Temporary Assistant – ICT Help Desk at Capital Markets Authority

Temporary Assistant – ICT Help Desk at Capital Markets Authority

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The Capital Markets Authority is a statutory agency charged with the responsibility of regulating and developing an efficient capital market in Kenya. The Authority invites applications for the following position:

Temporary Assistant – ICT Help Desk

Contract Period: Six (6) Months Fixed Term Contract

Duties and Responsibilities

  • Manning the organizations IT help desk and responds to user requests for assistance;
  • Installing and configuring computers, monitoring, network equipment and peripherals such as printers, scanners and related hardware;
  • User account management i.e. user creation for various systems etc;
  • Troubleshooting issues with end point equipment, including troubleshooting hardware network and peripheral equipment problems; undertaking repairs and corrections where required;
  • Acting as a technical resource in assisting users to resolve problems with applications, equipment and data etc;
  • Troubleshooting and resolving hardware, software, and connectivity challenges, including user access and component configuration;
  • Hardware warranty management and vendor liaison;
  • Computer equipment Inventory documentation and maintenance;
  • Recording and maintaining hardware and software inventories, site and/or server licensing, and user access and security;
  • Performing any other duties as may be assigned from time to time.

Minimum Qualifications and Experience

  • Bachelor’s degree in Information Technology/Computer Science or its equivalent
  • One-year experience in ICT end-user support
  • A certificate in A+/N+, ITIL is an added advantage

Key Competencies

  • Ability to clearly communicate issues both orally and in writing
  • Ability to prioritize work and meet deadlines
  • Ability to act with integrity when under pressure
  • Problem solving skills
  • Be a team player
  • Ability to adapt to change
  • Ability to apply new technical and business information on assigned tasks

How to Apply

Applications should be received on or before September 22, 2019 through the following link

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