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Credit Control Manager

Job Summary 

The Credit Control Manager will be responsible for developing and implementing credit strategies, credit policies and procedures that promote an efficient and effective credit risk and control environment as well as managing the quality and profitability of the credit control department. 

Duties and Responsibilities 

  • Continually reviews, develops, and refines credit policies and procedures to determine their suitability for the company’s requirements and recommends modification and upgrading to meet the desired standards and changes in the credit control department. 
  • Develops and drafts credit risk policies and procedures to comply with the company’s strategy and objectives and issues credit policy bulletins as required to accommodate changing business environment 
  • Monitors and manages concentration risks in the Credit portfolio 
  • Offers leadership to ensure achievement of credit department objectives by setting departmental and individual objectives, developing, and motivating staff, feedback, and appraisal in order to maximize departmental performance 
  • Maintain and develop professional and technical credit knowledge through training programs, meetings, staff forums and other initiatives. 
  • To capture, register, monitor, control and report all types of collateral offered by the customers and ensure that they are safely lodged 
  • Ensure that all approved credit facilities are disbursed within the SLA 
  • Reconciliation of client accounts in cases of dispute 
  • Ensure all External and internal E-mails received in the Department are responded to and addressed within 24 hours 

 Minimum Requirements and Competencies 

  • Bachelor’s degree in finance, accounting, or mathematics, CPA Finalist 
  • A minimum of 5 years experience in Collections and credit control roles. 
  • Over 3 Years of proven experience as a Head of credit control or credit control manager 
  • Excellent analytical skills, strong IT skills and a good communicator with excellent interpersonal skills. 
  • Good interpersonal and people management skills. 
  • Ability to follow processes and procedures accurately. 
  • Ability to meet tight deadlines. 

Technician – 4 Posts

Duties and Responsibilities 

  • To carry out maintenance and service of electronic security systems such as Alarms, CCTV, Access Control, Electric Fences, Intercoms, Electric Gates and Fire systems. 
  • Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally. 
  • Ensure the security of the client’s property and tidiness of the premises while attending to the assignment.  
  • Responsible for sorting the reported issues within the quoted time. 
  • Responsible for problem escalation and communication to supervisor as required. 
  • Must keep the reserve of all the necessary maintenance items and carry the required tools at all times. 
  • Respond to and fix systems, application problems and issues during times of high volume. 
  • To handle technical complaints from the client. 
  • To educate the clients on how to operate their systems. 
  • Report any client requirements to the office immediately. 
  • Fill out a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy. 
  • To prepare detailed technical reports after attending incident scenes. 
  • Ensure all equipment are fully in function when on-site, if not then follow-up action should be implemented. 
  • To carry out any other tasks as may be directed by the Management. 

 Minimum Requirements and Competencies 

  • A Degree from the Technical University of Kenya in a relevant field with a proven experience as a maintenance technician. 
  • Working knowledge of multiple security functions and security-driven technology solutions. 
  • A minimum of three years experience in the electronics field. 
  • Working knowledge of general maintenance processes and methods. 
  • Working knowledge of tools, common appliances and devices. 
  • Needs to hold a motorbike license with a minimum of 3 years riding experience, or a willingness to undergo motorbike training. 
  • Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
  • A sound working knowledge of security best practices and legislation affecting the security role. 
  • Strong management and leadership skills together with excellent communication skills. 
  • Very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge. 

Method of Application

Interested candidates should send their comprehensive CV and cover letter to  indicating on the email subject the position they are applying for by 10th August 2023. 

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