New Job Vacancies at Standard Chartered Bank Kenya

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HR Jobs, Sales, Product Sales, Managerial Jobs,

Human Resources Business Advisor, East Africa – (2100033238)

Unposting Date: 10/Jan/2022, 12:59:00 AM

The Role Responsibilities
The role holder will provide value-adding support to East Africa HRBPs, focusing on execution of the People Plan for East Africa.

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Strategy

Support the East Africa HRBPs to deliver the People Plan for countries across East Africa
Review operating models to align these with the overall business strategy, using all available data to assess effectiveness, proactively identifying and securing resolution to points of misalignment
Execute key HR projects and initiatives aligned to the strategic priorities of countries across East Africa, as per the project plan
Business

Coordinate ad hoc projects and deliverables related to the People Plan, interacting with Business Leaders / People Leaders for implementation of agreed actions
Track delivery of people objectives against the relevant business/function scorecard
Drive global performance and measurement requirements to support business deliverables
Processes

Support key HR processes such as P3, Talent Forums, OD reviews and restructuring activities
Prepare and analyse HR dashboards to proactively highlight and mitigate areas of concern as well as identify focus areas such as attrition, headcount and productivity
Ensure timely and periodic submission of people-related MI along with insights, to key forums
People and Talent

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Collate and prepare data and insights that enable HRBPs to facilitate meaningful discussions at Talent Reviews with East Africa MTs
Plan and manage the annual HR calendar of events (e.g. P3, 9-box, succession planning, key HR projects) for East Africa Countries
Risk Management

Support HRBPs in coordinating major thematic risk & control responses within East Africa as part of the global process
Governance

Embed the Group’s values and code of conduct as it relates to the role remit to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture of East Africa.
Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders

Country HRBPs
Country Heads of HR
HR Specialist Delivery & Operations colleagues
COEs
Other Responsibilities

Embed Here for good and the Group’s brand and values within the role’s remit
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Technical Competencies:
Human Resources Consulting
Influencing Through Expertise
Business Intelligence
Talent Management
Planning: Tactical, Strategic
Effective Communications
Performance Management
Organizational Change Management
HR Legal and Regulatory Environment
Employee Relations
Human Resources Policies, Strategies and Environment
Talent Analytics

Trade Product Sales Manager – (2100032680)

Unposting Date: 22/Dec/2021, 2:59:00 AM

The Role ResponsibilitiesStrategy Manage and delivery the BB end-to-end product objectives within the country  for Trade in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Country BB Head/Head of Trade 

Business

Financial Performance and profitability

  • Directly responsible for the Trade product P&L within the country. Have clear responsibility over pricing for  products and management of assets, contingents, and for the allocation of RWA (trade)
  • Work with the Country Head of Trade/TB Head in the management of the country ALCOs in alignment, monitoring market changes and pricing strategies.
  • Directly responsible for driving investment business cases and the business operating model for the product line
  • Determine standard product pricing and monitor collection of fees and NII for the product line. 
  • Develop jointly with the Sales team a local strategy to meet country objectives, in line with the overall Transaction Banking strategy
  • Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
  • Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow

Processes

Product Management and Development

  • Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Head of Business Banking.
  • Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
  • Sponsor launches of product enhancements, new products, as required for Trade. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
  • Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.   
  • Act as the main conduit for championing to Central Product for the product line and Client Access all investment cases (BRD or PAR or its equivalent) for product development or enhancements and for local regulatory requirements.

Commercialization

  • Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for the launch
  • Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of Trade,
  • Provide ongoing support and training to TB, CIB, CB, RB, FM, Risk and ITO staff to provide assistance to facilitate the closure of large or complex deals.
  • Maintain high level client interaction.  Approximately 20% of your time should be spent on client-related activities focused on strategic topics that help understand client needs and ensure an appropriate set of solutions delivered.

People and Talent

Leadership

  • Be a lead market advocate for BB for the product line in the regional markets participating and representing the Bank in industry bodies and market forums.  Build strong relationships with key regulators governing product line.

Risk Management

Risk

  • Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade products within the region.
  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Governance

  • Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BB CMF/BRF/CEF
  • Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in NPC roll out and execution in the region.

​​​​​​Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead BB to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

  • BB Sales
  • TB Head
  • Product Segment Heads (Trade and Cash)
  • Implementation Head
  • Client Coverage Teams
  • Group/Regional/Central Product and DCDA/Client Access management
  • Trade Operations & Service Management
  • Operations Teams
  • Credit – CRC, Credit Risk
  • Finance – CFO, Business Finance
  • Legal and Compliance
  • Relevant Country Committees (e.g ALCO…)
  • Corporate Affairs, Brand & Marketing
  • Audit
  • CEO/CMT
  • HR

Our Ideal Candidate

  • Undergraduate Degree

Cash Product Sales Manager – (2100032681)

Unposting Date: 22/Dec/2021, 2:59:00 AM

The Role Responsibilities

The Cash Product Manager will have an instrumental role in ensuring that Cash activities are grounded in the Bank’s strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours. This role requires individuals who can drive effective execution aligned to the Transaction Banking agenda and priorities.

JOB PURPOSE – Manage and deliver the BB end-to-end product objectives within the country for Cash in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Cash.

Product Management is accountable for development of product strategy, its execution and commercialization, aligned to clear, simple and robust product universe governance and product risk lifecycle management.

  • Client Insight and market analysis: understand client needs and challenges to determine current and future opportunities
  • Product visions and strategy: define target market, articulate market share, revenue pool and product life cycle
  • Commercialisation of current and new products: develop customer-centric, go-to-market strategies and initiatives. Leverage other internal stakeholders for delivery
  • Manage Product as a business: optimize product value through revenue and cost levers
  • Innovation: drive agile product innovation, identify client co-creation opportunities
  • Build the brand: position product and develop compelling market proposition

Strategy

Analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence.

