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Customer Service Agent (Cargo) – H07-I
Brief Description
- The ideal candidate will ensure efficient and effective cargo handling while adhering to our KQ Standard Operating Procedures (CHM), Standard Operating Models (SOMs) and KQ Way practices in compliance with regulatory requirements, Industry best practices, SLAs and customer expectations.
Detailed Description
Principal Accountabilities (Responsibility)
- To consistently deliver cargo handling services in accordance with customer airline SLA’s and customer expectations.
- To deliver cost effective service to meet agreed customer airline SLA’s.
- Understand and apply all identified and applicable risk control measures. Assist with identification of hazards within operations/work areas and report to Duty Controller.
- Adhere to a healthy, safe and secure working environment in compliance with relevant legislative, regulatory, company procedures and requirements of customer airlines.
- Adhere to conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.
- To prepare and report accurately flight details on a timely basis, to enable cost effective service delivery and revenue management.
- To identify and report incidents, accidents and atleast one near miss/hazard per month.
- To ensure you are current on all mandatory and functional trainings at any given time.
- To ensure accuracy in the information passed to the customer and internal stakeholders.
- To ensure you are in the right PPE while on duty and embrace a positive safety culture.
- Observe any other safety measures as stipulated in the company safety policy.
- Compile export/import flight trip file, physical filing and archiving.
- To ensure accuracy in the information passed to the customer and internal stakeholders.
- To attend team meetings and adhere to 5S rules in workplace.
- To report and close irregularities within 2hrs, else escalate to your team leader.
Job Requirements
Qualification (Minimum)
- Certificate in Cargo Handling Course OR relevant diploma course.
- KCSE C Plain.
- Relevant Internship Experience in Airline Cargo Handling environment.
- Minimum 1 year experience delivering customer service in a demanding client environment.
Additional Details
- Other Skills
- Communication/interpersonal skills.
- Computer literate.
External End Date 16-Jun-2023
Procurement Specialist – H10
Brief Description
- Implement and maintain cost effective procurement requirements for the Kenya Airways Group of companies to achieve a safe, sustainable and reliable Supply Chain and increase shareholder value and organizations profit.
Detailed Description
Principal Accountabilities (Responsibility)
- Ensure 100% compliance on e-sourcing tool to execute sourcing activities
- Manage end to end procure to pay process
- Review PDI and confirm need before processing the PO. Align with user on need and budgetary allocation/availability
- Process PO within approved TAT 12 hours for stock items, 72 hours for non-stock item to ensure 100% delivery to the business.
- Expedite on released orders as per delivery schedule. Ensure supplier adheres to quality, compliance and invoice accuracy.
- Analyses supplier performance and use discretion to decide which supplier delivers best value to fulfil user needs
- Participates in supplier engagement and development work in achieving delivery of consistent Quality within specifications.
- Maintain Supplier Procurement trends to offer visibility of volume/value growth position.
- Manage project financials ensuring value for external relationships and driving efficiencies in every approach.
- Adhere to KQ Procurement buying policies & procedures in all sourcing undertaking
- Perform periodic spend analysis and market research
- Lead upkeep of Vendor Managed Inventory (VMI) at approved locations.
- Implement procurement processes to ensure efficiency, cost savings and best practices
- Develop detailed sourcing and category plans to maximize effectiveness and efficiency.
- 100% system usage on all sourcing activities
- Drive supply optimization and harmonization initiatives
- Supplier engagement, relationship management and KPI Accountability.
- Prepare reports on supplier performance to ensure timely deliveries and quality assurance.
- Organize and facilitate periodic meetings with key stakeholders to review supplier performance & strategies to improve the same
- Enable and exploit supplier innovation to deliver competitive advantage and cost reduction
- Manage day to day relationship with the supplier
- Evaluation of supplier performance against specified performance indicators and SLA’s to ensure adherence to key contract milestones.
- Provide monthly reports on procurement KPI’s against internal user targets to ensure alignment • Provide supplier performance reports for monitoring and evaluation
- Identify items for disposal within each category to ensuring compliance to the company disposal policy
- Deliver savings through ensuring pricing on PO matches the contracted rates to support the business financial objectives.
- Ensure all sourcing is within allocated budget allocations.
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Job Requirements
Qualification (Minimum)
- Degree in Business or any relevant area.
- Graduate diploma in Supplies Management or equivalent from recognized institution
- At least 2 years’ relevant experience in the department.
