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Head, Investment

Job Purpose:

To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advice, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high-net-worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximize bank’s profitability.


Lead in the formulation of the Africa Investments strategy

  • Communicate the strategy to the Investments team and ensure a deep understanding across the whole business. 
  • Implement Investments related strategies, including manufacturing of new products as agreed with solution innovation. 
  • Execute on SBG’s refreshed strategy to become a future ready platform business 
  • Develop and drive Partnerships and Ecosystems in RoA countries 
  • Intricate involvement with and ensure the Investments platform allows easy “Plug and play” for RoA clients and serves the needs of our RoA clients 
  • Development of relevant solutions for our HNW/Affluent and Retail RoA clients 
  • Distribution and rollout of new solutions (such as AWIF, PADF)  
  • Create appropriate Fund strategies and Investment Policies in compliance with Ghana Investment Industry and Nigerian Pension Industry standards and relevant risk appetite. There must be clear alignment between client objectives and Investment strategy. 
  • Communicate and ensure implementation of the business’s Investment Management strategy. 
  • Monitor investments, economic conditions, markets and portfolio performance with respect to stated Investment objectives/goals and make appropriate recommendations to the Global Head of Investments Leadership Council 
  • Deliver on the long-term profit targets for businesses in RoA 
  • Develop new products and services in line with the organization’s vision and strategy. 
  • Review market trends and make appropriate recommendations to enable management to make key Business decisions (e.g. markets, pricing and service delivery model). 
  • Conduct market surveys to identify customers’ needs and monitor the impact of Business Development activities. 
  • Develop strategies that aligns organization goals with Customer need with the aim of ensuring a great customer satisfaction (NPS) 
  • Participate in the formulation of each country’s strategy and the preparation of the budget to ensure that it aligns with Company strategy and Group’s. 
  • Assist in implementation of non-operational SBG initiatives in country. 

Manage and source investment opportunities with key industry client

  • Responsible for identifying and sourcing investment opportunities with key industry clients. 
  • Attend and contribute to the monthly/quarterly Global Investments management committee sessions. 
  • Update Exco on key performance parameters of the Investment Division 
  • Monitor and continuously evaluate structures to ensure the timely rendition of returns to regulatory authority, trustees and auditors. 
  • Maintain competitive watch and market intelligence on the performance of competitors in the Investments Industry.

Management of Support Functions & Stakeholders

  • Align technology to business processes for efficiency across the organization’s delivery platforms. 
  • Ensure that the organization’s IT strategies and policies are being implemented. 
  • Ensure continuous availability and effectiveness of business applications and technology Infrastructure. 
  • Proactively develop relationships with key external stakeholders including local regulators relevant to the business, product heads, key suppliers, key industry specialists and clients, and external regulatory bodies to ensure Standard Bank gets appropriate co-operation when required and that the company meets and is seen to meet regulatory compliance. 
  • Build and develop relationships across the firm with various stakeholders with the intention of breaking down silos to maximise business growth. 
  • Hold primary relationship with existing and prospective clients and handle all aspects of client interaction including coordinating and execution of transactions. 

Manage business performance. 

  • Primary responsibility for the overall country performance targets of Investment & AUM. 
  • Support in Budget and long-term business plan preparation. 
  • Drive client centric culture that proactively provides comprehensive solutions to client needs. 
  • Report on key metrics to Global Head of Investments 

Manage Business risks 

  • Ensure adherence to all Company’s standards/policies. 
  • Ensure regulatory & legal compliance. 
  • Input to both Company’s management on country risk issues / limits. 
  • Ensure reputational risk is properly managed especially those that impact the company. 
  • Assist in monitoring markets and pre-empting risk for both clients and the Bank.

​​Strategic project management​ 

  • Assists in driving the execution of all strategic projects within the UFSO for Investments: 
  • Drives the key strategic insights derived from the Business Intelligence (“BI”) models to generate/increase revenue, reduce costs and drive efficiency within the UFSO for Investments. 
  • Working on special projects from inception to completion. 
  • Completes special projects as assigned from strategic decisions in conjunction with business leaders in the UFSO– scoping, project planning, dashboard reporting, ensuring on time quality deliverables for special projects. 
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Minimum Qualifications

  • Type of Qualification: Master’s Degree
  • Field of Study: Business Commerce/ Finance and Accounting

Experience Required
Wealth Management – Affluent Clients

  • 8-10 years
  • The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution. In addition, the role requires experience in leading and managing operational teams


Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Documenting Facts
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Interacting with People
  • Pursuing Goals
  • Seizing Opportunities
  • Team Working
  • Understanding People
  • Valuing Individuals

Technical Competencies:

  • Client Retention
  • Cross and Up-Selling
  • Customer Understanding ( Consumer Banking)
  • Mind of Customer Experience
  • Product Knowledge (Consumer Banking)
  • Sales Planning and Reporting

Manager, Senior, Projects


To manage major and/or strategic projects through the application of best practice project management skills, tools and techniques, whilst engaging with and leading cross-functional teams to deliver scalable business solutions within the required parameters in terms of scope, cost and quality.


