Customer Care jobs,Debt Collection jobs,
Collections Agent (Rider)
The role
- The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.
Responsibilities:
- Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
- Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
- Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
- Follow up with customers who have not made payments or who have broken payment arrangements.
- Negotiate payment plans and settlements with customers who are unable to pay in full.
- Keep up-to-date with company policies and regulations regarding debt collection practices.
- Conduct skip tracing activities to locate customers who have moved or changed contact information.
- Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
- Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
- Complete necessary paperwork and reports accurately and on time.
- Assist in recovery efforts of assets from customers
Requirements:
- A high school diploma or equivalent is required, and some college education is preferred.
- Experience in debt collections, customer service, or a related field is preferred.
- Have a motorcycle and possess a valid driver’s license with a motorcycle endorsement and have a good driving record.
- Good knowledge of motorcycle maintenance and repair.
- Familiarity with skip tracing techniques and practices.
- Based in Nyeri
Who You Are:
- Good communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Physical fitness and the ability to ride a motorcycle for extended periods.
- Strong negotiation and problem-solving skills.
- Good organizational and time management skills.