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MMC Programme Support Officer
Overall purpose of the role
To support the Mixed Migration Centre – East and Southern Africa with administrative programme and grant management needs; financial tracking, reporting and budgeting; and supply chain and procurement. Interested candidates should have excellent organizational, communication and time management skills as well as a passion for working within an humanitarian organization dedicated to the protection of refugees and migrants..
Program Support and Grant Management
- Support the Regional Head of MMC and 4Mi Manager in developing proposal budgets informed by MMC’s Master Budget and ensure that the correct templates are used during proposal development.
- Review donor contracts and outline key guidelines and policies and ensuring MMC complies with them.
- Act as the primary linkage between MMC and the Grants team to ensure compliance with DRC and donor rules during project implementation and reporting.
- Ensure all projects are up to date on dynamics and that MMC is in good standing in dynamics.
- Review the RAP (Rolling Action Plan) to ensure the correct reporting timelines are captured and reports are submitted as per the target dates.
- Identify and follow up on MMC instalments and ensure they are recorded and uploaded on Dynamics.
Financial, Reporting Support and Budgeting
- Lead in the preparation of donor financial reports, project budgets, support the Regional Head of MMC to develop proposals and budgets, and support to final project audits.
- Review supporting documentation for accuracy and adherence to DRC, donor policies and accounting principles before submitting to the donor.
- Print, file and certify financial vouchers to accompany financial reports to donors.
- Prepare and update MMC’s Master Budget in coordination with the Regional Finance Controller.
- Identify funding gaps and inform the Regional Head of MMC and 4Mi Manager.
- Set up and participate in Budget Follow Up meetings between MMC, Grants and the Finance department.
- Review project expenses monthly/quarterly to identify any re-bookings or re-postings as per the different budgets and budget lines. And ensured that they are posted on Dynamics.
- Support the team with processing payments of vendors and consultants.
- Prepare the salary rescheduling as per the active projects and budgets.
Supply Chain and Procurement
- Lead the procurement process within the team including raising purchase requisition requests, follow up with the Supply Chain teams on delivery of goods and services, quality control of delivered goods and services, liaison with suppliers on any matter arising, and invoicing and payment.
- Support the Supply Chain team in ensuring that MMC donors’ guidelines are adhered to.
- Support with the preparation and approval of Derogations, Note for files, Statement of Works and Completion Certificates templates for consultancies procurements.
- Support the Regional Head of MMC in the recruitment of consultants, including but not limited to, liaising with the Supply Chain and Human Resource teams in advertising consultancies, identification of candidates, contract reviews, invoicing and payment, consultant evaluation and consultancy close-out procedures..
Experience and technical competencies:
- University Degree in a relevant field: Business Administration, Finance, International development/relations, Political science, Communications, Social science
- At least 5 years’ Programme support experience, with a preference given to experience in an INGO.
- Proven experience in financial management and program development in an INGO.
- Ability to work independently and with excellent organizational, planning and time management skills.
- Demonstrated ability to manage processes and maintain accurate records.
- Demonstrated ability to coordinate tasks to meet deadlines.
- Ability to write in a clear and concise manner and to communicate effectively orally. High proficiency in Microsoft Word, Excel and PowerPoint.
- Good interpersonal skills; ability to work in a multi-cultural environment with respect for diversity.
- An interest in the regional mixed migration dynamic in East and Southern Africa and Yemen.
- Full professional proficiency in English;
- Arabic or French is an asset
Expires: 15 May 2023
4Mi Project Manager
Overall purpose of the role
The specific objectives of the 4Mi Project Manager will be to lead and support the implementation of the 4Mi project in Eastern and Southern Africa | Egypt and Yemen and continue efforts to expand to the Great Lakes and Southern Africa, to establish a continually improved knowledge base for protection response to mixed migration and better inform public policy. 4Mi has been rolled out in Djibouti, Kenya, Somalia, Ethiopia, Sudan, and Uganda and with a history of activities in South Africa. The successful candidate will ensure that the existing 4Mi structure and network shall continue to meet the needs of humanitarian and development stakeholders whilst expanding 4Mi into new localities and countries in the region. This role will also advise the MMC global team on expansions and strengthening of 4Mi programming across the world.
