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Bancassurance Direct Sales Representative

The Position:

Established in 2010 KCB Bancassurance Intermediary Limited is a fully-owned subsidiary of the KCB Group Limited and operates as an insurance intermediary for all classes of insurance business, Claims advisers and Risk management consultants with the sales of these insurances done across all branches by KCBBI sales teams support. Reporting to the Branch Manager, the Sales representative will be responsible for insurance business growth and development to generate revenues to support the Bancassurance growth strategy. This is a one-year renewable performance-based Contract.

Key Responsibilities:

• Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
• Work closely with the branch management team to ensure the branch meets the set targets on insurance business.
• Provide advisory services to credit department/ branch on relevant insurance policies for businesses/ clients accessing credit facilities from the branch.
• Work closely with Branch Manager and Credit team and design strategies to leverage the existing clientele and expand the wallet share by selling insurance products hence deepening relationships and driving revenue growth.
• Identify and leverage potential business opportunities and marketing initiatives at the branch/region and seek necessary support from the Regional or Marketing Heads to actualize these into revenues.
• Ensuring premium is collected as per the laid down procedures on all claims being reported to the claims department.
• Provide technical guidance and claims management support to clients and Branches.
• Ensure timely submission of claim documents and other requisite documents to Claims department.
• Ensure clients whose claims are being processed are kept abreast on progress of their claims.
• Participate in regional meetings and offer valuable ideas contributing towards the growth of business.

Job Requirements:

• A degree from a recognized university.
• Must have a minimum Mean grade of C+ in K.C.S.E with a C+ in Mathematics and English
• Good planning and organization skills with the ability to deliver effectively under strict deadlines.
• Excellent communication, presentation and customer service skills.
• Excellent data management skills and proficiency in the use of MS Office software applications
• Accuracy and attention to detail.
• Co-operative, assertive and able to work independently and offer effective solutions.
• Ability to develop working relationships with a wide range of internal and external partners.
• Good knowledge of general insurance products and working knowledge of life insurance.
• Responsible, reliable, has leadership skills and business acumen to spot opportunities readily.
• A creative, proactive, passionate and innovative individual with a passion for excellent results.
• Results oriented and self-driven with a proven performance track record.

To be considered, your application must have:

• A copy of your ID.
• Degree certificate.
• KCSE certificate.
• Birth certificate (of self).
• Good Conduct (less than 5 months old).
• CRB Clearance Certificate.

The above positions are demanding roles and the Bank will provide a competitive package for the right candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log into our Recruitment Portal and submit your application.

To be considered your application must be received by Friday, 26 November 2021.

CORPORATE SALES DEALER

The Position:

Reporting to the Head of Treasury Sales, the role holder will generate Treasury income from Corporate clients, increase portfolio size in the various Corporate sectors and retains sales.

Key Responsibilities:

• Drive Treasury revenue through working closely with the Corporate, Institutional &Investment Banking Division to coordinate Foreign Exchange Solutions.
• To actively market defined products offering i.e., Spot FX, Forwards and Swaps to Corporate and Institutional clients.
• Drive Segmented Sales & provide custom made solutions to specific clients &sectors.
• Virtual and physical customer calls to drive sales.
• Organize and plan both prospective client calls to manage relationships.
• Manage and ensure booking of forex transactions through the Bank’s core banking system / K plus.
• Advise staff on matters pertaining to FX Operations & best practice
• Monitor trends and actively identify potential areas of revenue growth.
• Relay any important information/news to relevant parties promptly to manage risk and maximize gains.
• Ensure compliance to internal and statutory requirements.

Daily Responsibilities:

• Drive and monitor performance of sectors under management.
• Direct sales and marketing through telephone calls with existing clients and new prospects.
• Manage existing clients’ expectations in regard to foreign exchange and other related services
• Make physical visits to both existing and prospective customers
• Manage and input entries as a result of foreign exchange transactions

Job Requirements:

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in preferably a Business field from an Institution recognized by Commission of University Education.
• Possession of ACI Dealing certification
• Master’s Degree in Business related field will be an added advantage.
• At least Five (5) years’ experience in busy Dealing room with below responsibilities:

1. Treasury Sales and Relationship Management
2. Risk management solutions – Forwards and Swaps.

• Experience in using FX trading platforms (Reuters & Bloomberg).
• Commercial awareness with thorough understanding of local and global market regulations applicable to foreign exchange.
• Good understanding of various limits that apply to FX Trading and knowledge of risk management and its application to financial markets.
• Thorough Knowledge of the end-to-end processes of Treasury products and services
• Should have excellent high quality interpersonal, communication and negotiation skills with the ability to network and strong business relations.
• Should be innovative in identifying developing and harnessing new and existing opportunities to maximize business revenue.
• Analytical skills and excellent flair for numbers.

