Latest Recruitment at Kenya Airways

Jobs in Kenya, Kenya Airways Jobs, Administrative Jobs, Job Vacancies,

E – Payment Specialist

Brief Description        

Define and execute payment strategy for KQ online platforms; Responsible for reporting and detecting payment anomalies, successes rates and trends and clearly communicate on status of actions and issues to improve current success/conversion rates. Provide KQ with accurate and reliable monitoring task in online payments which increases customer satisfaction, improve conversion rates and decline costs resulting from lost sales.

Detailed Description        
The successful candidate will be expected to:

• Measure on regular intervals the success rates of the various payment options split over the various countries (POS).
• Compare the success rates of the same payment options over the various payment providers and front-end tools (EBT, MMB, ICI).
• Measure both pro-active as well reactive other payment related transaction results (materialization, inquiries) and report on these to the Business Stakeholders.
• Encourage the use of AMOP to reduce on online payment cost for acceptance and other related costs.
• Perform daily payment monitoring by using the various systems optimally.
• Be the key player/user and linking pin for the Amadeus Payment Manager (APM).
• Play a pro-active role in monitoring at times where errors can be expected like releases and Maintenance and System Upgrades at the side of Payment Providers.
• Pro-actively and adequately report on payment incidents to the relevant parties.
• Assist and advice how the Payment Monitoring can be improved.
• Represent E-payments in the debriefing of Payment Incidents Meetings with external parties.
• Monitor on regular intervals the e-Payment admin tool in order to check correct settings, report on findings.
• Manage ABR-sheets (Amadeus Business Rules) and Office ID’s.
• Initiate authorization reversals at instigation of sales organization in case of double authorization with acquiring bank.
• Perform an active role in the testing of payment options after new release /deployments of the various user interfaces.
• Perform testing once a new FOP has gone live on the various user interfaces. Testing to be performed over the various systems.
• Make sure the back-office process (creating internal refund, voiding tickets and reconciliation) are handled properly.
• Safeguard the integrity of the live payment options by making sure it is known who have performed which actions with the payment devices.
• Gather knowledge to keep abreast of new developments in e- payments.
• Manage all costs related to payments and in liaise on with e-sales team Identify efficient alternative payment methods which have list cost and implement in different markets.
• Define and maintain multi payment experience across the online platforms.

Job Requirements        

• Bachelor’s degree in business related field.
• Proficiency in MS office, Internet.
• Fluent in written and spoken English.
• Proficiency in the usage of airline passenger systems.
• Fintech knowledge
• 4+ years’ experience in E-payments.

Administrative Assistant – Fahari Aviation

Brief Description        

   The candidate will provide administrative and general support to the Fahari Aviation team by managing and facilitating day-to-day operations, coordinating activities, meetings, and events, managing schedules, handling correspondence, maintaining records, and assisting in various administrative tasks to various sections.

Detailed Description        
Principal Accountabilities (Responsibility)

General Managers Office

The General Manager’s office requires dedicated administrative support to enable effective management of the executive’s calendar, correspondence, and meetings. The Administrative assistant will ensure that the General Manager can allocate their time and attention to strategic decision-making and high-level responsibilities, while also providing necessary support for presentations, reports, and travel arrangements. This assistance will enhance the General Manager’s productivity and contribute to their overall effectiveness.

The Specific tasks

•  Arrange meetings, arrange appointments, and manage the General Manager’s calendar.
•  Set meeting agendas in advance, record minutes accurately, and follow up on action items.
•  As needed, draft and revise letters, presentations, and other documents.
•  Coordinate travel arrangements, including flights, accommodations, and transportation.
•  Assist in organizing and coordinating company events and functions.
•  Monitoring expenditure against set budgets and monthly reporting.
•  Managing petty cash, stationary requisition process, filing, and other routine tasks.

ROC Operations Office

• The administrative assistant will support the ROC Operation office in documentation and equipment management. This operational support will contribute to improved efficiency, regulatory compliance, informed decision-making, and streamlined operations. By performing these responsibilities effectively, the administrative assistant ensures that the drone operation section operates smoothly, mitigates risks, and achieves operational excellence.

