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Communication Associate (Social Media Content Producer), SC6 (178459)

ACCOUNTABILITIES/RESPONSIBILITIES:

Multimedia Content Creation

  • Script, edit and produce social-first multimedia content based on current communications priorities and strategies, including support to emergencies, campaigns and high-level events as required;
  • Organize incoming global content and identify strong storylines particularly for video production;
  • Develop templates for social video, GIFs and postcards for regional and country offices on WFP’s cloud-based content platforms; 
  • Create creation for TikTok, Instagram Reels, and Instagram Stories based on market trends;
  • Guide and provide support for the design and creation of social media products as needed;
  • Stay up to date on the latest content trends across platforms and test new formats.

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Content Management

  • Serve as the social media focal point for WFP’s DAM system, Orange Logic. Manage uploads of social media content, complete meta-data, and create virtual folders for social media; 
  • Organize folders, update multimedia templates, and manage asset distribution on the social media content creation platform, Canva;
  • Maintain and manage the team’s internal Sharepoint for archival content;
  • Deliver packaged assets and templates to CAM and external stakeholders for translation and localization.

Project Management

  • Organize and upload messaging, templates, and finalised social products for campaigns and key division priorities to our campaign management platform (Trello) and our DAM system (Multimedia Hub);
  • Liaise with country offices to ensure content packages are finalized, approved and ready for publication; 
  • Work in coordination with internal CAM stakeholders to develop and implement social media campaign elements;
  • Support in regional campaign distribution and localization. 

DELIVERABLES AT THE END OF THE CONTRACT:

  • Produced a range of multimedia assets;
  • Improved content work-flows within the CAM team;
  • Proven track record of intra-office skills transfers and training on the latest industry trends;
  • Record of amplification of WFP content across owned and shared digital platforms;
  • Journal of record of campaign assets shared across geographical teams; 

QUALIFICATIONS & EXPERIENCE REQUIRE

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Education: A first degree in a relevant field with related work experience. Additional relevant qualifications and/or training courses will be an advantage.

Experience:  Minimum 6 years of working experience with 2-3 years in a similar role. Samples of work will be required to demonstrate experiences.

Knowledge & Skills: 

  • Must work well independently and within a matrix team structure;
  • Self-taught learner willing to read and keep up-to-date on technological changes;  
  • Excellent working knowledge of major social media channels including Facebook, Instagram, Twitter LinkedIn;
  • Excellent working knowledge of a range of digital design and editing software for both PC and iOS;
  • Experience and a demonstrable portfolio of digital visual asset creation;
  • Proven track record of social media channel messaging in management for a large international non-profit organization;
  • Experience in managing all elements of social-first campaigns;
  • Ability to train teams and explain complicated concepts across a range of cultures and geographies to a diverse audience;
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure.

Languages: Fluency in oral and written English. 

Human Resources Assistant (Performance Management and Workplace Culture)

KEY ACCOUNTABILITIES (not all-inclusive)

PERFORMANCE MANAGEMENT

  1. Support the delivery and deployment of strategic initiatives aimed at reinforcing a performance & accountability mindset amongst staff and supervisors.
  2. Provide guidance system support for the efficient use of the Performance Management system (PACE) and respond to inquiries on Performance Management policies and processes, in consultation with the relevant HR Officer.
  3. Support the effective management of the Performance Management process by monitoring and reporting on compliance to key corporate performance milestones and timelines.

WORKPLACE CULTURE

  1. Contribute to the fulfilment of WFP’s workplace culture ambitions by supporting the implementation of employee engagement activities aimed at building and enhancing a positive workplace culture.
  2. Keep track and support the implementation of the Global Staff Survey (GSS) Action plan at the Regional Bureau Nairobi in line with the culture champions initiative.

ADDITIONAL RESPONSIBILITIES

1. Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
2. Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties.
3. Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services. 
4. Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
5. Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.
6. Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
7. Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
8. Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc), ensuring compliance with the established deadlines and accuracy of HR data.

Knowledge and Skills:

  • Solid knowledge of core HR areas: strategic staffing, learning and training; performance management, career development, staffing and recruitment, and case management
  • Proficiency in HR Systems and Microsoft Windows applications, namely Excel, Word and Power Point
  • Unquestionable and demonstrated ability to ensure total discretion, confidentiality and strong personal ethics
  • Ability to build strong working relationships with counterparts across the HR Division and the World Food Programme
  • Has provided ad-hoc guidance to less experienced staff members
  • Has provided briefing to new recruits as part of the onboarding process
  • Ability to articulate issues and recommend solutions to aid in decision-making
  • Able to ‘roll up sleeves’; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions
  • Strong oral and written communications and presentation skills, ability to translate data for a variety of audiences, and experience with preparing client-ready materials
  • Great interpersonal skills
  • Strong quality control orientation; attention to detail
  • Demonstrated ability to work in a fast paced and dynamic work environment

STANDARD MINIMUM QUALIFICATIONS

Education: A University degree in Human Resource Management, Public or Business Administration, Industrial Psychology, or other relevant fields, or a post-secondary certificate with additional years of related work experience. 

Experience: At least 4 or more years of progressive work experience in the field of Human Resources Management, Business Development, Psychology, Organizational Design and Development and General Office Administration, or similar field.

Language: Fluency in both written and spoken English. Proficiency in French is highly desirable.\

Programme Assistant (OIM & Reports Management), G5 Nairobi (178546)

What will you do?

  • Perform specialized processes and activities towards consolidation of relevant qualitative and quantative information for internal reporting requirements, inclusive of Sitreps, Country Briefs, ED Briefs, Transfer Report, biweekly programme updates and ad hoc briefing materials as required.
  • Assist the Reports Officer in completing external information provision and reporting requirements of the country office, and in coordinating the external reporting requirements inclusive of humanitarian cluster and government reports.
  • Provide support to the OIM unit as the key focal point for selected programmatic/thematic unit and facilitate all relevant information inflow and drafting of thematic factsheets through cross functional collaboration to help fulfill information requirements of both internal and external stakeholders.
  • Assist in timely consolidation and verification of both qualitative and quantitative information to enable further performance reporting requirements.
  • Provide data related support to facilitate maintenance and generation of regular and ad hoc progress reports, inclusive of support on data input, consolidation, verification and analysis.
  • Support the Country Office OIM/PR capacity building and systems strengthening initiatives by providing relevant assistance as required.
  • Provide secretarial support to Country Office leadership team, inclusive of preparing meeting minutes, in absence of Reports Officer or as required.
  • Maintain and update the OIM unit shared drive folder and collaborate cross functionally to support maintenance of Country Office shared information management folder.
  • Perform accurate, timely recording of data following corporate standards and guidelines.
  • Work and exchange information with internal counterparts to support effective collaboration, implementation and monitoring of ongoing project activities.
  • Support the Reports Officer in resolution of general operational queries requesting assistance where necessary.
  • Perform other duties as required.

Do you meet the minimum requirements?

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience:  Five years or more of experience in a relevant field of work, with a background and interest in international humanitarian development.Has facilitated communication with technical teams (i.e., nutrition, VAM0. Has contributed to implementation of programmes. Has observed or assisted with policy discussions.


Language: Fluency in both oral and written communication in English. 

Are you competent for this job? Do you have

  • Knowledge and experience in information and data management is required.
  • Proven professional experience in the related fields with ability to work independently on analytical and technical matters with minimum supervision.
  • Written and oral communication skills, including substantive data analysis and report writing skills.
  • Analytical skills with the ability to analyze and interpret information and draw out the key messages.
  • Experience utilizing computers, including spreadsheet and other standard WFP software packages and systems.

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