The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.

To be considered your application must be received by Monday, 29^th November 2021

Qualified candidates with disability are encouraged to apply.

Only shortlisted candidates will be contacted

NB: In the event that you are invited to interview for any position, we will require that you provide us with the following documents:

• National I.D.
• KRA Pin Card
• Birth Certificate of self
• Passport Photo (White Background)
• NSSF Card
• NHIF Card
• Police Clearance Certificate (less than 5 Months old)
• Academic and Professional certificates, including official transcripts
• Certificates of Service from previous employers as applicable

SME & RETAIL SALES DEALER

The Position:

Reporting to the Head of Treasury Sales, the role holder will generate foreign exchange revenue from SME and Retail customer base through negotiation of exchange rates, acquiring and managing new client relationships as well as providing Treasury solutions for the existing clientele.

Key Responsibilities:

• Implement best practice to maximize bank profitability through digital innovation and leveraging on existing bank technology platforms.
• Operational efficiency and management of Forex Cash through importation and repatriation.
• Building SME & Retail value through New Business Partnerships.
• Capacity building and commercial awareness across branch network.
• Proactively win new Client and International money transfer services from competition.
• Create leading value propositions for SME & Retail clients to increase Treasury capabilities for MSMEs.
• Managing and coordinate excellence in performance within the SME & Retail sales department.
• Weekly update of current trends in the foreign currency markets to the Branch network.

Daily Responsibilities:

• Forex Sales and profit generation.
• Client relationship management and customer sales calls.
• Ensure transactions are appropriately processed and complete.
• Monitoring and reconciliation of SME and Retail Profit targets.
• Business Support to the retail network with regards to Treasury.

Job Requirements:

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in preferably a Business field from an Institution recognized by Commission of University Education.
• Possession of ACI Dealing certification
• Master’s Degree in Business related field will be an added advantage.
• At least Five (5) years’ experience with below responsibilities:

1. Treasury Sales and Relationship Management
2. Risk management solutions – Forwards and Swaps.

• Experience in using FX trading platforms (Reuters & Bloomberg).
• Commercial awareness with thorough understanding of local and global market regulations applicable to foreign exchange.
• Good understanding of various limits that apply to FX Trading and knowledge of risk management and its application to financial markets.
• Thorough Knowledge of the end-to-end processes of Treasury products and services
• Should have excellent high quality interpersonal, communication and negotiation skills with the ability to network and strong business relations.
• Should be innovative in identifying developing and harnessing new and existing opportunities to maximize business revenue.
• Analytical skills and excellent flair for numbers.

The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.

To be considered your application must be received by Monday, 29^th November 2021

Qualified candidates with disability are encouraged to apply.

Only shortlisted candidates will be contacted

NB: In the event that you are invited to interview for any position, we will require that you provide us with the following documents:

• National I.D.
• KRA Pin Card
• Birth Certificate of self
• Passport Photo (White Background)
• NSSF Card
• NHIF Card
• Police Clearance Certificate (less than 5 Months old)
• Academic and Professional certificates, including official transcripts
• Certificates of Service from previous employers as applicable

Information Security Specialist (Email & Cloud)

The Position:

The Bank’s Group Information Security Department is charged with the responsibility of protecting and safeguarding KCB Group’s information assets.

The Information Security Specialist (Email and Cloud) is responsible for maintaining the integrity and confidentiality of the organization’s data while in use, in motion and in situ, through preventing, detecting, and resolving security threats to KCB Group email, collaboration, and cloud infrastructures. The holder is also responsible for the deployment, testing and maintenance of security solutions for email, collaboration, and cloud infrastructure.

Key Responsibilities:

• Administer, optimize, and support the Bank’s email security solutions, perimeter email security, collaboration security, and cloud-based security solutions in compliance with the Bank’s policies and standards.
• Collaborate with the Cybersecurity Intelligence and Security Operations Centre (CiSOC) in the continuous monitoring and defence of the Bank’s email, collaboration, and cloud infrastructure for cybersecurity threat indicators, assist to detect, report, and respond to email, collaboration, and cloud security violations/incidents.
• Appropriately and practically defend the Bank’s cloud deployments, email, and collaboration infrastructure, in accordance with established policies, procedures, guidelines and practices.
• Develop Email, Collaboration, and Cloud Security Policies and Minimum Configuration Baseline Standards in line with industry best practices and technologies commensurate with risk and regulatory requirements and implementing the same cost effectively.
• Define, create, and deliver compliance reports and relevant metrics in Email, Collaboration, and Cloud security to senior management, utilizing automation where deemed fit.
• Provide technical email and cloud security related support to projects from inception through to successful implementation in a bid to ensure that email security and overall cloud security is built in from project inception.
• Drive the adoption of cloud security solutions, working collaboratively with other Information Security specialists and teams to identify, implement and monitor such security solutions.
• Conduct continuous audit of email and cloud infrastructure security configuration of all email and cloud infrastructure, including but not limited to Exchange, Email Security Gateways, Azure cloud, and Office 365 tools to provide optimum security, performance, and availability.
• Provide input into Information Security risk and control self-assessments by leveraging specialized knowledge in email, collaboration, and cloud security.
• Research on and provide technical email, collaboration, and cloud security expertise in the Group Information Security department.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in IT/ Computer Science/ Telecommunications/ Engineering (Electrical or Electronic) or related field.
• Professional Qualifications in CISSP/ CCSP/ Microsoft Security Certification/ Azure Security Engineer/ Microsoft 365 Certified Security Administrator.

