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Operations Officer Jobs, Team Assistant Opening,

Operations Officer – Gender

Responsibilities include, but are not limited to:

Program Management

•  Design a multi-sector, multi-stakeholder gender program bringing together IFC expertise and resources to support companies to reduce gender gaps across leadership, employment, and entrepreneurship in Kenya
•  Oversee the seamless implementation of the multi-sector gender program, developing and maintaining detailed annual program management plans for piloting, scaling up gender offerings to companies (focused on IFC clients)
•  Ensure the effective coordination of efforts and work streams being implemented by other IFC  and WB teams under the multi-sector program 
•  Set-up and prepare materials for program steering committee meetings and keep a track of and report on implementation progress across IFC ad WB teams
•  Identify and pro-actively build relationship and liaise with local partners throughout  implementation 
•  Oversee program budget, monitor, manage and report on financial performance according to project plan
•  Work with the regional lead to ensure application of IFC’s pricing policy for advisory services
•  Track performance indicators against the monitoring and evaluation plan, and defined theory of change 
•  Manage the selection and performance of consultants for the program to effectively deliver the program and gender-smart solutions to companies
•  Work with the regional gender lead to mobilize project resources including funding by developing fundraising  proposals, identifying potential funding sources and linkages with local donors. 

Client Advisory Delivery 

•  Develop a business development plan and activities that stimulate the demand for and maximize firm-level delivery of IFC gender-smart solutions 
•  Deliver gender specific advisory services to clients focused on women’s employment entrepreneurship, and other topics to drive inclusion in the private sector
•  Oversee and manage sectoral and topic-specific research (including financial services sector, IT, manufacturing, insurance, agribusiness and transport, childcare, respectful workplaces)
•  Play a significant role in client and partnership management, including IFC representation for the Kenya program

Internal gender mainstreaming
•  Support gender mainstreaming across Africa when needed and in Kenya  
•  Work with the regional gender lead to support industry teams with IS and AS gender flagging against set targets
•  Promote gender knowledge among IFC and WB colleagues through themed events, communications, and timely reporting

Communications & Knowledge Management

•  Work closely with the communications team to build the profile and visibility of the gender program internally and externally 
•  Manage, implement, and monitor a tailored communications plan with the objective to raise awareness of the business case for women’s full participation in the private sector
•  Draft blogs, press releases, speeches as appropriate around outputs of the program
•  Draft company case studies that highlight innovative approaches to closing gender gaps in the private sector
•  Work with the communications team to develop innovative communications tactics including use of digital media, documentaries etc 
•  Develop relationships with the media and develop a plan to build the capacity of journalists to report on gender and economic inclusion issues
•  Ensure donor visibility across all communication activities 

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Selection Criteria

The candidate should be a seasoned program manager with in-depth experience working with the private sector on gender-smart solutions in emerging markets. S/he should have experience in establishing the business case for women’s economic empowerment and know how to provide gender specific advisory services to corporate clients. S/he routinely leads operations and research projects and integrates the work of other (often multi-disciplinary) professional staff. S/he can proficiently interact with companies’ senior management, development partners and communicate at the policy level with senior government counterparts and other organizations with confidence on the topic.

Minimum requirements

•  Master’s degree in economics, finance, business, or other relevant discipline required
•  At least ten years of professional experience in a position with decision-making responsibility ideally in the private sector or within the institution
•  Program management experience with IFC policies, operations, and procedures desirable
•  Technical operational gender and private sector experience in particular on women’s employment and entrepreneurship
•  Work experience in an emerging market environment strongly preferred, experience in Africa region is desirable
•  Demonstrated track record of accomplishments on private sector and gender-smart approaches, women’s economic empowerment and results measurement
•  Proven ability to conceptualize, design and implement multi-sector, multi-stakeholder  partnerships, client engagements and to produce analytical reports for clients and donors
•  Track record in managing consultants in a project, monitoring project issues and tasks, meeting deadlines and setting priorities
•  Strong ability to communicate ideas clearly and confidently (including to media), articulate issues and recommend solutions
•  Thorough understanding of the international development agenda, and key stakeholders such as the UN, G-20, private sector partnerships such as the Global Banking Alliance for Women, the Global Compact etc.

