interpreter Management System (IMS) Database, the Child-minder Management System, Interpreters in both Pre-screening and USCIS interviews, in pre-departure orientations, and translating written materials into the key languages of our refugee populations, and Child-minders in Cultural Orientation.

Essential Duties

  • Updates and maintains the RSC Africa Interpreter and Child-minder database.
  • Develops resources for use by Interpreters/ Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters/ Child-minders.
  • Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
  • Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters.
  • Provides in-house training to RSC staff on how to effectively working with Interpreters/Child-minders. Submits monthly reports on the status of activities.
  • With guidance from the Interpreter Supervisor, provide training to Contract Interpreters/Child-minders in sub-Sahara Africa.
  • Assist the Interpreter Supervisor, plan, execute and support Interpreter/Child-minder Training and Monitoring circuit rides.
  • Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
  • Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
  • Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
  • Translate materials as required/ requested.
  • Coordinate with Date Integrity to develop reports related to Interpreters Management.
  • Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately.
  • Maintains a current knowledge of the United States Refugee Admissions Program.
  • Travels periodically to field locations throughout sub-Saharan Africa.
  • Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.

Experience

Qualifications:

  • Written and verbal knowledge of at least one of the main RSC Africa processing languages required. (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.)
  • 1.5 years’ experience as an Interpreter or as a Coordinator of Interpreters preferred.

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Supervisory Experience Preferred.

  • Three (3) year’s work experience required

Skills

  • Demonstrated ability to develop and deliver quality training programs.
  • Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Education & Certifications

  • High School diploma is required for this role

KE – Cultural Orientation Trainer

Primary Purpose

This position is primarily responsible for providing cultural orientation training to refugees approved for resettlement to the United States. Cultural Orientation Trainers conduct trainings in accordance with US Refugee Admission Program (USRAP) guidelines and RSC Africa CO standard operating procedures. Trainings take place in urban and camp locations throughout Sub-Saharan Africa.

Essential Duties

  • Maintains a current knowledge of the US and US Refugee Admissions Program, adhering to all PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
  • Participates in review of the CO pipeline by reviewing reports to determine CO ready cases in various locations and propose circuit ride activity to CO Supervisors.
  • Prepares for cultural orientation circuit rides by reviewing information about participants to be trained, developing lesson plans specific to those participants. In collaboration with CO Program Assistants and other circuit ride team members, coordinate the gathering and packing necessary training materials, hiring interpreters and child minders, and printing class lists and name tags
  • Conducts cultural orientation training in urban and camp locations throughout Africa both in person and remotely
  • Assists in writing trip reports upon return from CO circuit rides in collaboration with other circuit ride team members for submission to CO supervisors and Managers.
  • Assists with the logistical planning in collaboration with Logistics Unit and CO supervisors.
  • Represents CWS/RSC Africa to partners in the field, ensures that standard operating procedures are being followed, and consults with CWS RSC Africa Leadership on matters of concern.
  • Updates Worldwide Refugee Admissions System (START) in a timely manner to reflect participation in CO. Actively participates in circuit ride briefings and debriefings.
  • Works on projects related to CO curriculum development, training materials development and other aspects of the CO division as assigned by Curriculum Development Supervisor
  • Performs other duties which may be assigned by the CO Supervisors, CO Managers and or the CO Coordinator to enhance the efficiency and efficacy of the CO program.
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Experience

Qualifications:

  • Six (6) months experience in education or training required.
  • Four (4) years work experience in any or a combination of the following is preferred: training; field work carrying out program activities; liaising with agency partners and/or vendors; logistical experience organizing field missions. Relevant experience in the United States strongly preferred. Experience working with refugees preferred.

Skills

  • Demonstrated computer skills in database systems, Microsoft Word, Excel, PowerPoint, and the internet.

Abilities

  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Education & Certifications

  • Bachelor’s Degree in a relevant field required or four years of directly related experience in lieu of a Bachelor’s Degree.

Important Requirements

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

  • COVID Vaccination is strongly recommended for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
  • This position is based in (Nairobi, Kenya)
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational and criminal check is required before the start of employment
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full Time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic

KE – Senior Case Processing Assistant

Primary Purpose

This position is responsible for the processing of refugee case files under the direction of the unit supervisor. The position may also be responsible for responding to refugee, partner and other inquiries, and conducting case management on specialized pipelines (e.g. minors, expedites, family reunification, long-stayers, among others).

Essential Duties

  • Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.
  • Conducts tasks related to all stages of case processing dependent on operational priorities, including case creation, security checks, USCIS admin, scanning, scheduling, medicals, assurances, travel processing, and responding to inquiries.
  • Takes a lead role in projects within Case Processing/ Processing Support including planning workflow, providing direction, identifying reporting parameters, setting timelines and completing quality control checks on the project.
  • Confirms that staff have appropriate rights/access to essential folders and databases to facilitate their work.
  • Assesses daily unit reports and recommends work plans, pipeline reviews and clean-ups.
  • Takes the lead role in the creation of daily work plans in the absence of the Supervisor or as delegated.
  • Runs QC reports on data and identifies action items and reports these findings to the Supervisor.
  • Assists in the development of Case Processing/ Processing Support onboarding and training procedures and modules as well as assisting in their implementation as required.
  • Assists with case management through a holistic review of USRAP cases and follow up with relevant RSC Africa processing teams to effect changes needed.
  • Provides guidance to staff with regards to deferrals and case status inquiries from Refugees, Partners, Attorneys, Resettlement Agencies and Congress either electronically or via physical letter, with strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
  • Uses reports to monitor specialized caseloads including minors, expedites, family reunification and long stayers in the pipeline.
  • Reviews unit SOPs and guidelines periodically and suggest updates if/when necessary.
  • Attends scheduled dry runs and provides feedback as necessary.
  • Participates in process reviews.
  • Takes the lead role in hiring and payment of interpreters if needed by the unit.
  • Compiles information for Case Processing/ Processing Support management feedback.
  • Occasionally travels to different processing locations to provide case status information to USRAP applicants, conduct cross-referencing and decision counseling, support Field Processing and USCIS on admin days, and solicit refugee information for the purpose of case processing and updating.
  • Other duties as assigned by CWS/RSC Africa Management.

Experience

Qualifications:

  • Four (4) years’ of paid work experience is required.
  • Prior paid work experience with CWS Africa is required.

Skills

  • Strong written and verbal English skills
  • Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
  • Strong organizational and time management skills

Education & Certifications

  • Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree required.

Abilities

  • Accurately type 35 wpm with a 93% accuracy rating;
  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)

Important Requirements

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

  • COVID Vaccination is strongly recommended for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
  • This position is based in Nairobi, Kenya
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational and criminal check is required before the start of employment.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic

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