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Automotive Engineering jobs, Mechanical Engineering jobs, Actuarial Science jobs,

Motor Claims Senior Officer

Duties and Responsibilities:

  • Timely registration of motor claims and acknowledgment
  • Make an appropriate reserve amount in the system for each claim
  • Follow up on the claim documentation from insured/intermediaries.
  • Appoint external assessors and follow up on the report
  • Advice and seek approval on technical matters as regards motor claims.
  • Receive and act on instructions revived from the head of the department and the executive.
  • Supervise motor claims staff
  • Ensure claims procedures and policies are followed
  • Receive and allocate mails.
  • Allocate work to service providers and monitor service providers’ performance
  • Correspondences with clients, advocates, garages, spare part dealers, third parties, and any other party as regards motor claims.
  • Revise reserves
  • Recommend and approve payments
  • Attend to clients and resolve complaints
  • Appoint investigators where necessary
  • Liaise with underwriting department to minimize losses
  • Coordinate supply of spares. Resolve recurring problems as regards the supply of spare parts.

Job Holder Specifications

Knowledge, Skills, and Abilities

  • Good interpersonal and supervisory skills
  • Good analytical and negotiation skills
  • Knowledge in insurance products and services
  • Comprehensive knowledge in claims management/handling
  • Excellent analytical, communication, and customer handling skills

Credentials and Experience

  • Degree in Automotive or Mechanical Engineering or Actuarial Science
  • ASCII Holder
  • Over 5 years experience in the claims department at the supervisory level

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