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Vacancy at WeFixTech Ltd

Vacancy at WeFixTech Ltd

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Engineering jobs,Tech jobs,

Laptop Repair Engineer

  • Job Summary

We are looking for a Laptop Engineer who will be responsible for the repair of both hardware and software components of laptops, desktops and MacBooks to ensure 100% customer satisfaction and ensure that there are no repeat jobs.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

At WefixTech, we are on a mission to challenge the traditional phone and laptop repair sector which is marred with unprofessionalism, lots of trust issues and lack of integrity.  

Our Values and Culture
If you are looking for a dynamic and fast-paced environment, then you are at the right place. Customer centricity is at the core of our company. Our customers come first! We do everything to ensure that our customers are happy. We listen to their needs and ensure that they are not just met, but exceeded. We value professionalism. We always strive to conduct ourselves and behave in a professional manner in all the activities that we engage in. Besides, we love working as a team. We believe in working together towards achieving mutual goals and objectives.

The Job
We are looking for a Laptop Engineer who will be responsible for the repair of both hardware and software components of laptops, desktops and MacBooks to ensure 100% customer satisfaction and ensure that there are no repeat jobs.
We are looking for a self-driven, results oriented person who has the technical expertise to repair motherboards and also has our client’s interests at heart. Successful candidates will gain learning experience in our technical departments and will have their performance measured based on business needs and repeat jobs. This position would be ideal for you if you are passionate about technology and innovation, and possess the organizational skills to flourish in a fast-paced environment. We are looking for those who enjoy working as part of a collaborative team that is growth-oriented and dynamic. Your problem-solving, proactive decision-making, and communication skills should be top-notch.

The ideal Candidate:
•    Has hardware and software experience
•    Has great People skills
•    Has experience using systems
•    Is a skilled motherboard repair technician
•    Is a fast Learner
•    Is customer focused

Job Responsibilities
•    Must be comfortable using and working with technology (we are a technology based company).
•    Test Macbooks, Laptops and Desktop computers
•    Identify and troubleshoot software and hardware issues.
•    Tear down and replace system parts.
•    Repair Macbooks, Laptops and Desktop computers
•    Resolve technical issues and make documentation.
•    Diagnose computer issues by using different types of test equipment and tools.
•    Disassemble and reassemble computer units as per work instructions.
•    Complete paperwork precisely and on time.
•    Troubleshoot computer programs and networks
•    Install computer hardware and software.
•    Learn about computer platforms and operating systems.
•    Identify cost effective repair course and disposition updates.
•    Use CRM to update customer feedback, progress of repair and diagnosis reports.

Job Requirements
•    A team player, who is highly committed and self-driven, with the ability to respond positively to a client’s request for assistance
•    Able to work in shifts
•    Demonstrated ability to actively manage multiple tasks
•    Must be a goal oriented, self-motivated and independent worker
•    Must be able to work well under pressure and be efficient in meeting deadlines
•    Engineers are expected to have knowledge of:
1)    Laptop Repair
2)    Laptop Chip Level Repair
3)    Motherboard Repar
4)    Desktop Repar
5)    Mackbook Repair
6)    Mackbook Motherboard Repair
7)    Desktop Repair
8)    BGA and SMD Work.
•    Technical knowledge of Smartphone repair is an added advantage

Benefits
• Opportunities for growth
• Flexible working hours
• Working in a dynamic startup environment

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