Daily 4Mi operations and staff management
- To oversee the operations, implementation and management of the 4Mi project in East Africa, Yemen and Egypt / Great Lakes / Southern Africa and where relevant coordinate with the 4Mi Global Coordinator and the other 4Mi PMs. To ensure that all 4Mi project targets/donor deliverables are met.
- To manage the 4Mi Information Management Officers and 4Mi Project Officers/Coordinators who coordinate a network of field enumerators in different countries using digital technology to survey mixed migration.
- To identify partners, key informants, contacts and other interlocutors critical to the success of this project, represent MMC at conferences and workshops, and establish close working relations with relevant existing mixed migration-related agencies in different countries.
- Responsibly manage all 4Mi budgets and forecasts and ensure timely and regular donor reporting.
- In support of the MMC Regional Head, maintain donor relations with 4Mi donors and expand the donor base for 4Mi
- Expand 4Mi project geographically and contribute to the strategy and fundraising closely with the MMC Regional Head
- Develop, in close collaboration with the MMC Regional Head, appropriate internal processes and SOPs to ensure the success of MMC operations.
Data collection, methodology and analysis of 4Mi data
- In coordination with the 4Mi Global Coordinator, lead on improving and implementing the 4Mi programme and methodology in the region (including, but not limited to, recruitment of enumerators in the field, developing and refining a training manual for enumerators, defining geographical position of enumerators, respondent selection and survey design) and, ensure the methodology of 4Mi is regularly reviewed with respect to increasing its reliability and voracity.
- Oversee the work of the 4Mi Information Management Officers and ensure that 4Mi data is cleaned, validated and formatted for analysis.
- Ensure timely, regular updates of 4Mi data for the MMC website and 4Mi-related publications, in collaboration with the 4Mi Project Officers and Research Officer/s.
- Manage and organize data and be skilled at quantitative analysis and interpretation of data for use in infographics and research (for electronic and hard copy use)
- Contribute to 4Mi snapshots and 4Mi-related publications, in collaboration with the IMOs and Project Officers
- Keep abreast of new developments and ongoing debates on migration data and participate in brainstorming and strategy sessions on new areas of research.
Experience and technical competencies:
- Master’s degree in development economics, social statistics, migration or other relevant subject.
- A graduate with at least 5-7 years’ experience in an international context (with an NGO, an international organization or a research organization) managing quantitative data collection and/or research projects
- Project cycle and budget management
- Experience in fundraising
- At least 3 years of experience in team management, ideally managing a minimum of 3 employees
- Proven record in survey design and implementation in complex settings
- Advanced skills in quantitative analysis and well versed in a statistical package such as STATA, SPSS, or R
- Strong ability to independently make rapid assessments and sound judgments
- Excellent communication skills and problem-solving skills
- Ability to work under pressure and with competing deadlines
- Experience working as part of a regional team and in a multicultural environment
- A highly-motivated, organized self-starter who can work independently
- Reporting and drafting skills (highly desirable)
- Strong and proven interest in issues of migration and/or forced displacement
- Ability to travel (30%) of the time in this role (desirable)
- Strong speaking, analytical and writing skills in English
- Demonstrated understanding of current mixed migration debates and dynamics in the region is an asset
Expires: 19 May 2023
About the role
We are currently looking for qualified and experienced individuals to join our pool of Area Managers (AM). As DRC’s primary representative in an area, you will be responsible for the coordination, management, development and representation of DRC programming within your area. You will oversee program implementation according to the country strategy and ensure that operations are implemented within DRC’s regulations, procedures, guidelines and strategies. You will also be responsible for enabling a productive and accountable relationship with beneficiaries, community leaders/representatives, relevant governmental authorities, donors, national and international NGOs as well as UN Agencies.