  • Conduct pre-analysis of project scope, including deliverables and timelines to determine feasibility and the potential impact of overall strategic objectives to ensure suitable amendments can be made upfront.
  • Develop project dashboards and reports that provide accurate information regarding the ongoing progress, risks and impact of the project to enable timely decision-making.
  • Drive the development of the projects change plan and the planning and implementation mechanisms for communication, training, stakeholder engagement and monitoring of change impacts to ensure solutions are effectively implemented and therefore meet the required organisational benefits.
  • Drive the implementation of the required information management processes and systems to ensure all project information and documents are managed according to organisation and regulatory standards and requirements.
  • Drive the process of formal handover of the project into business as usual, including the handover of all required documentation, the completion and submission of a close-out report consisting of lessons learnt, final financial calculations and the realisation of project benefits.
  • Engage regularly with project sponsors and senior project stakeholders to advise them on project scope, approach and progress to ensure they remain committed to the projects direction and have the opportunity to provide the necessary advice or guidance.
  • Identify and advise on project risks through the delivery of risk reports to all stakeholders involved in the project to ensure that risk is managed appropriately. Engage with project and programme boards to ensure adequate understanding and buy in to resolve risk concerns.
  • Identify the key project stakeholders and participate in constituting the project board. Engage with all stakeholders on their involvement to ensure effective participation.
  • Identify the most appropriate project resources, coordinate and monitor their utilisation including business resources, external consultants, contractors and other vendor resources to ensure the effective execution of project deliverables against agreed standards and timelines.
  • Lead project team members by conducting the required training and mentoring to ensure they are fully equipped to deliver their projects in-line with best practice.
  • Oversee and drive proper project governance standards to ensure that changes and updates made to all aspects of the project remain governed and compliant with all regulations as set by Standard Bank Group (SBG).
  • Oversee the formalisation of the project scope to ensure that it is formally documented, agreed and signed-off and that any changes during the project goes through the correct governance and change processes.
  • Provide input into the definition and development of robust business cases to ensure the accuracy of resource forecasts and financial calculations.
  • Review the project financials and expenses against project budget, complete cash flow forecasts for the project and reprioritise expenses, within budget, where appropriate, to ensure the effective delivery of the project objectives within the allocated budget.
  • Track and drive the projects execution requirements/activities and incorporate changes in the requirements as per the formal change and governance standards and process. Analyse the effectiveness of all project workstreams to ensure improvement opportunities are identified and implemented.
  • Utilise the most appropriate project tools and best practices and conduct research to advise on improvements where necessary.



  • First Degree:  Business Commerce Required
  • First Degree: Project Management Required
  • Post Graduate Degree : Business Commerce Preferred
  • Post Graduate Degree : Project Management Preferred

Additional Licences and Certifications

  • A formal project management qualification such as PMBOK, Prince II or PMP

Work Experience

  • 8-10 years
  • Significant experience required in the end-to end management of largescale strategic projects through the leadership and coordination of a large project team.

Officer, Reconciliations


To reconcile suspense accounts or match entries / records across accounts / records and take required action that will achieve an outcome where “open” / unmatched items are correctly resolved and reported on in the general ledger within defined turnaround times (TATs). To contribute to the process of improving, automating, digitising and/or eliminating reconciliations.


Minimum Qualifications

  • Type of Qualification: Diploma
  • Field of Study: Finance and Accounting

Experience Required
Service Management

  • Operations
  • 1-2 years
  • 1-2 years experience as a Reconciliation Officer or any similar role would be required.


Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Details
  • Documenting Facts
  • Examining Information
  • Following Procedures
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Upholding Standards

Technical Competencies:

  • Data Management (Trading, Transacting)
  • Financial Accounting
  • Financial and Accounting Control
  • Financial Systems Administration
  • Reconciling Financial Records
  • Risk Management

Manager, Governance

Job Purpose 

Implement data governance strategies, frameworks and roadmaps. Responsible for the execution of Data Governance related activities by monitoring the effectiveness of and adherence to governance processes that support the active management of identified information, data practices and data assets according to agreed standards and policies. To co-ordinate requests and execute requirements from regulatory and governance bodies pertaining to Data Services.

