Latest Job Vacancies at CIC Insurance

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Assistant Fund Administration – CICAM

Purpose

  • Responsible for maintenance of client data to ensure timely creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis.

Primary Responsibilities

  • Responsible for follow up on swift resolute of bank channel integration challenges.
  • Contact customers to verify their transactions.
  • Confirm client bank details, balances and prepare payment schedule.
  • Liaise with custodians for resolution of reconciliation issues;
  • Distribute income for the various funds at different periods;
  • End of day process for purposes of generating pricing;
  • Prepare weekly and monthly production reports.
  • Dispatch of client statements.
  • Participate and attend scheduled trustee meetings.
  • Reconcile and review all cheque details, identifying bounced cheques and inform clients.
  • Contact new clients to confirm receipt of funds, process flow and product information.
  • Ensure dispatch of monthly member statements
  • Prepare and dispatch instructions to the custodians.
  • Contact and respond customers to their requests
  • Responding to any queries/complaints on credits

PERSON SPECIFICATION

Academic Qualification

  • Bachelor’s Degree in relevant business field

Professional Qualification

  • Progress towards relevant professional field (Added advantage)

Experience

  • Up to two (2) years’ relevant experience.

 Skills and Competencies

  • MS Suite
  • Strong interpersonal skills.
  • Excellent written and oral communication abilities.
  • Time management and multi-tasking skills.
  • Excellent attention to detail.
  • Ability to exercise prudent judgment.
  • Ability to organize, multitask, prioritize, and work under pressure
  • Proactive and able to work with minimal supervision

Client Service Assistant – CICAM

Purpose

  • The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.

Primary Responsibilities

  • Timely & accurate execution withdrawal & fund switch requests
  • Confirming client account balances and banking details
  • Make call backs to verify client’s debit instructions
  • Debiting clients’ accounts and process payments end-to end
  • Responding to any queries/complaints on withdrawals
  • Preparation of letters to clients’ banks to facilitate payments
  • Carrying out due diligence on the documents received to change bank account details
  • Accurately process requests to change bank account details
  • Preparation of monthly interest disbursements and standing order payments
  • Ensuring adherence to payment operating policies, procedures and risk management
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PERSON SPECIFICATION

Academic Qualification

  • A minimum of Bachelors’ Degree in Business or in a related field.

Professional Qualification

  • Progress towards relevant professional field (Added advantage)

Experience

  • Up to one (1) years’ relevant experience.

Skills and Competencies

  • Excellent customer service skills Strong interpersonal skills.
  • Excellent written and oral communication abilities.
  • Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
  • Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
  • Willingness to adapt to changing business needs

NURSE – MEDICAL CALL CENTRE

PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Handle customer service issues and queries.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.

Academic and Professional Requirements

Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)

Computer literate in MS Office and other office applications

Customer Experience training will be an added advantage.

LEGAL OFFICER – CLAIMS GB

PRIMARY RESPONSIBILITIES:

  • Engaging in negotiations with third party claimants with a view to negotiating out of court settlement
  • Review of legal opinions from external advocates and giving instructions on the same
  • Court attendance to represent the company’s interests
  • Responding to demand letters from external advocates
  • Legal compliance with the court procedures
  • Liaison with external advocates
  • Conducting legal research –legal advice and legal opinions
  • Performing legal analysis of claims
  • Registration of claims
  • Appointment of external service providers e.g. advocates, doctors, investigators etc.; and
  • Maintaining and updating the court hearings dates

Academic and Professional Requirements

Bachelor’s degree in Law or in a related field

Computer literate in MS Office and other office applications

Postgraduate diploma in law (Admission to the bar and holder of a current practicing certificate is a requirement)

CLAIMS ASSISTANT – GENERAL BUSINESS

PRIMARY RESPONSIBILITIES:

  • Register and analyse intimated claims and advise client on supporting claims documents;
  • Appoint service providers where applicable;
  • Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
  • Process fully documented claims and referring any suspicious claims to the supervisor;
  • Initiate third party recoveries (written demand letters);
  • Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
  • Process all service providers invoices and payment within the set standards;
  • Issue discharge vouchers for all fully documented claims;
  • Attend to customer queries and complaints promptly and professionally;
  • Follow up on claims payments

Academic and Professional Requirements

Bachelor’s Degree in a relevant field,

Computer literate in MS Office and other office applications

Part qualification in relevant professional field -Diploma in Insurance,ACCI/AIIK will be an added advantage.

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