Standard Chartered Bank Kenya New Jobs

Digital Banking and Analysis, Risk and Compliance Officer,

Head, Digital Banking and Analysis 

QUALIFICATIONS:

• University Degree backed by very strong formal banking and management training.
• Minimum 10 years experience in Digital and Analytics or financial services industry.
• Have played senior role in Digital and Analytics environment.
• With domain expertise in at least 2 areas and, if possible, with very strong Digital capabilities/products/credit risk/operations.
• Strategic thinker, with proven large team management capability.
• In depth knowledge of products, sales, services, delivery channels and customer segments. 
• Good communication skills both written and oral and the ability to work independently without close supervision.
• Very good knowledge and understanding of the Policies, Standards, local regulations and legislations on the prevention of money laundering.

Talent, Skill and Knowledge

Core

• Strategic acumen
• Conceptual thinking – able to structure and organize
• Execution orientation – able to execute and deliver results
• Service and customer centricity
• Influencing and networking
• Presentation and communication
• Ability to manage in a geographically and culturally dispersed environment

 Apply now to join the Bank for those with big career ambitions.  To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

Head, Client Experience

Job Purpose

• The Head of Client Experience (CX) primary function is to formulate and drive the CX strategic direction, deep expertise, research insights, tools and techniques to engage the customers, stay relevant and design for future.
• A “challenge accepted” attitude is a must have in this fast-paced environment.

The Role Responsibilities

Culture & CX Strategy

• Formulate compelling CX strategy and drive it’s execution wile aligning to the Group CX Strategy.
• Develop strong, productive relationships across the organization that foster cultural transformation, collaboration, and best practice sharing.
• Unify organization in driving excellence in client experience.
• Support training of staff to embed client centricity.

Design Thinking

• Manage the Design Thinking Centre of Excellence on all aspects of Design Thinking, including interviewing, requirements gathering, empathy mapping, brainstorming, storyboarding and feedback loops.
• Identify gaps and opportunities in the service and product offerings and support development of a clear roadmap for enhancements and expansions through customer journey, competitors, and external environment analysis.
• Drive deeper understanding of what good digital experience is and use data-driven methods to enhance client digital engagement.
• Stay abreast with trends and best practices and share knowledge with agile teams.
• Strengthen the agile and design thinking curriculum and deliver it, as a trainer, mentor and coach in a way that is easy and inspiring to absorb and adopt.

Communications & Engagement

• Proactively build and cultivate strong internal and external customer relationships to establish engagement models for ensuring delivery of quality client experience communications in alignment with expectations.
• Develop and advance the strategy and voice for CX.
• Leverage proven employee engagement tools and channels to support greater education and awareness of client centricity.
• Capability to think on your feet, be hugely creative, cajole, encourage, and negotiate all at the same time.
• Use measurement tools to assess the impact of communications programs to refine activities
• Ability to tell a compelling story

Research & Insights

• Co-create and research, user flows, wireframes, designs, journey maps, and execution metrics using your own CX depth and delivery experience to assess risks and continuously raising the bar across all CX dimensions.
• Ability to synthesize feedback from multiple areas (usability testing, customer feedback, runtime usage metrics, etc.) to discover customer insights and optimize current and new experiences.
• Key player in supporting teams who are innovating and developing leading edge technology solutions.
• Craft discussion guides, research plans, and research read out reports.

Governance

• Organise and facilitate the running of the monthly Client Experience Forums, bi-monthly Mini CX meetings and relevant off sites.
• Ensure all CX related KPIs are met.
• Track and report CX initiatives.
• Assist in non-core activities as needed.
• Ensure CX control environment is met and all audits are above established and above.

People & Development

• Develop and implement CX employees to attract, retain, and grow talent.
• Lead through example and build the appropriate culture and values. 
• Ensure the provision of ongoing training and development of people.
• Ensure full succession plans exist and are robust for all members.
• Foster career development and growth paths for design and research leaders while sourcing, attracting, and hiring in the best talent

Our Ideal Candidate

• Degree from a reputable institution with at least 10 years of relevant experience; experience in both technical and business areas leading teams to deliver cutting edge client experiences.
• Significant experience working in a highly regulated environment, while focused on what’s possible with new technologies in CX.
• Experience delivering people change/diversity/culture improvement programs required.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills. Able to get things done in a fast-paced environment.
• Is confident and will roll-up his/her sleeves to drive success.
• Be transparent and open around what doesn’t work and what does, while quickly pivoting to the next best.

Apply now to join the Bank for those with big career ambitions.  To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

Risk and Compliance Officer, SOLV Kenya

Project/Change management

Lead key change programmes and projects for SOLV Kenya

Maintain workplans specific to SOLV advisory projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.

Support and Review new business requirements and provide solutions for the CPBB business in Kenya where required.

Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk and CFCC matters.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SOLV Kenya. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

QUALIFICATIONS:

Experience in Information Security Governance, Risk Assessment, creating customized Risk Assessment framework

Experience in conducting risk assessments of hybrid environments, mix of cloud and on-premise applications and systems.

Experience in Business Continuity Management and Information Security Incident Management will be an added advantage

Experience with GRC automation tools will be an added advantage

Experience of working in Agile development environment.

Understanding of security risks associated with using AI, ML, NLP and blockchain technologies.

6+ years of experience in the relevant industry

Bachelor’s or master’s degree in business administration/commerce/engineering/science

ISO 27001 Lead Implementor certification is a must and other relevant certifications like CISA/CISM/CISSP will be an added advantage Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

Apply Now