Latest career at Jhpiego

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Global Systems Analyst


Global Business Process Improvement,Re-Engineering and Systems Design

  • Provides input and recommendations on enhancements to system capabilities to Jhpiego Management and the Software Development teams
  • Monitors system efficiencies andIdentifies/maximizes opportunities to use information technology for business process improvement
  • Gathers organizational and systems requirements from stakeholders and conducts analysis used to inform system modifications
  • Works in accordance with and applies full understanding of business processes in all Jhpiego countries and Statutory laws
  • Organizes and runs multi-country and multi-users workshops to gather business needs
  • Assists subject matter experts (SMEs) and business stream leaders in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
  • Collaborates with team members on continuous improvement developments/deployments and acts as lead on related projects
  • Collaborates with developers and UX staff to develop user-friendly pages
  • Fosters business partnerships with key staff to improve current processes
  • Identifies Reporting needs
  • Supports staff on change control, systems update, and Data migration, verification and validation
  • Assist in maintaining system protocols by writing and updating procedures
  • Makes recommendations on ways to improve systems by studying current practices
  • Analyzes business process issues and/or problems and provides consulting assistance to system users;
  • Advise Business owners and Department heads on possible solutions and makes recommendations based on findings by developing mockups and system design to resolve business issues

Quality Assurance and Testing

  • Runs tests on new products to ensure that the product meets the user requirements and is effective
  • Supports the deinfition, development and implementation of quality assurance practices and procedures, end user test plans and other QA assessments
  • Runs test cases and Scenarios/multicountry
  • Conducts unit testing (1st and 2nd level testing) and integration testing
  • Monitors Automated testing using global best practice methodologies

Systems Monitoring and Review

  • Researches user issues, performs upgrades and maintenance and implement system modifications.
  • Supports root cause analysis (RCA) of issues

Change Management,and User Adoption, Training and Knowledge transfer

  • Supports the business through systems and process changes
  • Supports communication between ISTS and business stakeholders during periods of change
  • Develops and documenting User Adoption Strategies to improve the change process
  • Supports users on change control and system updates
  • Maintains system protocols by writing and updating procedures
  • Works with support staff with User guide manual development and training exercises
  • Provides technical end-user support
  • Reviews, analyzes, and documents business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
  • Works with support staff on User guide manual development and end-user training
  • Maintains system protocols by writing and updating procedures

Compliance,Audit and Systems Security support

  • Monitors and maintains Jhpiego’s system integrity and security in Collaboration with security leads, in developing global requirements and systems permissions
  • Administers user accounts and authorizations/permissions (Systems requirements matrix) and/or related activities.

Required Qualifications

  • Bachelor’s Degree in IT or related
  • Minimum 5 years work experience in global business process improvement, re-engineering and systems design
  • Excellent analytical skills
  • A systemic and process-oriented thinker and problem solver
  • International development experience
  • Up-to-date and extensive knowledge of technologies and technology standards
  • Strong change management and decision-making skills
  • Excellent verbal and written communications skills/experience including presentation and facilitation skills, team building and coordination
  • Excellent organizational skills, ability to manage several major activities simultaneously and work in a complex environments with short deadlines and intense pressure to perform
  • Proven ability to assess business needs and translate and implement them into relevant solutions
  • Familiarity with project management approaches, tools and phases of the project lifecycle Business analysis certification


UN Jobs Salary Scale | United Nations Salary Range

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