Duties and Responsibilities
The Area Manager will be responsible for the following:
- Supervise the timely implementation of the project portfolio funded by institutional and/or private donations
- Organise and oversee regular project review meetings, particularly for multi sector projects
- Ensure regular contact, frequent support and visits to sub offices
- Contribute to the development of new programme initiatives and help seek funding for these
Support Services Management
- Ensure that all DRC policies and procedures are in place and are adhered to Finance, HR and Supply Chain
- Ensure compliance with DRC’s Code of Conduct
- Ensure timely and accurate financial forecasting and reporting as overall responsible for all budgets
Representation and Advocacy
- Maintain DRC’s position as a key actor in the INGO community and represent DRC to donors and external actors
- Maintain good relations and close coordination with local authorities, UN agencies, international and national civil society
- Ensure DRC’s active engagement and advocacy in local and national level co-ordination bodies on the Programme portfolio (for example protection, child protection, shelter, livelihoods)
- In close coordination with the Country Director and DRC’s Safety Manager, monitor the security environment and implement appropriate safety and security procedures (MOSS compliant)
Strategy and Fundraising
- In close cooperation with the Head of Programme, contribute to the identification and development of new programme initiatives in your designated area, including facilitating assessments and overseeing preparation of concept notes and proposals
- Support the National Coordinators (for example protection, MRE, Livelihoods) in proactively identify areas for collaboration and integrative programming between teams and sectors
- Work with the Country Director and Head of Programme to continue developing the DRC strategy for designated area
Team and People Management
- People management of direct reports and overall responsibility for all staff in the area (including recruitment, development, people planning and performance)
- Maintain a positive, collaborative and enabling work environment
- Ensure positive staff management, including proactive staff capacity building and ensuring performance reviews are conducted
You have direct programming experience in one of DRC’s programmatic sectors, as well as experience in management and oversight of a large office. You are familiar with humanitarian principles and practices, have a strong background in representing an international organization to external partners and authorities and excellent networking skills.
To be successful in this role you must have:
- A minimum of 7 years relevant project and/or programme management experience with an international NGO
- A minimum of 5 years of experience of managing a team of both Expatriate and National Staff, ideally across different locations
- Practical experience of implementing multi-sectoral projects, ideally within the fields of emergency response, protection and livelihoods or humanitarian mine action preferably in a conflict-related context
- Experience with writing project proposals and concept notes to mobilize resources and complement and expand current programming
- Experience of managing an office/team where you have had responsibility for ensuring that all finance, supply chain and HR procedures are being followed according to organisational procedures
- Experience with representation of the agency with government, UN, and donor audiences for coordination and advocacy
- Strong diplomatic skills in communicating with stakeholders, fellow heads of office and staff
- Professional fluency in English (depending on the designated area proficiency in other language might be mandatory)
- University Degree in humanitarian/development studies, social sciences or other relevant field
- Prior knowledge of working with DRC and/or International NGO in relevant region will be considered an asset
- Prior knowledge of cooperation with local partners will be considered an asset
Expires: 30 Jun 2023
About the Job
The Country Director plays a strong leadership role in DRC’s comprehensive and solutions-based approach to displacement through a high level of strategic leadership, innovation and effective advocacy. The Country Director is ultimately accountable in country for all aspects of DRC’s work, leading the consolidation and at the same time development of the programme, continuing the process of developing solid impact measurement mechanisms, strengthening accountability initiatives and ensuring that the financial management and organizational setup is adapted to the operational context. The Country Director sets direction, leads, maintains team morale, safety and welfare, and manages resources. The Country Director delegates specific duties as necessary, while maintaining oversight and accountability.
Your main duties and responsibilities will be:
- Represent the programme to authorities, donors, partners, and in various co-ordination fora;
- Strengthen DRC’s position nationally and regionally;
- Ensure that DRC maintains excellent and productive relations with all key stakeholders, especially beneficiaries, local authorities, the humanitarian community and donors.
Direct managerial oversight and support
- Ensure that the senior management team members have clear and realistic performance based management goals;
- Overall management of the operation and direct manager for senior staff members;
- Ensure that the senior management team is effective, mutually supporting and sufficiently involved in decision making;
Fundraising and Advocacy
- Ensure the country operation has an actionable and living fundraising strategy that leverages DRC’s strategy and strengths to play an meaningful role in Ethiopia that is grounded in reality of the funding funding environment;
- Together with the Head of Programme, lead the team in writing concept papers, project proposals and budgets in line with the approved country strategy;
- Lead on advocacy for all DRC key messages;
- Accountable for ensuring that the programme is delivered in a safe and secure manner;
- Provide overall accountability for security, including development of and ensuring adherence to security procedures, monitoring of the security situation, analysing and provision of recommendations;
- Together with the Head of Support Services, provide overall budget monitoring, financial management and expenses control including compliance with minimum DRC and donor requirements and ensuring that necessary systems are in place;
- Manage the resources allocated effectively and transparently by respecting and meeting all legal requirements in country;
- Provide leadership support to staff and promote best practices in human resources management;
- Ensure coaching and counselling advice to staff when necessary and lead initiatives to develop staff capacity
- Together with the Head of Programme, lead the development and update of the programme strategy, within DRC’s overall regional and global strategic frameworks;
Accountability and Quality
- Ensure that DRC standard regulations and operational procedures (Code of Conduct, DRC Management handbooks, CHS standards, etc.) are followed;
- Continuously monitor and develop relevant accountability initiatives in the field as well as strengthening the effort to document the impact of activities and our presence.
