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Programme Specialist (P-3), PG Child Protection/Migration Hub

How can you make a difference?

  • The Programme Specialist is accountable for providing technical support, coordination, knowledge management and advocacy support to achieve positive outcomes for children and young people on the move.
  • The purpose of the post is to support the Migration and Displacement Hub and the Social Protection team in strengthening the organisation’s work on children’s rights in displacement contexts through evidence generation and knowledge management, capacity building, building partnerships and synergies across stakeholders, provision of technical support and policy influencing.

To qualify as an advocate for every child you will have to…
Working across 2 teams, this staff member will support UNICEF in strengthening UNICEF’s programme and policy engagement on children’s rights in displacement contexts, with a particular focus on inclusive social protection and youth engagement. S/he will work collaboratively with colleagues across different teams at UNICEF – in the Programme Group, at regional and country office, and with external partners to drive changes in policy and practice. Duties include:
Strengthening UNICEF’s work at all levels on inclusive social protection and other issues for displaced populations and host communities, with a special focus on PROSPECTS countries.

  • Support the development of practical guidance and tools for inclusive social protection and other basic services for host and displaced populations
  • Provide regions and country offices with high quality technical assistance on displacement issues for children.
  • Support the development of country programme documents and other resources in countries impacted by displacement.

Consolidation of evidence, knowledge management and strengthening learning for children in displacement contextsUndertake activities to strengthen UNICEF’s policy influencing efforts in humanitarian and fragile contexts.

  • Coordinate evidence generation and documentation of good practises on social protection and other thematic areas in displacement contexts .
  • Map and maintain updated information on emerging opportunities for advocacy on inclusive social protection.
  • Facilitate south-south learning and knowledge exchange to influence practice and build capacity globally on social protection in humanitarian and fragile contexts, with a particular focus on displacement contexts.
  • Contribute to wider capacity building and learning plans in the Social Protection team and in the Migration and Displacement Hub.

Engaging with government counterparts, partners, other stakeholders, and UNICEF regional and country offices to influence policy for children in displacement contextsWork closely with relevant stakeholders to follow up on commitments made at the Global Refugee Forum and other intergovernmental and interagency fora on inclusive social protection and other issues for displaced children and host communities.

  • Regular engagement with UNICEF staff across sectors and at HQ, regional and country office level, partners, and other external stakeholders engaged to support implementation of the PROSPECTS partnership.
  • Support the establishment of a Knowledge management and Technical Assistance hub on the issue of social protection in displacement contexts, in partnership with other stakeholders.
  • Provide on site analytical and documentation support to country and regional teams on topics relevant to child poverty and social protection, as required.

Support youth engagement in UNICEF’s migration and displacement programming, with particular focus on the implementation of the Youth on the Move Fellowship Programme and its scale-up and sustainability plan.

  • Liaise with key HQ teams, such as DHR, ADAP, UNICEF regional and country offices hosting fellows, and external partners, such as MYCP to implement and formally lauch the Youth on the Move Fellowship Programme.
  • Coordinate recruitment, training, mentorship and capacity building support activities for the Fellows and hosting offices/supervisors; Trouble-shoot logistical and other issues as they arise.
  • Support the development of communications materials and assets in collaboration with GCA in order to mobilize resources and garner political support for the formal uptake and scaling of the programme within UNICEF and with external partners.


  • Proactively engage in team activities
  • Undertake other key responsibilities as required.

The Following Minimum Requirements

  • An advanced university degree in Public Policy, Political Science, International Relations, International Development, Public Administration, Economics, Communication and/or related field is required.
  • A minimum of five (5) years of progressively responsible and relevant professional work experience in social protection, displacement or related fields is required.
  • Building and managing complex multi stakeholder processes and networks is required.
  • Experience of global and regional policy influencing on social protection in displacement contexts is an added advantage.
  • At least 2 years of demonstrated experience of developing technical knowledge products and their systematic dissemination to enhance learning is desired.
  • Ability to present complex policy ideas in succinct, engaging ways in written and oral communication.
  • Knowledge of children’s rights, public policy, international development, migration and displacement,and humanitarian issues.
  • Experience in advocacy and influencing at the international level is an asset.
  • Fluency in English is required. Working knowledge of another UN language (Arabic, Chinese, French, Russian and Spanish) is considered an asset.

ICT Assistant, G5

  • Under UNICEF mandate for promoting the protection and survival of Children, Information Communication Technology (ICT) plays an integral part of supporting UNICEF business operations. ICT Support services have proved vital in the context of increased demand to support to staff hybrid office and teleworking, changing ICT applications and cloud environments. UNICEF Kenya country office seeks to recruit qualified ICT Assistants for a period of one year to strengthen ICT resource capacity required in support of UNICEF Kenya Country Office operations in Nairobi and field offices as well as meet requirements to support emergencies response activities.

Purpose of the Position

  • The primary purpose of position is to strengthen ICT operational effectiveness. The ICT Assistants will work within the ICT Common Services Unit based in Nairobi to ensure adequate resource capacity to support UNICEF operations in Nairobi and zonal offices within Kenya.

Main Responsibilities and Tasks

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The incumbents will undertake the ICT support assignments listed below.

  • Play roles of First Line ICT Help Desk Analyst to provide resolution to ICT related problems to end users. S/he independently resolves most ICT support problems reported remotely or in person or through service management tools.
  • Play role of Second Line ICT Help Desk Analysts, to provide solution to critical ICT problems by research, collaboration with other technical personnel, utilizing knowledge databases, problem solving techniques etc.
  • Undertake role of Move Add and Change analyst to install, configure, and remove end user ICT equipment.
  • The ICT Assistants will undertake end user support, including user orientation and training on ICT products and services.
  • They will be required to operate, diagnose, and maintain conference services tools including audio, video, and web.
  • They will be required to travel within Kenya undertaking ICT support assignments from time to time.
  • They will be required to play role of alternate to Systems Administrators in the maintenance, configuration, installation of ICT infrastructure components.

