New Job Opening at Compassion International

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Principal Product Manager for Disaster Response

PLEASE NOTE: The hiring range applies to US-based employment and may be higher in certain US geographic locations. Local salary structures will apply for candidates in other countries.

As the Principal Product Manager for Disaster Response, you will play a critical leadership role in establishing and delivering proactive and standardized product management for Compassion’s Disaster/Crisis Response global product. This will include being the lead and point person for the Global Partner Alliance (GPA), supporting them with the resources, tools, and critical information to help them serve their supporter neighbours during any/all disasters and major crises.

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Reporting to the Director of Product Management for Targeted Response, you will serve as a leader among Global Marketing & Brand Experience’s (GMBX) global product group, owning and driving a combination of product management (assessing performance and making recommendations to improve it), product development (leading product development initiatives) and product marketing (enabling local teams with strategies/frameworks/tools to market products) for the ministry’s Disaster/Crisis Response global product.

Working closely with Disaster Resilience teams in Global Program, Risk, Legal, Finance, national office teams, and other functions, you will lead cross-functional efforts to coordinate and implement response strategies (e.g., fundraising, creative, servicing, communication, experience, etc.) in a dynamic environment where no two disasters/crises are the same.

PLEASE NOTE: This position is remote and can be based in the US or in one of Compassion’s countries. The application and resume/CV must be submitted in English.

In your first year, you will:

  • Define and set the Disaster/Crisis Response global product vision and strategy, identify its value proposition relative to neighbour/ministry needs, and set out clear success criteria and measures 
  • Build and finalize a Disaster/Crisis Response MVP (minimal viable product) to form a clear way of working (i.e. roles, process, systems, implementation protocols, etc.)
  • Establish effective relationships with colleagues/stakeholders across the global ministry to understand and champion the needs of Disaster/Crisis response neighbours (supporters, participants, global workforce, and others) end-to-end
  • Run point on any/all Disaster/Crisis individual responses
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What else will you do? 

  • Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintain a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer. 
  • Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritize child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur. 
  • Uphold and engage in Compassion’s core Cultural Behaviors.
  • Lead product management effort for a complex, large-scale product to deliver customer expectations and organizational objectives. This includes driving the development and management of product strategy, product definition and messaging, product KPIs, operational service metrics, shared commitments and pricing strategy across a large scale, global product initiative. 
  • Serve as a subject matter expert among product development senior professionals and leaders to continuously increase relevancy and value for a complex, large-scale product.
  • Direct the development and implementation of a complex product initiative including large-scale improvements of the current product, development of product enhancements, and marketing of changes to program. 
  • Drive the enablement of customer-facing teams to successfully market the Disaster/Crisis product. This includes marketing strategy development, creation of marketing resources and tool kits to guide both on-going product marketing as well as the launch of product improvements and new product initiatives. Lead the sharing of product marketing insights across customer-facing teams. Derive best practices from various benchmarks and insights and propagates practices throughout the organization. 
  • Lead cross-functional project teams across product development, fundraising solutions, supporter experience, and operations, to cultivate idea creation and exploration to solve organizational product and market challenges.
  • Engage and consult as a subject matter expert among stakeholders and leaders to guide product management, development and marketing efforts, including Supporter-facing teams, Global Program, Finance, IT, and Supporter Operations
  • Frequently coach, provide expertise, and may oversee the work of other professionals and support staff in the department or division. 

What do you bring?

  • 10 years of relevant experience working in this or a related field
  • Prior experience with non-profit disaster/crisis marketing response, leading and inspiring cross-functional collaboration, relationship building, influence, and negotiation in a complex global environment
  • Familiarity with globally recognized disaster, humanitarian, and accountability standards, governance models, and disaster/crisis risk mitigation
  • Demonstrated ability to interpret internal/external organizational challenges and recommend practices to improve programs, processes, or services
  • Degrees, licenses, or certifications from a nationally or internationally recognized organization/school in a related field (Emergency Management, Disaster Leadership, etc.) is a plus.
  • Must be fluent in speaking and writing in English.

Payroll Accountant I

This entry-level professional specialist supports the payroll function through conducting state and local registrations, creating and streamlining processes, reviewing and spot-checking payroll preparation, developing and administering processes, coding for benefit payments, and reporting accurately to all required tax entities. Specifically, this specialist protects Compassion’s financial integrity by ensuring tax registrations in various agencies as well as full compliance with regulatory issues such as local taxes and unemployment insurance requirements. At this level the incumbent may still be learning and assisting with projects for his or her assigned location and generally works under the guidance of her or his supervisor or a more experienced specialist or as a team member on larger projects.

 Responsibilities

  • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
  • Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  • The incumbent helps ensure that Compassion is registered and complying with all payroll related issues in each location. This requires the incumbent to complete significant, detailed research regarding taxes, tax rates changes, regulations, and other payroll items within all locations with Compassion staff.
  • The incumbent participates in Workday updates with local municipal registration details such as, income tax, and other items required for payroll compliance in the jurisdiction. This often requires communicating with Systems, Finance, and Legal staff to ensure technology and processes are coordinated with legal requirements and best practices.
  • Participates in audits of payroll accounts during each cycle. Monitors new hires, terminations, changes in pay, local tax requirements and records ensuring accuracy and proper submition. Ensures accuracy and proper adjustment as required. Helps with the setup and configuration of additional countries. Ensures all needed files, payments, and documentation are distributed to needed external agencies and internal departments.
  • Helps ensure systems are in place to maintain accurate records of payroll transactions in compliance with applicable laws and best practices. Process payroll tax withholding preparation, reconciliation, and payment. Assists employees with payroll related questions.
  • Evaluates payroll and timekeeping processes, makes changes based on the findings and ensures appropriate procedures and documentation are updated. Also implements changes in employment policies to accommodate unusual circumstances and changing organizational needs. Enforces relevant corporate finance policies and procedures and employee handbook policies.
  • Collaborates with Finance and Benefits team to ensure process, policies, and cost charges satisfy business requirements and are accounted for efficiently.
  • Audits and conducts reconciliations each payroll cycle. Oversees the correction of issues including instructing support staff, coordinating with Finance, Benefits, Systems teams. Modifies charge codes, processes, and automated system as necessary to maintain accurate and efficient payroll processing and interactions with other systems.

 Skills

  • Requires conceptual knowledge of theories, practices and procedures within a job discipline
  • Applies general knowledge  developed through education or past experience
  • Accountable for own contributions
  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
  • Exchanges straightforward information, asks questions and checks for understanding

QUALIFICATIONS

Culture

  • Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.

Education

  • Bachelor’s Degree
  • Finance, Accounting, or related field

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