Team Assistant-Kenya and Somalia

Duties and accountabilities: –

The Team Assistant’s duties and accountabilities include, but are not limited to, the following: 

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(i) Operational and administrative support • Use desktop processing skills to produce complex texts, reports, presentations, charts, figures, graphs, etc., according to World Bank format and distribution. 
• Collect and input data provided by Task Team Leaders (TTLs) into the central database, including processing new project status reports. 
• Keep abreast of the Organization’s directives and ensure effective processing of all project documents. 
• Draft correspondence (standard letters, memos, faxes, etc.) conforming to the Organization’s regional standards, using proper grammar, punctuation and style and proofread materials; 
• Schedule and organize meetings, missions, and other events;

• Draft minutes of meetings and provide assistance in editing large documents. 
• Maintain up-to-date unit project files (both paper and electronic) and retrieve data from various sources and compile these for use by the TTLs. Program Leader, Country Director and/or the Country Management Unit (CMU). 

(ii) Information Management and Client interaction • Answer internal and external queries on the assigned portfolio or, as necessary, take accurate and comprehensive telephone messages, and route them to appropriate persons to handle. 
• Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team. 
• Co-ordinate with service units, and liaise frequently with team members both in Washington and in the Country Office; 
• Track and report on appropriate aspects of the Team’s operational activities.

(iii) Time management & Logistics planning • Co-ordinate time management and schedules, taking current and future priorities into account, anticipate and monitor changes, and communicate the information; 
• Track assigned tasks/project steps/ timetables using modern office management technologies, coordinate with relevant staff, provide assistance and/or information on project-related matters; 
• Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g. conferences, workshops, negotiations, board presentation and signing, etc. 

Other duties

• Serve as a back-up to other staff and Task Team Assistants on project and administrative tasks. 

Selection Criteria

Among other criteria, the successful candidate should be holding: 

• Preferably a Diploma in Secretarial Studies or Office Management or Business Administration 
• Three (3) years relevant work experience in a large International or Service or Private Sector Organization; 
• Proficiency in using advanced functions on Bank standard computer applications (Windows applications: Word, Excel, and PowerPoint); 
• Knowledge of and ability to execute diverse work procedures related to the timely processing and production of assigned outputs and supporting administrative activities; 
• Applied knowledge of Bank’s organization, procedures and practices, including Bank records management and filing procedures; 
• Thorough knowledge of work procedures in assigned work unit; 
• Demonstrated use of initiative and ability to make appropriate linkages in work requirements and anticipate next steps; and to follow through on team priorities in the absence of the team leader and respond to requests for information; 
• Ability to pass relevant Bank tests (e.g. English language, computer applications, etc.) as required; 
• Committed, dedicated and team player with ability to deal tactfully and effectively with staff and clients in a multi-cultural environment; 
• Proficient English skills (verbal and written), including ability to draft routine correspondence and edit materials using proper grammar, punctuation and style; 
• Effective time management and organizational skills; 
• Ability to produce high-quality work under pressure. 

Required CompetenciesIn addition to the above selection criteria, the following competencies are expected of the successful candidate: 

• Technology and systems knowledge – Demonstrates advanced knowledge and experience working with office applications (MS Outlook, MS Excel, MS PowerPoint, MS Word, MS Teams) and WebEx. Has ability and willingness to maintain up-to-date knowledge and skills as technology. 
• Project and task management – Exhibits good organizational, problem-solving skills and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule. 
• Institutional policies, processes, and procedures – Demonstrates knowledge of own department’s programs and products, knows key players, understands own role. Displays understanding of WB policies and procedures relevant to the area of assigned responsibilities and is able to apply/ implement them. 
• Versatility and adaptability – Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to effecting change. 
• Client Orientation – Exhibits positive and professional client service attitude; is able to understand clients’ needs and complete them professionally. 
• Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so. 
• Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view. 
• Knowledge, Learning and Communication – Has good knowledge of official unit’s language(s). Able to write clearly, edit and proofread draft communications. Able learn and share knowledge/information across the unit. 
• Business Judgment and Analytical Decision Making – Able to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries.

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