Within the market, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders. The Product Vision and Strategy will: Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required;

Set out the managed process for decommissioning of products;

Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration between various teams – namely, risk, legal, compliance, technology as well as managing the dependencies across the various phases of the product development.

Financial Management – Product P/L Management

  • Delivers new revenue streams with meaningful returns over the long term, through product
  • enhancement and innovation, whilst uplifting current revenue streams through process
  • efficiencies and digitization.
  • Manages both cost and investment of product build, from reduction of unit cost of product to optimization of launch/go-to-market cost for products.
  • Co-ordinate with Operations, Technology and other function partners with the aim of
  • translating process optimization to bottom line cost control with a high degree of reliability.
  • Deliver budget, through active management of:
  • Revenue (existing and new revenue streams
  • Penetration of the product: No. of clients using the products
  • Drive liabilities / OPAC gathering with view to increase contribution
  • Cost (operating cost for product)
  • Review and manage cost and efficiency of both allocated and direct cost
  • Returns (i.e. product profitability) [ROE]

Market Management & Commercialization

  • Identifies new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements
  • Develops a product commercialization plan which integrates product positioning with client value propositions all adapted to the industries and markets of our clients.
  • Works closely with Cash Head to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis.
  • Works closely with Cash Head to ensure product readiness and fit for purpose at the country/market level prior to product launch.
  • Actively mitigates identified business pain points, by evaluating pragmatic solutions that have wide applicability.
  • Conduct regular reviews of the product offerings to ensure a “fit for purpose” operating plan and product agenda.
  • Supports launch of product enhancements, new products, channels or new platforms.
  • Held directly accountable for commercialization of product capabilities including developing product launch, commercialization plans, targets and ensuring infrastructure requirements are resourced.
  • Delivers product brand and capabilities training workshops with client facing teams (TB Sales, GB RMs, CB RMs) to articulate the product positioning and client value proposition.
  • Customize relevant commercialization tool kits, product packs and related collateral to support and provide training for TB Sales, CCIB and GTO staff.
  • Provides business solutions for complex deals or RFPs to drive sales and solutions.
  • Meets and engages clients to understand their needs or to commercialize new capabilities.
  • Ensures replication of deals / unique solutions across industries.

Product Digital Journey & Efficiency

  • Delivers the product digitization agenda (product, process and platforms) with Transaction Banking Digital and Data team in conjunction with cluster/regional stakeholders.
  • Builds product value propositions with digital partners (3rd party platforms, consortiums and alliances).
  • Collaborates with the Data and Digital team, managing platform relationships with a focus on shaping future product roadmaps and commercial opportunities.
  • Owns commercialization of digital solutions and capabilities in country and across key markets.
  • Works closely with Digital and Data team to design and deliver training materials on our platforms as well as other digital capabilities for clients.

Processes & Implementation

  • Working with and through Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback and incorporates good practices in subsequent implementations.
  • Defines client service requirements, including the client proposition for new products and their capabilities for Operations and the PSS team.
  • Tracks clients’ product utilization with a view to achieve utilization targets
  • Drives and sustains a productive working rhythm to Client Management team process reviews on client issue logs and wider feedback themes, such that specific product adjustments and enhancements can be prioritised in the rolling schedule of product design and implementation.
  • Providing input and working with Implementation Manager to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigation of operational risk.

Risk Management

  • Builds deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle.
  • Takes the initiative regarding regulatory, reputational and ethical matters by providing proactive advice to sales and implementation teams.
  • Ensures adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations.
  • Ensure appropriate TB inputs are incorporated in BCA / Term sheet / Pre-Screening review/ Credit.
  • Working with Cash Head and Country TB Heads to effectively identify, escalate, mitigate and resolve risk and compliance matters in a timely manner.
  • Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Cash.
  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
  • Ensure timely renewal of country addendums (CAs) and proactively work with stakeholders to identify and quantify new and existing risks.

Governance

  • Accountable for all product risks within the product management discipline in your market(s)
  • Maintains timely renewal of Country Addendums.
  • Identifies and mitigates operational, credit, regulatory, legal, fraud and risks in their product suite.
  • Evaluates current processes via a business Conduct lens.
  • Defines pricing guidelines and processes for the product.
  • Understands compliance, AML and FCC risk and applies appropriate risk mitigation processes.

Regulatory & Business Conduct

  • Displays exemplary conduct and lives by the Group’s Values and Code of Conduct.
  • Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieves the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance issues.

Key Stakeholders

Internal

  • Country Head of Consumer Private and Business Banking
  • Head Business Banking
  • Local Managers, Operations, CSG, AML, Credit, Compliance
  • Local Business Heads (Financial Markets, ALM, etc)
  • Regional and Local Heads of Product, Channels, Marketing, Corporate Affairs, OL, HR,Finance

External

  • Customers
  • Auditors, Regulators

Our Ideal Candidate

  • University Degree.
  • Knowledge of Cash and Trade products, their features, applications, and potential. Improvements and to combine these with the ability to translate these into the local market.
  • Knowledge of the local market, customers, and competitors.
  • Ability to communicate at all levels of the organization, both internally & externally.
  • Strong interpersonal, communication, presentation, and organisational skills.
  • Comprehensive knowledge of banking operations.
  • Strong analytical skills.
  • Ability to work in a culturally diverse environment.
  • A high degree of judgment ability to handle business issues & relationships within defined policies and procedures.
  • Ability to structure and deliver solutions which meet customer needs.
  • Maximizing profit margins, while minimizing risk for the bank 

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