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Unit Manager – Queensway


  • Delivery of business plan targets including Revenue, Persistency and Business Mix
  • Recruitment and retention of Agents
  • Effective monitoring and evaluation of agents in their respective units
  • Setting out relevant plans and daily activity work schedule for the unit
  • Ensure agents have the necessary support systems to assist them deliver their budgets
  • Implementing training programs to support skill development and competence.
  • Opening new markets
  • Advise the business on opportunities/threats that are presented by such activities.
  • Enforcement of performance management processes as specified by the business
  • To uphold the brand image and ensure compliance with all internal as well as external regulations


  • Excellent Communication skills
  • Strong Negotiation skills
  • Emphatic Listener
  • Able to Plan and organize meetings and activities for the Unit
  • Able to build and bond together a team
  • Must have leadership ability and Sales and Marketing skills
  • Market intelligence and business development skills
  • Able to handle and resolve Conflicts
  • Time Management Skills

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  • A Degree/diploma in a business-related course
  • Must have at least 3 years’ sales experience in the insurance or financial services sector
  • 2 years’ experience as a Unit/Agency Manager in insurance or financial sector will be an added advantage
  • Must have a COP Certificate
  • Must have current IRA license
  • A successful track record of selling in the financial services sector, teaching or any other relevant profession
  • Demonstrable insurance sales experience as a tied agent
  • Knowledge of legislation governing insurance in Kenya
  • Proficient in the use of Microsoft office suite and packages

East Africa Product Executive


Strategy development and execution

  • Developing the predominately retail and corporate Life Product strategy for the region/countries, in support of the region/country’s business strategy.
  • Responsibility for innovative new product development and the management of the existing book of products ensuring the business meets both customer and shareholder expectations
  • Where relevant, assist with the design, development and implementation of customer Rewards schemes and product development and management supporting Integrated Financial Services aspirations and implementation.
  • Ensuring robust governance of all Life Product development, enhancement and management.
  • Track performance and take up of new or revamped products.
  • Assisting regions/countries develop business cases supporting new products and sign off.
  • Implementing new products or product amendments by clarifying business requirements to ensure IT implementations
  • Potentially owning multiple high-priority product developments simultaneously.
  • Determine country integrated product set profitability, taking into account entire value chain and propose initiatives to improve
  • The role needs to ensure that product experience is continuously reviewed compared to assumptions and perform rate reviews where required.
  • Needs to ensure product remains relevant and robust in terms of product features, underwriting and claims practices.
  • Need a clear understanding of product profitability and the various profit levers to advise exco on business decisions.
  • Drive the product thinking behind integration of products (INCL NON-LIFE) wrt Integrated Financial Services strategy

Stakeholder Management

  • Being the “design authority” (in conjunction with the value chain partners – Service, IT, Customer, Digital, Distribution and Marketing) of the end to end life product solution.
  • Working with all stakeholders to determine the country-by-country life product roll-out plan.
  • Engage regularly with RoA Life Business Partner and RoA Life Lob Executive
  • Engaging where required with industry bodies, regulators and the media
  • Present product performance report to Regional/country Exco at least quarterly.
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Best practice

  • Global and local market research regarding all in country product propositions and technical detail
  • Continually reviewing, identifying and promoting best practices and opportunities for improvement to the processes and organisation based on observation and lessons learned.
  • Spend sufficient time in Region if not bases in Region in order to stay abreast of local nuances and product uptake behaviour.

People Management

  • Managing and leading life product resources across geographies.
  • Operating in a multi-located team environment and development of a community of life product resources, across geographies.
  • Developing skills and competencies of life product resources.
  • Working with centers of excellence in South African-based Customer Solutions in terms of support and development of skills and competencies.


  • Qualified actuary.
  • 10+ years’ product development/management or related experience in the insurance industry.
  • Experience in operating with multiple project teams.
  • Experience in owning the development and management of complex, multi-disciplined projects
  • Broad insurance and financial product knowledge is essential.
  • Commercial business experience will be advantageous
  • Strong working knowledge of systems, applications, business processes and operations of products will be an advantage.
  • Excellent communication skills and stakeholder management with strong influencing skills.
  • Analytical problem solver.
  • Travel, as required, across the region and to and from South Africa

Skills Business Decisions, Business Processes, Product Development, Product Strategies, Profitability, Strategy Development, Taking Initiative

Education Fellow Of The Institute Of Actuaries: Actuarial Science (Required)

Closing Date 30 April 2022


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