The specific tasks

•  Flight Operations Coordination – Coordinates Payments and documentation requirements by KCAA to approve operations.
•  Coordinating activities and working with stakeholders in Operation on initiatives such as the quarterly Town hall, Customer fora, team activities. by providing administrative support
•  Assist in maintaining accurate records, files, and databases for operational activities.
•  Assist in procurement activities, including vendor coordination and purchase orders.
•  Handle office supply management, inventory control, and equipment maintenance.
•  Operational Support – The assistant provides general operational support, including logistics coordination, administrative tasks, collaboration with other departments, coordination of training programs, and support in ad-hoc operational tasks and projects.

UTO Office

• The administrative assistant will support the UTO Office in organizing training programs, managing participant registrations, and maintaining training records, and coordinating logistics. This will optimize training and streamline the overall process.

The specific tasks

•  Flight Operations Coordination – Coordinates Payments and documentation requirements by KCAA to approve operations.
•  Coordinating activities and working with stakeholders in Operation on initiatives such as the quarterly Town hall, Customer fora, team activities. by providing administrative support
•  Training Program Coordination – Coordinating training programs, managing schedules, handling participant registrations, organizing training materials and facilities, maintaining records, and collecting feedback from participants.
•  Administrative Support – Managing office operations, maintaining databases and filing systems, drafts documents and reports, orders and manages training supplies, and handles travel arrangements and logistics.
•  Communication and Correspondence – Manage communication channels, handles correspondence, responds to inquiries, drafts and edits training-related communications, and maintains contact lists for effective communication with trainers, trainees, and stakeholders.
•  Event and Logistics Coordination – Assists in planning and organizing training events, coordinating logistics such as venue booking and equipment setup, managing registrations and participant communication, and liaising with external vendors and partners.
•  Record keeping and Reporting – Maintain accurate training records, generates reports on training activities and participant feedback, analyzes training metrics, and ensures compliance with documentation and contract management.

Job Requirements        
Qualification(Minimum)  

•  Minimum University Graduate in Business, Secretarial, Administration, Management, or a related field.
•  Relevant certifications or additional qualifications will be considered a plus.
•  3-5 years’ experience in office administration or as a personal assistant to a senior manager.

Additional Details        
Other Skills

•  Knowledge of Business.
•  Strong business writing ability.
•  Excellent interpersonal and communication skills
•  Strong time management and organizational abilities.
•  Analytical ability.
•  Managing budgets.
•  Ability to exercise a high level of professionalism and discretion with respect to confidential and sensitive matters required.
•  Ability to quickly and thoughtfully build and maintain relationships required.
•  Ability to work both collaboratively and independently and meet deadlines required.
•  High level of proficiency with Microsoft Office applications, Microsoft Teams, Zoom, and Adobe Acrobat. 
•  Ability to multi-task and prioritize among competing demands and adapt to changing needs in a fast-paced environment required.

Digital Engagement Officer

Brief Description        

The Digital Engagement Officer will provide strategic oversight and delivery of KQ’s digital activity and manage day-to-day creation and promotion of digital content across KQ’s Corporate Website and social media channels. They will work closely with the wider KQ Corporate communications team and other departments to devise new and dynamic approaches to digital engagement which will extend our reach and influence, as well as identifying ways to improve our wider communications approaches, tools and messages for a digital audience. Reactive work and convening influential and impactful conversations are central to the continued success and strength of KQ. The Digital Officer will need to demonstrate a passion for creating and supporting digital communities throughout their work.

Detailed Description        
Main duties and responsibilities

Plan and create digital content.

