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Network Administrator

Primary Purpose: 

  • This position is primarily responsible for working with and assisting the Senior Network Administrator in administration, managing, maintenance and monitoring of ICT Network and Infrastructure; including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. The position requires flexibility, innovation, initiative, and confidence in dealing with different types of IT hardware and systems and diverse types of people.

Essential Duties: 

  • Achieves and maintains a thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM, and USCIS policies and procedures regarding ICT systems management for RSC Africa.
  • Manages and monitors IT physical layer infrastructure (Power, AC, servers, W/LAN and WAN networks, CCTV, Access control, firewalls, and other network equipment) and ensures the highest performance, reliability, and availability.
  • Maintains and monitors the communication infrastructure (VOIP, VPN, Teleconferencing, Internet links, among others) and ensures the highest performance, reliability, and availability.
  • Fault management and recovery of the network infrastructure
  • Oversee digital security, and set up user accounts, permissions, and passwords in network-related applications.
  • Support and administer third-party networking and software applications.
  • Resolves infrastructure requests escalated from the service desk
  • Creating and maintaining documentation on networking procedures and protocols within ITSM 
  • Collaborating and supporting the site and sub-office IT staff in their tasks and projects. 
  • Traveling to remote field locations for equipment maintenance and network support.
  • Collaboration and working with the Senior IT specialists on various tasks and projects.
  • Participate in 24×7 on-call responsibilities and maintenance window activities.
  • Any other tasks as assigned by IT Management

Qualifications: 

Experience: 

  • Five (5) years paid work experience performing the essential duties is required.
  • 3 years of experience managing and maintaining computer networks, preferably Windows-based networks.
  • Experience in managing IT projects preferred. 

 Skills: 

  • Strong working knowledge in networking (LAN, WLAN, and VPN), especially with Cisco-managed devices (Firewalls, Routers, and switches) – Switching and Routing.
  • Strong knowledge of network security, penetration testing, Intrusion prevention, and detection systems (Cisco Firepower or any other) or related skills are a plus.
  • Strong knowledge and working experience with the administration of database systems, especially MS SQL Server. 
  • Through knowledge of TCP/IP Architecture and OSI model.
  • Strong, up-to-date knowledge of systems security in a large network environment. 
  • Strong knowledge of domain management and Active Directory services.
  • Strong troubleshooting and problems solving skills in a Windows-based environment.
  • Strong knowledge and skills in Windows Server 2016 and above setup and administration.
  • Strong knowledge of using and managing IT Helpdesk systems. 
  • Thorough knowledge of computer licensing requirements, good problem-solving skills, and constant willingness to renew required knowledge.
  • Knowledge of data leak, loss, and encryption methods (McAfee or any other)
  • Knowledge of Office 365 support

Education & Certifications:

  • Bachelor’s degree, associate degree in computer science or MIS, Industry Certification, or combination of education and experience.
  • Comprehensive knowledge of network administration and related hardware and software with Cisco, Checkpoint, Fortinet, etc.
  • Industry certifications in networking or security or systems or service are preferred.
  • CCNA certification is required.

 Abilities: 

 The Network Administration should have the following abilities.

  • Discuss technical information with diverse technical-level users and discern their needs.
  • Facilitate and negotiate.
  • Manage large and diverse workloads under pressure with competing priorities.
  • Maintain the integrity of official records.  
  • Analyze and solve complex problems and make sound decisions.  
  • Work with minimal supervision
  • Strong communication skills, both written and verbal.
  • Routing protocols OSPF, EIGRP, BGP.
  • Experience supporting a decentralized company structure.
  • Maintain a high-performance standard with attention to detail.  
  • Work independently and contribute to the overall operations of RSC Africa.  
  • Actively participate in implementing the U.S. Refugee Admissions Program (USRAP). 

 Important Requirements:

  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
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 Special Requirements: 

  • COVID Vaccination is required for all successful candidates.
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
  • This position is based in Nairobi, Kenya.
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
  • Background check which includes references, and an educational and criminal check is required before the start of employment for International applicants.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. 
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full time
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic. 

Best Interest Determinations (BID) Specialist

Primary Purpose:

  • This is a full time position within ARDU which strategically utilizes temporary CWS RSC deployments to UNHCR offices with the goal of increasing referrals and managing cases in the pipeline for the U.S. Refugee Admissions Program (USRAP) in Africa. CWS RSC Africa works with UNHCR to assist in identifying and preparing Best Interest Determination (BID) and Best Interest Assessment (BIA) reports for unaccompanied and separated children, with the goal of identifying durable solutions for them, including resettlement through the USRAP. The primary function of the BID Specialist is to support the goals of ARDU through these temporary deployments throughout sub-Saharan Africa. Tasks to be completed by the BID Specialist while on deployment in UNHCR offices will be determined in the Terms of Reference (TOR) awarded to them prior to the commencement of each deployment.   

