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Service Manager

Job Description

We are seeking to recruit a Service Manager who will report to the Branch Manager.

The idea candidate will be responsible for the coordination of service operations to ensure timely and quality delivery of service to customers, compliance with Anzen guidelines in the delivery of service, and for the management of the service team for enhanced motivation and performance.

(NOTE: Average minimum salary 200K working as a Project Manager, Monitoring and Evaluation Officer, Consultant, Financial Advisor, Technical adviso. Massive 2021 recruitment conducted by Government, Counties, NGOs, UN, UNDP, World Bank, international development community, UNESCO, WHO, USAID. Get the details click here)

The main responsibilities include;

Managerial/SupervisoryImplement service operational strategies to achieve set targets through continuous progress monitoring

Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocated

Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers

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Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps

Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations

Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills

Operational Responsibilities

Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section

Resolve critical customer complaints to mend broken trust and enhance customer retention

Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target

Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulations

Review work flows to increase the productivity of the Service teamIn collaboration with the marketing team, implement marketing activities relating to services available to grow sales and create awareness

Knowledge/Skills & Experience required to perform effectively

Bachelors’ Degree in Mechanical Engineering (automotive option) or a business related degree accompanied by a Diploma/Higher Diploma in Automotive Engineering

8 years of experience in a motor vehicle workshop with a minimum of 3 years in a supervisory position in an organisation of similar size and complexityProduct and Technical knowledge of motor vehicles

Computer literateCustomer oriented, supervisory and leadership skills, interpersonal and a person with high level of professionalism

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