Description of the Assignment

Help Desk Analyst (First line)

  • Provide first line support to end users on standard ICT products and services received via phone-in, walk-in users; calls received through Service Management tools.
  • Manage lifecycle of service calls assigned to him/her till calls are resolved and closed.
  • Resolve calls as per service level agreements as per service management tools protocol.
  • Resolve support calls related to UNICEF standard software and hardware including Office 365 Products, email, cloud services, operating systems, laptops, desktops, printers, scanners, smartphones etc.
  • Provide training, orientation on end user ICT products and services.

Help Desk Analyst (Second line)

  • Provide second line support on standard ICT products and services.
  • Resolve critical support calls or incidents reported by end users. Perform research from manuals, internet knowledge bases, collaborate with other help desk analyst in the team to find solutions, workaround to such problems.
  • Manage lifecycle of incidents assigned to him/her in service management tools
  • Resolve incidents related to UNICEF standard software and hardware including Office Products, email, cloud services, operating systems, laptops, desktops etc.

Move, Change and Add Analyst

  • Install, configure, and maintain new end user ICT equipment including desktops, laptops, printers, scanners etc.
  • Rollout UNICEF standard operating systems and standard software in end user computers
  • Sanitize end user ICT equipment off UNICEF data before disposing.
  • Advice users about lifecycle of end user ICT equipment.
  • Provide basic support to Android and Apple smartphone management.

Focal person for Webinars, events and meeting support

  • Facilitate ICT support to inhouse/outside meetings, conferences, workshops etc.
  • Co-ordinate with facilities focal person on the available ICT facilities.
  • Arrange necessary ICT facilities for the meeting.
  • Provide ICT support during the meeting (Setup and manage conference services)

Other duties

  • The ICT Assistants may be assigned other ICT related tasks such as supporting Business Continuity activities at designated sites outside the UN complex.
  • Undertake inspection of ICT equipment procured for UNICEF counterparts at warehouse or partner locations, installation and testing of the same.

To qualify as an advocate for every child you will have…

  • Diploma/Advanced diploma of higher certificate.


  • At least 3 years work experience in ICT Support Services/Helpdesk within an environment of over 200 users in a team
  • At least 3 technical certifications in Operating System environment, Networking and ICT Support: Microsoft Windows Operating System, MS Office365/Microsoft 365®, TCPIP Networking/Network Administration, ICT Security. ITIL certification will be added advantage.
  • Working environment and proficiency in supporting collaboration tools (Zoom, MS TEAMS, Cloud workspace such as SharePoint, OneDrive etc.)
  • At least 2 years working experience working with remote user support tools
  • 2 years’ work experience with international multi-cultural institutions (UN, NGO/multinationals) environment will be an added advantage.

Consultancy: Technology Playbook Project Manager, ICTD Digital Centre of Excellence (Remote)

Scope of Work:

The Playbook Project Manager is expected to support the following tasks:

  • Support finalization and publication of Playbook version 2, inclusive of development and integration of Cybersecurity resources and Digital Resilience Self-Assessments: Monitor the quality and timeline of the Playbook content vendor deliverables, regularly reviewing progress and providing expert guidance, serving as liaison between vendor and UNICEF staff.
  • Support setup and facilitation of a Technology Playbook User Review Group to inform Playbook version 2, identifying members and serving as focal point and co-coordinator of review forums.
  • Coordinate and consult Technology Playbook internal stakeholders to review relevant Playbook version 2 content, including focal points with ICTD InfoSec, the Data, Analytics, Planning and Monitoring (DAPM)Division, and Office of Innovation.
  • Liaise with internal team members and a designated vendor to ensure development of fit-for-purpose country office Digital Resilience self-assessments and cybersecurity resources for the technical area and incorporate within the Playbook version 2
  • Ensure quality control and completion of SharePoint layout of new content for Playbook version 2.
  • Oversee French and Spanish translations of Technology Playbook version 2 content: manage a contracted vendor to conduct translations of key resources and ensure layout of the translated materials onto the Playbook SharePoint Site.
  • Conduct routine maintenance of Technology Playbook content and SharePoint site: ensure content on the Playbook site is updated as needed based on new internal guidance linked within the Playbook or new resources. Maintenance will include harmonization, as needed, with other internal tools and/or guidance or developing recommendations on integration of related internal tools and required resources.
  • Develop internal communications plan intended to increase Playbook use, in coordination with ICTD communications team as well as internal stakeholders to enable cross-promotion of T4D tools.
  • Develop and disseminate Playbook communications collateral, as defined in the Playbook version 2 communications plan.
  • Deliver webinar and/or trainings on Technology Playbook for staff: following release of Playbook version 2, deliver at least one webinar and support development of slide decks for a Playbook training session to be held at the T4D OneTeam 2024 workshop.
  • Work with the ICTD communications team to post announcements on new translations in appropriate internal forums.
  • Analyze Playbook site data and feedback loops: monitor Playbook site analytics to identify the number and location of users, the content and resources accessed by staff, and test effective communications strategies. Use information gathered to develop communications materials and to inform maintenance and future updates to the Playbook.

To qualify as an advocate for every child you will have… 

  • A first university degree in Media, Communication or Engineering 
  • Experience in developing well-structured documentation for digital topics; incl. ability to break down complex technical topics for a nontechnical audience
  • Experience in developing tools and guidance (such as work aids and templates) for users
  • Knowledge of UNICEF T4D structures and processes would be an asset
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 

Deadline: 19 May 2024.


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