To be successful in this role we expect you possess the following:
- Bachelor’s degree in political science, international development, economics or other relevant field.
- Minimum 10 years’ management experience in emergency/development contexts as country director/senior manager of a humanitarian or development organization or similar
- Experience representing a large and leading organization to donors, external partners and authorities;
- Experience with networking, advocacy and coordination;
- Experience in managing staff in insecure/stressful locations;
- Experience with conflict related displacement issues;
- Experience of managing budgets and multiple donor contracts;
- Experience in donor contact, fundraising and networking;
- Experience and proven leadership skills and a competence in people management;
- Proven communicator with all types of stakeholders;
- Proven commitment to accountable practices and knowledge of quality assurance systems
- Full professional proficiency in English is required;
- Experience working in the East Africa, Great Lakes and/or Horn of Africa;
- Master degree
- Other regional languages
Expires : 30 Jun 2023
Head of Support Services
About the role in general
The Head of Support Services will ensure an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain.
The Head of Support Services is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate DRC’s vision, and have the strong oral and written communication skill required to translate vision into action. You will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission.
You will be a member of the Senior Management Team, with overall responsibility of program support and timely completion of annual performance indicators under support functions. You will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organisational development and financial accountability initiatives. Furthermore, you will ensure timely and appropriate communication with Area Managers, Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks.
Your main duties and responsibilities will be:
- Lead and manage the support managers (recruiting, performance, well-being and development)
- Manage, deliver and report on current operations programme support in geographic scope
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
- Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support areas
- Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems
- Actively contribute to the risk management plan and mitigations for the country that identifies the major financial and operational risks
- Ensure that all administrative and legal-related systems are accurate and maintained
- Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
- Contribute to the development and implementation of DRC’s global development initiatives
DRC Dynamics ERP System
- Ensure ERP functionality is properly rolled out and used by relevant staff
- Apply reports and data analytics from DRC Dynamics to improve overall performance
- Act as heavy user for most of the Projects & Finance functionalities
- Supports the managers to coordinate the daily activities of each team to ensure workload is supported and prioritized appropriately
- Does not have direct line management responsibility for teams, but will contribute to recruitment and/or performance appraisal of members of the team
- Develops a capacity building and mentoring style of operations within the teams offering trainings and opportunities within the organization for staff development
To be successful in this role we expect you to have at least 7 years of experience in a relevant field and possess strong skills motivating people through change. Moreover, we also expect the following:
- A Master’s Degree or advanced professional qualification in Finance or Business Administration.
- 4 years experience in a similar role in an international NGO.
- Proven leadership skills and a competence in people management
- Proven operational management experience and capability, including in conflict areas
- Proven significant financial, information and systems management experience
- Significant experience in procurement and tender processes
- Understanding and experience of institutional fundraising
- Understanding of the countries in which DRC operates and sensitive to the cultural context
- Experience working in an ERP system, including supply chain, finance and HR systems
- Full professional proficiency in English.
Head of Programme
About the job in general
The Head of Programme has the overall technical and management responsibility for DRC’s programmatic work, including in protection, peacebuilding, resilience, economic recovery and promotion of durable solutions for displacement affected populations, on the basis of humanitarian principles and human rights. Key focus area of work is to lead and manage the strategic development and implementation of the DRC programmes.
S/he will ensure timely delivery of planned results, within budget, oversee adherence to applicable policies, guide and manage the capacity building of DRC project staff, spearhead fundraising and business development, safeguard staff and assets, advance and coordinate DRC’s work with internal and external stakeholders, including current and potential donors, contribute to planning, coordination and learning within DRC and the organisation as a whole. As part of the DRC Senior Management Team, the Head of Programme may have responsibilities as part of the regional initiatives in East Africa and Great Lakes region such as development or review of durable solutions strategies.