Additional Details
- Must have great communication skills
- Negotiation skills
- Analytical skills
- Knowledge of tender procedures
- Critical and proactive thinking
- Understanding of INCO TERMS
- Good grasp of Supply Chain
- Familiar with Supply chain software to help procurement record transactions, manage supplier information
- Familiar with Inventory management systems to understand impact of inventory tracking and ordering processes and. with various software used to manage inventory.
- Adept at using Microsoft Office applications – from Microsoft Word, used to create correspondence and reports, to Excel, used for producing spreadsheets on supply costs and comparisons.
- Track record of Integrity and ability to commit to driving compliance and accepting responsibilities of New SC values.
Data Protection & Compliance Officer – H12
Brief Description
- The role holder will support the Senior Manager Risk & Compliance in establishing and maintaining a robust and effective risk & compliance framework. The data protection and risk officer will play a pivotal role in the implementation of the data protection framework which has been designed for the company and will ensure the effective management of Kenya Airways’ data processes and subjects in compliance with the Personal Data Protection Regulations of Kenya and GDPR. The company expects that the Data Protection & Compliance Officer will adopt the highest standards of compliance and governance in line with best practice, laws, regulatory and internal policy standards.
Detailed Description
Principal Accountabilities (Responsibility)
Compliance Management
- Support implementation of a compliance management framework and a compliance system to ensure compliance with industry regulations and internal policies covering the global operation.
- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
- Review compliance policies and procedures on a regular basis to ensure they comply with statutory and regulatory requirements.
Implementation of the Data Protection Framework
- Implement a comprehensive enterprise-wide data protection program in line with essential elements of the Kenya Data Protection Regulations & GDPR such as principles of data processing, data subjects’ rights, privacy by design, records of processing activities, security of processing, breach escalation & records management.
- Implement the draft data protection policies and contract templates to remediate existing gaps with regards to data protection in Kenya Airways processes and ensure alignment with global standards (e.g., GDPR).
- Maintain records of all data assets and exports in conjunction with the relevant internal stakeholders.
- Identify and evaluate Kenya Airways’ data processing activities.
- Coordinate Data Protection Impact Assessments (DPIAs).
- Monitor data protection procedures and compliance within the Kenya Airway’s global operations.
Data Breach Response Plan
- Implement a data breach response plan and coordinate the activities of the plan.
- Ensure timely remediation of incidents, including impact assessments, breach response, complaints management, claims or notifications, and responding to subject access requests (SARs).
- Maintain the personal data breach log of the company.
- Report data breaches to the Office of the Data protection commissioner of Kenya as provided for in the Data Protection Regulations as we as any other global structures.
Stakeholder Management.
- Act as point of contact with the office of the Data Protection Commissioner, other supervisory authorities, internal and external stakeholders.
- Coordinate and maintain relationships with various internal & external stakeholders including regulators for information sourcing, communication and achievement of timely actions as required
- Liaise with regulators and external networks on best practice and updates on data protection regulations and ensure that these are embedded within the company.
- Collaborate with risk champions and internal audit to remedy control lapses/gaps.
Reporting
- Prepare and provide standard and ad-hoc information and data reports on compliance with data protection regulations to the leadership of the company.
- Provide relevant periodic reports to the Office of the Data Protection Commissioner of Kenya.
- Provide regular status updates to management and draw immediate attention to compliance exposures for remedial action.
Training
- Support the implementation of the compliance and data protection training and awareness calendar, to ensure that knowledge gaps are eliminated, and critical knowledge requirements are disseminated to staff on an ongoing basis.
- Coordinate development of training content and setup of training sessions.
- Build capacity of risk & compliance champions across the institution.
Job Requirements
Qualification (Minimum)
- bachelor’s degree in business, law or related fields.
- Minimum 5 years of experience implementing controls.
- Experience implementing data protection guidelines is essential.
- Sound knowledge of Kenya Data Protection Regulations & GDPR is essential.
- Qualifications in data protection would be beneficial but is not essential.
Additional Details
- Knowledge of internal controls and risk assessment methodologies, policies and systems.
- Knowledge of regulatory compliance requirements.
- Knowledge of relevant Aviation and other key National and International Compliance Standards, legislations, and regulations.
- Strategic, creative, and analytical thinker.
- Tech Savvy and good analysis skills.
- Report Writing.
- Good stakeholder management skills.
- Excellent planning and organization skills.
- Emotional Intelligence with excellent communication skills.