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Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

  • Receive, reconcile, sort, file, describe, box and place KYC and POCAMLA related records forwarded from branches monthly
  • Scan, index, and upload support documents into DMS system
  • Oversee and/or process records from/at business units
  • Closely monitor filing activities by members of branches and head office departments
  • Supervise the actual records transfer / relocation of records from business units to Archival repositories
  • Arrange received records on the shelves in line with approved arrangement and description procedures
  • Prepare finding aids to assist in location and retrieval of records
  • Undertake the retrieval of all records requested by business units within the stipulated SLAs
  • Physical separation of obsolete records from active records for disposal.

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Qualifications

  • Degree in Information Sciences or related field
  • Advances Archival Studies
  • Electronic Document Management Systems Certification

Desired Skills

  • Excellent computer skills
  • Records classification, arrangement, and description
  • Records Appraisal
  • Records digitization
  • Preparation of archival finding aids
  • Excellent organizational skills

Employee Relations & Wellness Manager

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

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Job Responsibilities

  • Supporting the development and interpretation of policies consistent with employment legislation and Labour Laws.
  • Analyze data and use to create insightful reports identifying process improvement opportunities and track key performance indicators of the department
  • Dealing with employee matters, such as conduct at work matters, disciplinary cases, grievances, and appeals
  • Supporting the organization through the change management activities in organizational re-alignments e.g., structures and key change initiatives
  • Ensuring engagement is maintained and managers act in a way that involves their staff Managing the relationship between the organization and unions or employee bodies
  • Dealing with disputes appropriately (for example, mediation or tribunal cases) Supporting to ensure that managers are upskilled to deal with people in a fair and effective manner
  • Overseeing all People practices to ensure they are legally compliant and espouse the company values and culture.
  • Attends forums and meetings, as employee-management liaison, to facilitate communication between parties.
  • Supporting the regular update of the HR Manual and alignment to the employment Act and Labour Laws Recording performance and disciplinary issues working with HRBPs and Line Managers.
  • Participating in disciplinary hearings as part of the disciplinary panel and document the proceedings
  • Consult and advise management to ensure compliance with legal and administrative requirements of the disciplinary process.

Qualifications

  • Bachelor’s Degree preferably in the fields of either social sciences, business or law
  • At least 6 years’ experience in HR, 3 of which should have been in a management capacity in a similar sized organization.
  • Proven track record of consistently supporting the achievement of an organization’s people strategy, with a market reputation of being a trusted advisor on matters pertaining to HR.
  • Sound knowledgeable in Labor & Employment laws as well as HR regulatory guidelines.
  • Professional qualifications in HRM
  •  In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
  • Sound working knowledge and understanding of all labour regulations and practices

Employee Experience & Culture

  • Manage the planning and execution of employee-centered events in conjunction with the leadership teams, staff and in consultation with the other HR teams
  • Support in developing and engaging communication with employees on staff welfare, employee engagement initiatives and creating awareness on topical issues, policies on employee relations
  • Support departments in the set-up of offsite retreats/activities that increase employee engagement and/or productivity including team building
  • Collate the information from exit interviews for employees and provide feedback regarding trends revealed in exit interviews and proposed interventions. Any other duties that may be assigned from time to time

Wellness

  • Support the Head of ER in implementing an Employee Relations and Wellness strategy to drive a uniform and overall great employee experience.

General Manager- Learning & Talent Development

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

  • To translate the Equity Group Business Strategies into the Group Learning & Development Strategy, Policy, Processes, Systems and Programs for sustainable business growth.
  • Leading the Learning and Development Team to build the Equity Group as Learning Organization

Job Responsibilities

  • Build talent pipelines for current and future job openings.
  • Mange our external partnerships with universities, ELPs, Job boards and recruitment firms.
  • Implement online and offline employer branding
  • Prepare and review annual recruitment plans taking into account business growth plans.
  • Implement processes that oversee all stages of candidate experience ranging from application to onboarding including communication.
  • Enhance productivity through effective design and implementation of identified Talent programs.
  • Develop creative and innovative talent acquisition strategies – this includes appropriate marketing, planning and building a diverse talent pipeline.
  • Build a positive candidate experience, managing candidate’s expectations and maintaining relationships for those candidates who are not selected at present against a particular skill set, for future prospects.
  • Oversee the process of strategic workforce planning – examine workforce plans, understands the labour markets segments, skills, competencies and experience necessary that aligns to the business needs.
  • Continuous tracking and use of key metrics to drive continuous improvement and to make better decisions, to ultimately improve the quality of Talent Acquisition & Training function.
  • Work with talent partners & business leaders to identify talent gaps, the existing talent capabilities and future requirements and develop an overarching Talent Acquisition, Talent Development and Mobility philosophy.
  • Facilitate effective implementation of the Performance Management system – in conjunction with Talent Partners, deploy the end-to-end Performance management system including the appropriate plans for the various talent classifications within budget/timeframe.
  • Ensure whole PM process is managed in the PM system and the link between pay and performance is maintained.
  • Responsible for maintaining an up to date job evaluation and maintenance of organisation structures that reflects business reality.