Essential Duties: 

The BID Specialist will be expected to:

  • Travel on deployments to UNHCR and other referring agencies’ offices on short notice, including to refugee camps.  
  • Complete all duties in accordance with ARDU and UNHCR Standard Operating Procedures (SOPs) including country-specific resettlement, confidential case management protocols, and (child) protection guidelines of the deployment location.
  • Monitor outstanding cases, make assessments and follow-up with relevant UNHCR units and/ or Child Protection partners to ensure smooth processing of referral submissions.
  • Analyse all information and interview unaccompanied and separated refugee children whilst conducting home visits for the purpose of preparing BID reports and presenting them to a BID panel.
  • Contribute towards identifying resettlement cases, compiling interview lists, scheduling interviews, as well as carrying out resettlement interviews with the goal of completing UNHCR Resettlement Registration Forms (RRFs) for review.
  • Complete and update all case files and database records per UNHCR guidelines. 
  • Maintain updated knowledge of current refugee situations, with an emphasis on child refugee populations, served in sub-Saharan Africa. 
  • Be available, whilst on deployment, to answer any specific technical questions raised by UNHCR or CWS RSC Africa colleagues regarding USRAP processing.
  • Actively participate as a member of the UNHCR team and comply with UNHCR’s security requirements. 
  • Undertake additional work-related duties as agreed upon by ARDU management, UNHCR Supervisor and the BID Specialist. 
  • Ensure that ARDU staff resources such as current practices and approaches in Child Protection (Best Interests Procedure Guidelines) processing are updated.
  • Communicate challenges related to casework, logistics and relationship with partners to ARDU Management in a timely manner.
  • Submit regular reports to ARDU management to document progress against deployment goals and objectives. 
  • Contribute to the development of deployment training topics, procedures and implementation. 
  • Undertake additional assigned duties while in the field or at the CWS RSC Africa office to support ARDU and CWS RSC Africa, including administrative tasks.
  • Any other duties as assigned.

Qualifications: 

Experience: 

  • Five (5) year’s work experience required
  • Eighteen (18) months of related experience in child protection or child welfare is required. 
  • Previous confidential case management experience, including use of age-appropriate and gender-sensitive interview techniques is required.  
  • Experience working in a child protection framework is required. USRAP casework experience is desirable. 
  • Four (4) years relevant work experience is preferred.

Skills: 

  • Thorough and demonstrated knowledge of international child protection frameworks and UNHCR Best Interests Procedure Guidelines. 
  • Demonstrated knowledge of UNHCR/ USRAP resettlement processes. 
  • Excellent interviewing and counselling skills. 
  • Excellent drafting, writing and analytical skills. 
  • Excellent spoken and written English; secondary language skills in Kiswahili, French or any other African regional language preferred. 
  • Previous assessment/ monitoring and evaluation skills preferred. 
  • Strong interpersonal and diplomacy skills. 
  • Strong computer skills, in particular with Microsoft Office applications. 
  • Excellent organizational and time management skills.

Education & Certifications: 

  • Bachelor’s degree in social work, social sciences, law (or a related field of study), or four (4) years additional work experience in a similar field required, in lieu of a Bachelor’s degree.
  • Master’s degree in a related field of study is preferred

Abilities:

The BID Specialist must have the ability to: 

  • Conduct BID/ BIA assessments and identify protection needs of refugee children. 
  • Work effectively with partners and in team settings. 
  • Travel within sub-Saharan Africa on short notice and sometimes under difficult conditions, including to refugee camps. 
  • Communicate effectively both verbally and in writing.  
  • Conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa. 
  • Maintain a high performance standard with meticulous attention to detail. 
  • Carry out all of the duties of the position efficiently and effectively with minimal supervision.  
  • Work independently and contribute to overall operations of CWS RSC Africa.  
  • Maintain strict confidentiality with CWS RSC Africa administrative and operational information. 
  • Manage a large and diverse workload under pressure with competing priorities. 
  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation.   
  • Demonstrate leadership, take initiative in the development and completion of projects.
  • Analyse, solve complex problems and make sound decisions. 
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP). 

Important Requirements:

  • Have strong English communication skills, both written and oral;
  • Work in a multi-cultural environment; 
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements: 

  • COVID-19 vaccination is strongly recommended for all successful candidates. 
  • This position is based in Nairobi, Kenya/Kampala, Uganda/Pretoria, South Africa
  • This position requires use of laptops at all time, therefore competence in Microsoft office packages is required. 
  • This position may require travel throughout sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program. 
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.  
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must obtain a Certificate of Good Health from a recognized hospital before the start of deployment to UNHCR and have proof of Yellow Fever vaccination before traveling for RSC Africa.
  • Background check which includes references and an educational and criminal check is required before the start of employment. 
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads. 
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces. 
  • This is a full-time position. 
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.  

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