Responsibilities and Tasks:
The Head of Programme reports to and works in close collaboration with the Country Director. Specific responsibilities include:
Strategic Programme Development
- In co-ordination with the protection, economic recovery, HDPB and other technical staff, lead the strategic development of DRC’s work in Kenya.
- Support the Country Director in drafting, promoting, and rolling out of all DRC-relevant strategic programme and planning documents in broad consultation with all relevant staff. These documents include the Strategic Programme Document, Results Contract, as well as strategies for all programming sectors.
- Ensure proper understanding of DRC programmatic approaches and strategies by relevant actors (i.e. staff members, partners, partner NGOs, government counterparts, and donors).
- Ensure high quality technical programme design, implementation and MEAL across all DRC Kenya operations
- As an SMT member, manage regular and critical review of the country strategic and action plans and initiate corrective actions/problem solving if and when needed. Follow-up on the Results Plan and report against its indicators.
- In close coordination with the Country Director, represent DRC in key programme relevant meetings with donors, local government authorities, partners, UN agencies and international and local NGOs and various local co-ordination forums.
- Support development and review of the country programme emergency preparedness and response plan.
- Align DRC Kenya program sectors with the DRC Global key sectors as per Country needs.
- Design and implement a resource mobilization strategy
- Manage and develop strong strategic business development to maintain, direct and expand DRC’s current programme portfolio in Kenya
- Position DRC Kenya for consortia opportunities, including with private sector partners
- Management, operational oversight, coordination and implementation of DRC projects within the DRC Kenya programme.
- Manage the program technical team to ensure effective support to field teams in design, quality assurance, and consistent application of grant compliance standards/policies.
- Provide appropriate and timely feedback to the programmes team staff regarding their performance, including annual staff performance appraisals. Identify with staff their needs and opportunities for professional development.
- Support the development of an organizational culture that reflects DRC mandate, values, promotes accountability and high performance, encourage a team culture of learning, creativity and innovation.
Programme Quality Assurance
- Ensure high quality project implementation for DRC projects in line with agreed results, budgets, and work plans.
- Contribute to regular programme risk analysis and development of mitigation plans in consultation with Area Managers and technical staff
- Ensure cross-cutting themes e.g. AGD, Climate Change Adaptation, CHS & relevant technical standards are mainstreamed in all programs where appropriate and relevant.
- Contribute to the improvement and application of the country programme monitoring, evaluation, accountability and learning system in order to facilitate continual learning and adaptive management.
- Contribute to active dissemination and communication of programme findings and research outcomes widely.
- Oversee the planning and implementation of capacity building of key staff on issues relating to programme strategies and quality.
Compliance and Grants Management
- Ensure that relevant grants management and donor regulations and requirements are adequately shared and understood by the programme and support teams by overseeing the regular conduct of grants inception meetings, follow up meetings and trainings on donor requirements.
- Plan and execute trimester and annual review sessions and oversee implementation of corrective measures.
- Support the review and timely submission of high-quality donor reports in collaboration with programmes and area teams.
People Management and internal communication
- Manage, coordinate and coach members of the programme team, ensuring their professional development and capacity building as needed
- Oversee and support capacity building for expatriate and national staff on technical issues and program cycle management, based on assessment of the critical program improvement needs of the country mission
- Work in close cooperation with programme and support staff in the country mission, and actively seek support, knowledge and coaching as necessary from colleagues in other regions and HQ
To be successful in this role the ideal candidate should have a minimum of 7 years experience within a similar role overseeing a complex emergency and development programme preferably working on displacement issues. Moreover, we also expect the following:
- Relevant University Degree, Masters or post-graduate in international relations, Humanitarian Programs Management, degree, political science, international development and/or similar field
- Minimum 7 years management experience, of which at least 3 should include management of a portfolio of programmes across multiple sectors.
- Minimum 4 years of experience in staff management and development.
- Good understanding of displacement issues and related international standards/frameworks
- Strong experience in programme quality, MEAL, programme development and proven fundraising abilities with key donors
- Proven experience of representing externally to key stakeholders, including donors, embassies and clusters.
- Experience of leading strategic programming and planning processes
- Experience of managing systems and tools to oversee complex project portfolios across different sectors and locations as well as within consortiums
- Ability to live and work under pressure in a rapidly changing and sometimes insecure environment
- Team player with excellent communication and strong participatory leadership skills
- Full professional proficiency in English and French
Expires : 30 Jun 2023