Qualifications

  • A Bachelor’s Degree in Human Resources, Social Sciences, or Industrial Psychology from a recognized university. 
  • A post graduate qualification in business management, HR or industrial psychology will be an added advantage.
  • Relevant professional qualification, e.g., IHRM; CHRP, or reputable global qualification

Senior Manager – HR Operation

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

The Senior Manager, HR Operations will be working in partnership with internal HR stakeholders, senior managers and other units on all aspects of internal and external recruitment, and the internal mobility aspects of employees. They will act as a subject matter expert for the recruitment cycle , onboarding processes, internal movements, exit process and other key aspects of the employee life cycle;   by designing, implementing, and optimizing processes and programs for optimal and efficient service delivery by the department.

  • Manage people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full team member lifecycle from hire to retire.
  • Efficiently scale our HR Operations team and processes leveraging self-service, automation, and technology.
  • Collaborate with HR Business Partners, Payroll, Benefits, and Compensation on various adhoc projects.
  • Lead and direct the day-to-day activities of the HR Operations team. Ensure that all tasks are completed in a timely and accurate manner with an understanding of where the data comes from and how it flows through systems and processes.
  • Partner with payroll on pay related transactions including salary changes  and any allowances that require to be paid
  • Ensure HRIS data integrity by creating and overseeing appropriate audits. Review auditing processes to ensure that errors are caught quickly, and effective solutions are put in place. Partner across the organization to ensure collaborative solutions.
  • Ensure that processes are documented and adhered to organizationally; providing timely feedback to all stakeholders to ensure consistency and accountability.
  • Own and understand applicable controls and partner with internal audit to document, review, update and audit defined controls and ensure compliance. Partner with internal/ external auditors to provide responses to support requests.
  • Contribute to the development of training programs for HR operations.
  • Function as content owner and subject matter expert for HR Operations ensuring we have robust self-service content for managers and team members. Maintain knowledge of current, local employment laws, best practices relative to HR Operations.
  • Coordinate with HR Business partners / hiring managers to identify levels of staffing needs
  • Plan interview and execute selection procedures, including screening calls, assessments and in-person interviews
  • Design the roles and interview questions that reflect each position’s requirements
  • Applying expertise and knowledge in sourcing candidates via a variety of direct sourcing methods including advertising, LinkedIn, social media and headhunting. Providing recommendations to the HR Business partners/hiring manager on the best methods to use for this
  • Active involvement in shaping the candidate journey from screening and interviewing through to providing feedback and negotiating offers of employment.
  • To reduce agency recruitment spending by using direct sourcing methods to source candidates.
  • To maintain excellent working relationships with hiring leaders, employees and candidates
  • To lead the administrative delivery and governance aspects of the Talent acquisition procedures which include;
    • Ensuring standard templates for letters (offer, transfer, exits, promotions, confirmation, introduction letters, etc.) are up to date and meet regulatory requirements.
    • Ensure the screening aspects are carried out with diligence and within time frames required
    • Ensure proper records are in file and handed to the records management and payroll teams within required timelines /SLA
  • Champion the HR query management and Excellent Service agenda (Query portal and email /phone management)
  • Ability to run Risk Self-assessment checks on the different process and extract insights for management review
  • Generate relevant regular reports related to the work in the unit Lead a team of Talent Acquisition Operations officers to deliver excellent service

Qualifications

  • Bachelor’s Degree preferably in the fields of HR, Business Administration
  • CHRP is desired
  • Member of IHRM and/or a similar renowned HR professional body is an added advantage.
  • Exposure to   HR systems, Processes, HR policy & Procedures, Operational Risk)
  • Proven work experience as a Talent Acquisition Specialist or similar role
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Excellent verbal and written communication skills, with different levels of stakeholders
  • A keen understanding of the differences between various roles within organizations
  • Attention to detail
  • Adept at the use of Microsoft Office365 tools and similar applications to create efficient work
  • Highly conscious of the need for confidentiality and ability to discern the need for discretion in situations
  • Ability to develop clear and fair company policies
  • Good knowledge of labor laws and demonstrated ability to apply these to the employee lifecycle activities

SKILLS & ABILITIES

  • Prior experience & demonstrated ability in project & program implementation & team coordination in HR programs
  • Strong organisational and planning skills
  • Strong communications skills with experience and strong competence in analysis & report writing.
  • Demonstrates ability to set clear objectives prioritise, oversee multiple tasks & work well across teams.
  • Creative, open-minded, flexible, self-learner.
  • Demonstrate strategic thinking with a practical and agile mind set
  • Results driven

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