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Business Development & Underwriting Supervisor – Retail Health


  • Management of the Distribution Channels to ensure;
    • Increase in the number of the distribution channel partners
    • Attain product revenue targets
    • Ensure profitability of the relevant product at appropriate cost levels
  • Provide Training support for the distribution channel partners
  • Ensure effective internal controls, policies and procedures are in place
  • Determine acceptability of risks, monitor and review terms based on risk profile
  • Managing an efficient sales cycle (sales pipeline) and value-based service cycle through use of Product bundling to drive the business goals
  • Define markets for the Nairobi Retail Business distribution channels for the Retail products
  • Ensure that proper management of accurate, quality and timely business reports and use these to compile channel reports
  • Manage Workflow distribution, allocation and prioritizing
  • Staff administration – Supervise, training and mentor staff on technical matters
  • Review and approve underwriting policy documents, renewal notices and cancellation refunds
  • Coordinate issuance of renewal notices and follow up of clients to ensure retention
  • Monitor cash & carry policy to ensure that all premiums are paid upfront
  • Manage IPF business in liaison with the finance team
  • Monitor service standards to ensure high quality customer service is delivered
  • Manage & Attend Client, Intermediary and Branch meetings
  • Resolve client enquiries, ensure timely completion of investigations/resolution
  • Preparation of management Reports & CRM Adoption
  • Systems Enhancement-Continuously review the effectiveness of workflow systems and recommend enhancement
  • Quality Assurance- Perform regular quality checks and take appropriate corrective action
  • Maintain effective business relationships to ensure effective delivery of service


  • Entrepreneurial Spirit
  • Market Awareness
  • Ownership & Commitment
  • Customer Focus
  • Excellent communication & interpersonal skills.  
  • Time management & Negotiation skills
  • Business Planning & Implementation

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  • Technical Knowledge
  • At least 3 years’ experience


  • A business-related degree from recognized university
  • Professional insurance certificates/ diplomas/ advanced diploma

Customer Service Officer – Mombasa


  • Enforce underwriting controls
  • Ensure compliance with underwriting guidelines
  • Debiting of premiums and processing of policy documents within set timelines
  • Debiting and processing of renewal endorsements
  • Processing and checking of underwriting Documents
  • Issuing of Endorsements
  • Issuing of Motor Certificates
  • Issuing and signing of yellow cards
  • Review and dispatch of notices within set TAT
  • Ensure work is done within the set standards of service – Customer service charter
  • Do a detailed weekly mail reports on outstanding work.
  • Give quality customer service to all our clients.
  • Safe keeping yellow cards.
  • Daily scanning and indexing of mails
  • Issuance of valuation letters and follow up
  • Adherence to the credit control policy
  • Follow up renewals and reporting on status
  • Processing of client and Bank refunds
  • 100% Adherence to the authority matrix
  • Adherence to the underwriting guidelines and memos
  • Ensure registry is fully maintained in an orderly and is up to date
  • Ensure compliance of AML and PEP guidelines
  • Ensure cross sale and up sale opportunities are maximized.
  • Premium receipting of Mpesa, VISA and cheque payments and ensure cheques are banked on time -GI and Medical
  • Issuing customers with updated/ correct customer statements
  • Assisting clients with claims reporting (both GI & Health) and follow ups with Head office
  • Onboarding of retail medical clients and ensuring the customers receive medical cards
  • Perform any other duties as may be required by the management.


  • Basic Underwriting skills
  • Customer service skills
  • Good Communication Skills
  • Computer Literate
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  • Business Related Degree
  • Advanced Industry Qualifications/ C.O.P
  • 1 year’s experience preferably in the Insurance Industry

Branch Manager – Kisumu

Job Description

To manage the operations of the Branch and ensure that the set targets both in production and number of Direct Sales Force (DSF) and independent agents and direct clients are achieved.

  • Management of independent Intermediaries (Agents and Brokers)
  • Management of Direct Sales Force
  • Management of Direct Clients; Selects, interviews, recruits, trains to achieve annual set numbers and facilitates professional courses for all company DSF, terminates services as necessary while maintaining the regulatory standards throughout the year
  • Sets targets for each agent both for renewal and new business at the start of the business year, monitors performance monthly to ensure volume targets are met and communicates to Head of Retail & Branch Business
  • Recruitment, Motivation and Retention of productive intermediaries
  • Contributes actively in actualization of the company’s’ PR/Communication plan in Marketing and promotion of company products and identifies social responsibility activities in the region for consideration
  • Formulates long term and short-term strategic plan for the Branch in line with the   Company’s strategic goals and takes part in Company’s’ strategic planning session
  • Ensure compliance with the company policies and procedures on underwriting especially credit policy and documentation.
  • Ensure that intermediaries comply to all regulatory requirements before starting to transact business
  • Develops a rewards program to motivate the Direct Sales Force achieve projected sales.
  • Supervises, counsels, motivates, and sets objectives for the Branch Customer Service Officer and Sales Agents and carries out appraisals as per company plan in order to achieve the branch Objectives/targets
  • Oversees branch administrative function and maintains all company assets in the branch including safe custody of Motor vehicle certificates, cash/cheques and agents’ personnel files
  • Oversees the underwriting of all the business introduced through the branch to ensure that the underwriting guidelines/procedures are followed  within the authority guidelines, chairs renewal meeting on a weekly basis and ensures quotations are presented within 12 hours and 48 hours for those with consultations
  • Implements the company credit policy through collecting premium and oversees compliance to company (QOP) procedures ensuring adherence with regulatory requirements for all functions
  • Claims liaison


  • Customer Focused
  • PR/ interpersonal Relations
  • Office administration skills
  • Advanced Computer skills
  • Good communication skills


  • Sales and Marketing training
  • 5 years’ experience


  • Business Related Degree
  • ACII or Insurance Qualifications

Legal and Corporate Governance Assistant

Job Description

To provide legal and company secretarial services to the entities within UAP Old Mutual Group.

  • Providing legal advise on corporate governance and compliance issues Drafting and reviewing contracts Board and board committee management Maintaining and updating directors’ files
  • Providing legal support to entities within the UAP Old Mutual Group i.e. UAP Life Kenya, UAP South Sudan and UAP Mauritius
  • Supporting regulatory engagement Providing legal advice in corporate structuring matters Organizing directors’ trainings and induction Legal advisory
  • Supervising accurate and timely administration of statutory records and registers at the Companies registry.
  • Carrying out legal research on various legal issues within the Group Support for legal and governance audits

Skills Communication, Interpersonal Relationships, Legal Practices, Stakeholder Engagement, Teamwork, Technical Knowledge


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