• Provide strategic oversight of KQ’s digital content acting as a lead for digital content evaluation.
• Leadon the development of SEO-friendly website content for KQ’s social media channels and website, including our blog the content management or social listening system.
• Develop new digital and multimedia content, including commissioning and creating copy, and audio-visual content and liaising with external agencies ensuring high-quality and adherence with KQ’s brand.
• Design, implement and advise on content strategies and plans for major outputs in line with KQ corporate priorities, with a focus on social media and multimedia.
• Manage the creation of timely, relevant blogs for publication on KQ’s website and social channels, working with the Corporate Communications team
• Coordinate filming/recording of multimedia products like short social media videos and podcasts, including liaising with external agencies.

 Publish and promote content on KQ’s social channels

• Develop creative and innovative strategies for the design and delivery of KQ’s social media approaches
• Leadon the dissemination and promotion of KQ’s online content
• Provide strategic oversight and manage KQ’s Twitter/Facebook/LinkedIn/Instagram/TikTok/and other social accounts, including posting content, monitoring conversations and engaging with followers
• Leadon compiling relevant content and building KQ’s external newsletter using best practices to reach customers who opt to receive our newsletter.
• Keep KQ’s corporate website up to date and aligned with the wider KQ editorial calendar and current affairs
•  Provide support and insight on growing online communities
• Work with the wider Corporate Communications team and other departments to support the creation and maintenance of online communities that are passionate about aviation and aviation business as well as the airline.
• Support colleagues with the publication of materials to engage online communities.
• Create and embed best practice on how to build targeted interest groups using digital tools and communications
• Lead on KQ’s monitoring, evaluation and learning function, providing monthly analytics to the wider team on digital engagement and performance
• Provide digital guidance, support and training
• Provide strategic guidance to communication champions and senior staff to develop their social media profiles
• Create and implement guidelines capturing best practice, legal requirements and institutional standards on social media and photography
• Advise on the use of online images, handling permissions and copyright Deliver inductions and support colleagues on how to engage with our website, writing web- friendly copy and using social media effectively Advise on legal practices and ethical requirements on the appropriate use of images and consent
• Support the identification and reporting of website bugs
• Respond to or redirect general information requests on digital communications
• Support the events team in event promotion (Facebook Live, Periscope, Twitter chatsetc).

Plan and create digital content.

• Provide strategic oversight of KQ’s digital content acting as a lead for digital content evaluation.
• Leadon the development of SEO-friendly website content for KQ’s social media channels and website, including our blog the content management or social listening system.
• Develop new digital and multimedia content, including commissioning and creating copy, and audio-visual content and liaising with external agencies ensuring high-quality and adherence with KQ’s brand.
• Design, implement and advise on content strategies and plans for major outputs in line with KQ corporate priorities, with a focus on social media and multimedia.
• Manage the creation of timely, relevant blogs for publication on KQ’s website and social channels, working with the Corporate Communications team
• Coordinate filming/recording of multimedia products like short social media videos and podcasts, including liaising with external agencies.

 Publish and promote content on KQ’s social channels

• Develop creative and innovative strategies for the design and delivery of KQ’s social media approaches
• Leadon the dissemination and promotion of KQ’s online content
• Provide strategic oversight and manage KQ’s Twitter/Facebook/LinkedIn/Instagram/TikTok/and other social accounts, including posting content, monitoring conversations and engaging with followers
• Leadon compiling relevant content and building KQ’s external newsletter using best practices to reach customers who opt to receive our newsletter.
• Keep KQ’s corporate website up to date and aligned with the wider KQ editorial calendar and current affairs.
• Provide support and insight on growing online communities
• Work with the wider Corporate Communications team and other departments to support the creation and maintenance of online communities that are passionate about aviation and aviation business as well as the airline.
• Support colleagues with the publication of materials to engage online communities
• Create and embed best practice on how to build targeted interest groups using digital tools and communications
• Leadon KQ’s monitoring, evaluation and learning function, providing monthly analytics to the wider team on digital engagement and performance
• Provide digital guidance, support and training
• Provide strategic guidance to communication champions and senior staff to develop their social media profiles
• Create and implement guidelines capturing best practice, legal requirements and institutional standards on social media and photography
• Advise on the use of online images, handling permissions and copyright
• Deliver inductions and support colleagues on how to engage with our website, writing web- friendly copy and using social media effectively
• Advise on legal practices and ethical requirements on the appropriate use of images and consent
• Support the identification and reporting of website bugs
• Respond to or redirect general information requests on digital communications
• Support the events team in event promotion (Facebook Live, Periscope, Twitter chatsetc).