Key deliverables

  •  Document and maintain an inventory of governance documentation in order to ensure that these are relevant. Enable business to apply data governance by providing the governance documentation, education, awareness and support.
  • Embed governance structures which could include but are not limited to forums/working groups/people or operating models by working with business to move business to maturity and support business objectives.
  • Ensure compliance with all applicable policies, standards, systems, processes, and procedures so that all relevant risk and governance requirements are fulfilled incorporating the four pillars of risk management, i.e. security, risk, privacy and compliance management. Implement the baseline requirements as well as the process for closure of significant data issues in collaboration with the risk fraternity and Group Internal Audit.
  • Ensure risk management processes are embedded for Data Governance and product related functions in the value chain.
  • Establish and maintain the structures and roles/responsibilities required to implement data governance by ensuring terms of reference and mandates are clearly understood and effected.
  • Identify gaps and next steps in order to prioritise value add special projects to meet governance requirements. Act as a subject matter expert from a Data Governance perspective and provide input into decisions relating to governance and the use of data and information. Ensure that the appropriate controls and processes are effective at identifying, quantifying and managing overall data governance compliance across the business.
  • Implement data governance strategies, framework(s) and roadmap(s) aligned to the group strategy to drive adherence to governance processes. Give input into the development or review of the data management policy, standards and process documents to ensure that standard repeatable outcomes are achievable. Implement Data Governance decision rights.
  • Implement governance requirements for the different stages in the data lifecycle or data and information in general by setting rules over data and information assets in line with group data strategy.
  • Keep abreast of new and existing legislation in order to understand the impact on the Data environment. Recommend new
    approaches and provide thought leadership by keeping knowledge of industry standards and best practice up to date.
  • Mentor and coach junior/new Data Governance practitioners in order to upskill them on processes, standards, procedures and products.
  • Participate in guilds to strengthen capacity and promote best practice. Engage and raise awareness with the business on how to leverage the guilds.
  • Plan for and assist in managing change related to data governance implementation to effect information management culture changes, processes and policies in support of business objectives.
  • Review and present reports to management on data governance issues, making strategic recommendations and advising where
  • Support Data Governance education by providing on the job guidance to Data Governance practitioners to resolve any escalated issues and support achievement of objectives as per defined standards.
  • Support the Data Steward community by ensuring alignment on data quality and defined data quality metrics. Assist with the definition of test cases for data to be executed as part of CTB (change the bank) data requests arising from the labs.
  • Undertake ad hoc reviews and investigations of compliance to standards, policies and business rules pertaining to data and information governance, develops analysis reports, documents key findings i.e. audit and reviews to ensure all findings are resolved in a timely manner.
  • Work closely with IT to provide assurance by performing baseline, design and post implementation reviews to secure and protect data for optimum performance of systems.


Minimum Qualifications

  • Type of Qualification: First Degree
  • Field of Study: Information Studies

Experience Required
Information Lifecycle Management
Data & Analytics
3-4 years
Experience with and understanding of risk management and terminology within related area of financial services, such as banking, investment asset management or insurance. Understanding of related products and services, and basic business processes.

3-4 years
Sound knowledge and understanding of policies (including but not limited to Protection of Personal Information Act (POPI), financial market acts, International Financial Reporting Standards (IFRS) and Business Unit specific regulatory requirements/legislation. Knowledge of DAMA Framework for end-to-end Information Lifecycle. Knowledge of Internal Audit, Governance Frameworks, COBIT 5, King IV, Knowledge of Industry Frameworks: e.g. PCI-DSS.

5-7 years
Experience in data and information environment with knowledge of Data Management and sound understanding of capabilities of the landscape e.g. data modelling – how to translate data governance into a business value/understanding. Experience in providing information govern


Behavioral Competencies:

  • Adopting Practical Approaches
  • Convincing People
  • Developing Strategies
  • Documenting Facts
  • Examining Information
  • Exploring Possibilities
  • Interpreting Data
  • Inviting Feedback
  • Providing Insights
  • Taking Action
  • Team Working
  • Upholding Standards

Technical Competencies:

  • Business Acumen (Audit)
  • Data Compliance
  • Data Management (Administration)
  • Data Quality
  • Evaluation of Internal Controls
  • Information Management
  • Process Governance
  • Remedial Action Development

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Architect, Solutions

Job Purpose

To develop, design and maintain the solution architectures for specific business functional/technical areas. To participate in the definition of the higher-level functional and non-functional requirements, analyse technical trade-offs, determine the major components and subsystems, and define the interfaces and collaborations between them, safeguarding the strategic alignment of technology architecture with the agreed business outcomes.

