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Universal/SME Banker

Job Summary

  • To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards


  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)


Job Summary

  • To deliver business enablement support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Purpose;

  • To implement the Global Markets Sales business strategy according to the Director, Global Markets Sales and the Absa Market Sales Strategy and Policies & Procedures, and in line with Group Values.

Key Accountabilities;

Markets sales dealing – 80 %

  • Under the guidance of the Director, Market Sales actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements
  • Acting as the primary point of contact for both internal (Corporate, Commercial & Retail) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwor
  • Manage one’s client portfolio, to include:
    • Daily contact with clients who have completed the Terms of Business (TOB)
    • Regular face-to-face interaction with clients in one’s portfolio
    • Regular contact with principle Relationship Managers
  • Managing the Business Bankingg  portfolio and support the team in the management of the other client portfolios where needed
  • Under the direction of the head of Market sales – RBB achieving a leading position in the chosen products, markets and segments by:
    • Spending at least 50% of one’s time meeting with existing and identified new clients
    • Giving superior customer service
    • Presenting the full Absa product set to clients whilst managing the product portfolio to suit client needs
    • Expanding the customer base as is appropriate
    • Undertaking customer visits and joint customer visits with the coverage teams
    • Actively participating in client events with Absa , including training and seminars, and Entertaining clients as permitted under the bank and group compliance policies
  • Managing Business Banking Segment portfolio  to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
  • Ensure that Counterparty credit limits are not exceeded
  • Assisting the Head of Market sales – RBB in achieving strategic and tactical objectives

Reporting – 5%

Key actions to include:

  • Providing weekly reporting on client growth, volume and profitability in one’s own portfolio
  • Providing detailed Management Information to the Director, Market sales on the composition, performance and profitability of the client portfolios on a monthly basis
  • Assisting the Head of Market sales -RBB with any ad-hoc reporting requests

Personal Development – 5%

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Key actions to include:

  • Actively managing one’s own technical and soft skills development in conjunction with the Director, Market sales.
  • Researching, identifying and proposing training solutions for own development to the Director, Market sales.

Risk Management – 10%

Key actions to include:

  • Maintaining a strong compliance culture.
  • Adhering to all the policies and procedures of the bank.
  • Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
  • Ensuring high quality of service to all clients (reputational risk).

Risk & Control Objective

  • “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Knowledge, Experience & Expertise;


  • Knowledge of Global Markets Sales products
  • Knowledge of the Business Banking Segment dynamics
  • Knowledge of global happenings and  trends in the Financial markets
  • Knowledge of Sales Techniques
  • Understanding of interest rate and foreign exchange markets
  • Understanding of the mathematic of pricing for FX
  • Understanding of interest rate risk, foreign exchange risk and credit risk
  • Understanding of the policies, procedures and ethical requirements of a Market environment
  • Understanding of Market back office operations
  • Communication skills
  • Strong understanding of the Kenyan and Global Foreign Currency Markets.
  • Strong understanding of foreign currency portfolio management.
  • Strong product management capabilities.
  • Highly developed analytical skills, problem solving and planning abilities
  • Communication skills both written and oral.
  • Strong numerical and analytical skills for calculation of statistics, figures and targets and understanding of product profit drivers
  • Strong team player, innovative- sell new ideas, build and maintain key relationships and with the ability to influence
  • Self-motivated and results orientated
  • Strong business awareness
  • Ability to work under minimal supervision and deliver under tight deadlines
  • Excellent Stakeholder management


  • Understanding of Risk Management Products across the various asset classes
  • Understanding of political and economic activity and the impacts on exchange rates and interest rates
  • Understanding of industry, advisory, regulatory and professional bodies
  • Knowledge of Absa products and systems that support them, and a good understanding of Absa Group products
  • Knowledge of Absa Governance processes

Application Deadline –  23 June 2023


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