Openings at APA Life Assurance Company Ltd

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Marketing jobs,Business related jobs,Public Relations jobs,Administration jobs,Customer Care jobs, Business Administration jobs, Insurance jobs,Actuarial Science jobs,

RECEPTIONIST

KEY PRIMARY RESPONSIBILITIES

  • Receiving, providing information, and transferring calls/messages to the appropriate staff, ensuring customers/visitors are attended to promptly and appropriately;
  • Placing telephone calls as instructed and keeping records of calls placed accordingly;
  • Providing callers with required information such as company address, directions to the company location, company fax numbers, company website, and other related information;
  • Keeping the reception tidy, receiving visitors and directing them into offices;
  • Performing clerical tasks such as sorting and distributing mails, and coordinating mail flow in and out of office.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Marketing or any Business related field.

JOB SKILLS AND REQUIREMENTS

  • Team Player
  • Customer Service skills
  • Interpersonal Skills
  • Communication skills

PROFESSIONAL QUALIFICATIONS

  • Public Relations/Administration/Customer Care qualification or an equivalent
  • COP

EXPERIENCE

  • At least 1 year relevant experience in an insurance company

ASSISTANT BUSINESS DEVELOPER

KEY PRIMARY RESPONSIBILITIES

  • Raising debit and credit notes as assigned;
  • Developing timely motor certificate / cover notes declarations for all concerned intermediaries;
  • Establish efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate
  • Prepare Quotations.
  • Assess, manage and rate all risks to ensure acceptance and retention of quality business.
  • Continuously review the performance of assigned accounts and make necessary recommendations in liaison with the supervisor.
  • Reconciling service provider statements and confirming the status to finance for payments;
  • Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements
  • Preparing the document status report;
  • Deliver on Service Level Agreements.
  • Communicate effectively to relevant parties on confirmation of policy documentation receipt, endorsements, etc.
  • Participating in company CSR and brand-building activities in liaison with other departments.
  • Issuing and revising quotes to intermediaries within recommended guidelines and follow-up to ensure business closure
  • Reconciliation of client accounts to reflect the business booked status on monthly basis.
  • Preparation and issuance of Renewal notice sixty days before renewal date
  • Appoint property & vehicle valuers where necessary

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

  •  Team Player
  • Negotiation Skills 
  • Interpersonal Skills
  • Interpersonal and Communication skills 

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK or any relevant professional qualification


BUSINESS DEVELOPER

KEY PRIMARY RESPONSIBILITIES

  • Sourcing and procuring of business in line with the set targets/budgets;
  • Addressing client/customer inquiries and feedback within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
  • Reviewing the performance of risks through loss ratio reports for both new and existing business;
  • Supporting in the premium collection;
  • Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
  • Establish an efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate
  • Prepare Quotations.
  • Assess, manage and rate all risks to ensure acceptance and retention of quality business.
  • Reconciling service provider statements and confirming the status to finance for payments;
  • Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements and communicate effectively to relevant parties on confirmation of the same.
  • Participating in company CSR and brand-building activities in liaison with other departments;
  • Reconciliation of client accounts to reflect the business booked status on monthly basis.
  • Deliver on Service Level Agreements.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

  • Team Player
  • Negotiation Skills
  • Interpersonal Skills
  • Interpersonal and Communication skills

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

EXPERIENCE

  • At least 2 years’ experience

SENIOR CLAIMS SUPERVISOR

KEY PRIMARY RESPONSIBILITIES

  • Supervising the Claims Staff and ensuring that their performance meets the required standards
  • Ensuring prompt registration and acknowledgement of newly reported claims
  • Identifying valid claims by carefully analysing the supporting documents
  • Ensuring that outstanding claims are reviewed on a semi-annual basis or as advised by the HOD
  • Ensure that recoveries are pursued aggressively against the negligent third parties.
  • Monitoring overall costs of claims department and ensuring that service providers are appointed only where necessary
  • Monitoring performance of service providers to ensure timely submission of reports without compromising on quality
  • Facilitating and maintaining cordial relationships with our service providers, brokers and prospective clients
  • Ensuring timely submission of Claims Reports by claims adjusters, analysing them and taking appropriate action
  • Ensuring that service providers are appointed promptly and that Claim Adjusters follow up reports from the providers as per the agreed SLAs
  • Notifying Underwriting Department on any critical matters that become apparent at the claims stage
  • Providing technical support to Branches
  • Coordinating all audits with the concerned parties
  • Ensuring prompt Sale of Salvages at the best prices
  • Assigning work, supervising and providing leadership to claims officers
  • Approving claims both on file and system settlements within allocated approval limits;
  • Reviewing and revising processes in the claims section for adherence to the customer charter and policies;
  • Providing the management with the necessary reports and constant updates on claims matters;
  • Regular reviewing of reserves;
  • Managing claim costs through strategic initiatives of the company to ensure profitability of the business;
  • Managing stakeholder relationship as detailed in the manuals;
  • Providing information required by both internal and external auditors to ensure complete and efficient audit process. Informing team and follow up implementation of audit recommendation
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
  • Developing departmental budget and business plans to achieve the set company targets;
  • Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
  • Participating in company CSR and brand building activities in liaison with other departments;
  • Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
  • Implementing interdepartmental SLA in liaison with other departmental heads;
  • Participating in management meetings, projects and committees as assigned.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in a business related field/ Insurance option/Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

  • Interpersonal & communication skills
  • Team player with high integrity
  • Visionary Leadership
  • Customer Focus
  • Continuous Innovation
  • Ownership and Commitment
  • Market Awareness

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

EXPERIENCE

  • A minimum of 3 years’ claims experience in a reputable and very busy insurance environment.

CUSTOMER EXPERIENCE OFFICER

KEY PRIMARY RESPONSIBILITIES

  • Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;
  • Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;
  • Assisting in sales to clients who make queries through telephone, email or face to face;
  • Organize work flow to meet customer time frame. Process orders, forms, applications and request.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Marketing or any Business related field.

JOB SKILLS AND REQUIREMENTS

  • Interpersonal skills
  • Communication skills
  • Listening skills
  • Problem analysis / solving skills
  • Attention to detail and accuracy
  • Knowledge of product
  • Time management skills
  • Adaptability, initiative and stress tolerance

PROFESSIONAL QUALIFICATIONS

  • ACII/AIIK

EXPERIENCE

  • At least 1-year relevant work experience 

Method of Application

Send your application to recruitment@apollo.co.ke with job title as subject

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