• A minimum of 5 years’ experience in Information Technology; with at least 3 years’ experience in Information Security. 
• 2 years’ experience in Email and Cloud Security Administration (Secure Email Gateway, Azure Security, Office 365 Security.
• 2 years’ experience in System/ Database/ Network Administration.
• Experience in Banking Operations is desired.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 26^th November 2021.

Project Governance Analyst

The Position: 

Reporting to the Senior Manager Delivery Governance; the role holder will be responsible for planning, executing, and finalizing projects according to strict deadlines, within budget and in adherence to delivery framework. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Project Governance Analyst will also define the project’s objectives and oversee quality control throughout its life cycle.

Key Responsibilities:

• Develop full-scale project plans and estimate the resources and participants needed to achieve project goals.
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
• Determine the frequency and content of status reports regarding project milestones, deliverable, dependencies, risks and issues from the project and program team, analyze results and troubleshoot problem areas.
• Manage the day-to-day project activities and resources, chairs/coordinates the project management team meetings. Manage project execution to ensure adherence to budget, schedule, and scope.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, realignment of schedules and expectations as needed.
• Establishes and implements project communication plans for independent projects, develop and deliver progress reports while maintaining an up-to-date projects status updates – publish periodic project updates [at all stages]
• Schedule and facilitate meetings related to Technology projects.
• Develop and manage annual budgets for Technology projects.
• Monitor or track project milestones and deliverables while monitoring the performance on activities of project team members.
• Perform risk assessments and develop response strategies.
• Submit project deliverables, ensuring adherence to quality standards.

The Person:

For the above position, the successful applicant should meet the following criteria:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
• ITIL Foundation/ PRINCE II (Practitioner) / Agile PM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM).
• Have a minimum of 4 years’ experience in Technology with at least 2 years in Project Management.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 26^th November 2021.

Application Support Engineer

The Position:

The role holder will ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, problem-solving skills, and innovation to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the entire KCB Group.

Key Responsibilities:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process.
• Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

The Person:

For the above position, the successful applicant should have the following:

• University degree from a recognized institution in an IT or related field.
• Professional qualifications such as MCSE/ MCITP/ LINUX/ UNIX is required.
• At least 3 years Technology experience with hands on experience in:

1. Computing platforms, operating systems and databases.
2. Application software installation and support.
3. Quality assurance in relation to large & complex computer systems, applications & databases.

• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
• Exceptional communication, presentation, and customer relationship skills.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 26^th November 2021.

Change Evaluation Analyst

The Position:

Relationship Management’ Department primarily role is to serve as the linkage between the Technology Division and the rest of the Bank. The Department role is to foster communication and collaboration between Technology and other teams and serves as the lead role in enabling the Bank to achieve their objectives through the effective use of Technology.

The purpose of this role is responsible for bridging the gap between Technology and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to stakeholders. They must articulate business ideas but also balance them against what is technologically feasible and financially and functionally reasonable.

Key Responsibilities:

• Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
• Provide support to manage and guide businesses in improving processes, products, services, and software through data analysis.
• Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Define prioritizing requirements and get feedback and approval on requirements i.e. What do the systems need to do, how do they do it, who do we need to get input from, and how do we get everyone to agree on what we need to do before we go and do it?
• Support the demand manager to provide ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
• Monitor IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant stakeholders.
• Provide support to the stakeholders to entrench Agile Change management process and monitoring the performance of change against expected benefits.
• Create awareness and continuous educate on the change management processes, policies, guidelines, and stakeholder roles in the process.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Computer Science/ Business Technology/ Statistics or related field from a recognized university.
• Certification in both ITIL Foundation and PRINCE2 or PMP.
• 3 years technology experience with at least 3 years’ experience in:

1. At least two IT disciplines such as (Project Management, Service Management, Agile Software Delivery, IT Governance, and IT Support in a multitier environment).
2. Leading formal Change Management framework.

• Experience in Data Analysis & Management Reporting.
• Exposure to multiple, diverse technologies and processing environments

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 26^th November 2021.

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