Latest Recruitment at CIC Insurance

Nursing jobs, Clinical Medicine jobs, Business related jobs, Sales jobs,

Care Officer – Medical


  • Responsible for accurate capture of inpatient undertakings, authorization, cost control and hospital length of stay management.


  • Facilitating admissions and discharges of insured members as per policy.
  • Conduct hospital visits
  • Manage cost and average length of stay while the patients are in hospital to ensure prudent utilization.
  • Pre-authorize treatment for outpatient/inpatient cases as per the policy guidelines
  • Timely respond to all queries from insured client, service providers and respective contact person on cases involving medical care management.
  • Maintain a good relationship with partners such as intermediaries at care management level.
  • Update the relevant stakeholders on the case management update
  • Coordination and facilitation of both road and air evacuation as per policy.
  • Seamless Coordinating of overseas treatment from admission to discharge.
  • Compile relevant reports within the scope of care management as per stipulated guidelines
  • Receive and respond to Medical emergency lines on a 24-hour basis to ensure adequate coverage of the call Centre
  • Negotiate for discounts from doctors and service providers on specific cases and procedures as they arise.

Academic and Professional Requirements


  • Bachelor’s degree in Nursing or clinical Medicine.    E
  • Computer literate in MS Office and other office applications    E
  •  Medical Insurance experience in a medical call centre is an added advantage    D

 Experience Required:

  • Relevant experience in busy health environment    3



  • Recruitment, selection and retention of productive Sales Officers;
  • Conducting trainings on company products, processes, sales and soft skills to achieve results;
  • Building good relationship with the Relationship officers, Branch Managers and allied channel staff to achieve set sales targets;
  • Performance management and supervision to drive retail life sales and meet targets;
  • Provide one-to-one coaching, mentoring and motivation to  Sales Officers and ensure that they effectively implement strategies and agreed action plans;
  • Searching proactively for new revenue generating opportunities in the channel allocated to meet the company targets and following up on new leads and referrals;
  • Providing effective customer service to both prospective and existing customers;
  • Preparing sales and other management reports as required from time to time and proactively addressing shortfalls; and
  • Performing any other duties as may be assigned by the Line Manager


  • Minimum of a Diploma in a business related course. A Bachelor’s degree will be an added advantage
  • Must have a valid IRA License for the current year
  • Minimum 3 years’ relevant experience within the financial services industry
  • Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/Diploma in Insurance (AIIK/CII) or LOMA
  • Excellent leadership, communication and interpersonal skills
  • Problem solving skills
  • Understanding of the working environment


UN Jobs Salary Scale | United Nations Salary Range

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