Receptionist Job at KETRACO – Kenya Electricity Transmission Company Limited Jobs

Government Jobs, KETRACO Jobs, Jobs in Kenya,

The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation incorporated on 2nd December, 2008 under the Company’s Act, Cap 486 as a State Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy.


Reporting to the Corporate Communications Officer- Customer Care

Job purpose

This Job is for providing excellent customer service at the Company’s entry point

Key Responsibilities:

  • Manning and guarding all receptions at the Head Office
  • Maintaining a record of all activities at other receptions within the Head Office
  • Receiving walk-in visitors and checking them in via the Visitors Management System
  • Directing visitors to relevant offices
  • Drafting quarterly customer service reports
  • Conducting in-house customer service training and reporting on the same
  • Ensuring all receptions are presentable and well-stocked with updated IEC materials
  • Managing the main switchboard
  • Receiving and escalating complaints to the Customer Care Officer
  • Receiving and registering feedback via suggestion box and feedback forms and escalating to Customer Care Officer
  • Undertaking the translation of service charter into special formats
  • Distributing the Company’s IEC material and updating the log sheet
  • Executing customer Service week and decorations for receptions during Christmas season
  • Updating the Corporate database
  • Providing necessary information for Customer Service Survey
  • Undertaking the customer care program

Qualifications & Skills required:

  • Diploma in Communications, Journalism, Public Relations, Marketing, or related field from a recognized institution
  • Relevant professional qualifications/certification
  • Minimum of four (4) years relevant work experience

Working Conditions: Office setting and field visits

How to Apply

Submit your CV and Application on KETRACO Website : Click Here

Closing Date : 19 April. 2024

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