Key Deliverables 

  • Adhere to Agile methodologies and follow Agile principles through work outputs and behaviours and strive to reach mature levels on the Continuum model by building own competence to work in a continuous delivery environment
  • Articulate solution risks and impacts to relevant stakeholders
  • Collaborate with stakeholders from different disciplines in a cross-functional team to deliver against iteration target
  • Communicate with all stakeholders across all levels to accept and adopt architectures and/or solutions
  • Conform with the approved Enterprise Architecture Governance Framework and Decision Model, as well as with architecture governance body and personal individual Architect mandates
  • Coordinate activities across areas and domains to facilitate and deliver relevant artefacts in achievement of relevant domain/client segment architectures
  • Create domain/client segment architectures by collaborating with key stakeholders, peers and/ or feature teams, aligned to reference architectures and client segment and domain architectures, patterns and roadmaps
  • Design, develop, and maintain solution architectures for specific business functional/technical areas and actively participate in the programme to ensure implementation on the evolving solution of an application
  • Determine the technical design within the architectural guidelines
  • Develop domain/client segment architecture patterns to be consumed in Client Solution, Client Segment or Domain Architectures
  • Engage with and participate in the broader SBG Architecture Community of Practice and collaborate with other Solution Architects as well as with Enterprise Architects across the group to ensure strategically aligned fit-for purpose cost-appropriate architectures and solutions.
  • Evaluate and score requests for information and requests for proposals (RFI and RFP) responses and present reports by providing recommendations and findings
  • Investigate and research the problem statement or programme needs to deliver relevant solution artefacts
  • Maintain reference and solution design documentation according to Group standards
  • Maintain the SBG Universal Technology Register, and log all architecture decisions, risks, deviations, and technology investigations (e.g. proof of concept / technology), in the SBG central architecture registers
  • Monitor requests for information and requests for proposal (RFI and RFP) and provide input and evaluation criteria applied during these processes. Evaluate and score RFI and RFP responses.
  • Observe sound risk management practices and implement validated architecture patterns to be consumed in Client Solution, Client Segment or Domain Architectures
  • Participate and or present in relevant Engineering Architecture Governance forums or related forums (Internal and/or External associations)
  • Perform technical assessments of new and proposed technologies, solutions, products and services as well as concepts (proof of concepts / proof of technology) for adoption by the organisation
  • Plan and develop the architectural runway and backlogs for specific domains/segments in support of upcoming business features/capabilities
  • Plan and develop the architectural runway in support of upcoming business features/capabilities
  • Produce transitional architectures aligned to the target architectures ensuring the formulated architectures and / or solutions are at the appropriate level (conceptual, logical and or physical
  • Provide advice and specialist consulting on planning and analysis, design, build, test and deploy, identification of opportunities and enablement and risk and impact analysis for Solution execution
  • Provide an assessment, review, recommendation and or opinion of Solution, Domain and Client Segment architectures for alignment to Engineering and Business Strategies, legislation and regulation and other relevant governance processes
  • Provide architectural, technical advice and insights to resolve critical situations affecting the organisation and recommend remediation options inclusive of advantages and disadvantages to all stakeholders
  • Uphold the strategic alignment of technology architecture (functional, platform, application, information and data, security, and integration architecture) with the agreed business outcomes
  • Work in partnership with Business representatives (e.g. Product Owner, Product Manager) ensuring alignment and delivering value to the customer


Minimum Qualifications

  • Type of Qualification: Post Graduate Degree
  • Field of Study: Information Technology

Experience Required
Enterprise Technology & Solutions Architecture
5-7 years
Experience in multiple IT disciples e.g. Dev Hardware, analysis, design, service management, architecture

5-7 years
Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams. Experience gained in the management of platforms and operating systems

8-10 years
Experience in designing innovative solutions within technology businesses such as Authentication Systems, System, Platform, and Account Migrations, Enterprise Solution Architecture (ESA), Business Architecture, Information Architecture, Application Architecture or Technology Architecture with a balanced mix of skills covering technologies and industry knowledge


Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Details
  • Developing Expertise
  • Documenting Facts
  • Embracing Change
  • Examining Information
  • Interpreting Data
  • Managing Tasks
  • Producing Output
  • Taking Action
  • Team Working

Technical Competencies:

  • Emerging Technology Monitoring
  • Information Technology Architecture
  • Internal & External IT Environment
  • IT Applications
  • IT Knowledge
  • Solutions Assessment
  • Stakeholder Management (IT)


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