 Essential:

• Experience and knowledge of social media platforms, particularly Twitter, Facebook and LinkedIn
• Experience of creating multimedia content such as infographics, video, audio, animation sand photo stories
• Experience of using a content management system to create and publish website content
• Experience of using Google Analytics, other tools to report on online performance
• Experience of email marketing, especially in Mailchimp
• Knowledge of SEO
• Keen interest in and awareness of latest trends in digital comms, multimedia and social media
• Excellent writing, proofreading and editing skills, with experience in writing for different audiences
• Keen interest in global affairs and knowledge of international issues
• Ability to summarize complex data and messages and find key messages
• Strong IT skills; ability to learn new software and systems quickly
• Well-organized, flexible and effective in prioritization and task management
• Approachable and professional manner

Job Requirements        

• Degree in communications, marketing or relevant field
• 4-5 years ’experience in a similar role
• In-depth knowledge of marketing on digital and social media platforms, best practices, and digital media planning.
• Website analytics, data and sentiment analysis
• Training and certification in digital marketing an added advantage

Additional Details        

• Passion for brand building and creativity are very important attributes for this role
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• The candidate must have the discipline in execution and follow up of campaigns to achieve desired results
• Strong skills in online marketing, branding, social media marketing and copy writing are essential for the role

Manager External Communication

Brief Description        

The External Communications Manager is responsible for implementing effective communication programmes and activities whilst ensuring their alignment to the Kenya Airways corporate strategy, business plans and applicable aviation/regulatory standards at the national and regional level. The position works closely with external stakeholders, media, and focal points of internal teams to communicate the organisation’s message to increase awareness and understanding of KQ’s purpose and ensure the overall continuity of the organisation’s corporate brand consistency and image. The role works closely with the organisation’s leadership on wider influencing, including confirming the organisation’s position as a regional leader in its business segment. 

Detailed Description        

Principal Accountabilities (KEY Performance areas):

 Strategy implementation & reporting

• Implement strategic communication initiatives and niche communications to increase the visibility and understanding of KQ’s vision and purpose internally and externally.
• Coordinate the Communication Team’s internal and external communication activities, including results tracking and reporting.
• Work with the research team to develop indicators and monitor effectiveness of communication materials and tools. 
• As a member of the Crisis Management Team, contribute to the development and implementation of the Kenya Airways’ Crisis Management Policy and ensuring a corresponding Communications Plan. 

Leadership/ Departmental Support & issues Management

• Coordinate Departmental communications activities including training and coaching of teams on communications in stakeholder management. 
• Support in managing the CEO’s corporate communications requirements to improve the organisation’s visibility among key stakeholders.
• Communications advisory and counsel on integrating communications into annual plans and managing issues.  
• Prepare periodic departmental reports and prepare briefings to the Departmental leadership. 
• Support in the planning and oversight of communications/PR related to regional partners/alliance, legal, finance, HR, Government and industry issues and other corporate topics.
• Anticipate image and reputational risk issues and develop and implement appropriate communication actions.
• Support crisis communications planning and management. 
• Coordinate Departmental communications activities including training and coaching of teams on communications in stakeholder management. 
• Support in managing the CEO’s corporate communications requirements to improve the organisation’s visibility among key stakeholders.
• Communications advisory and counsel on integrating communications into annual plans and managing issues.  
• Prepare periodic departmental reports and prepare briefings to the Departmental leadership. 
• Support in the planning and oversight of communications/PR related to regional partners/alliance, legal, finance, HR, Government and industry issues and other corporate topics.
• Anticipate image and reputational risk issues and develop and implement appropriate communication actions.
• Support crisis communications planning and management. 

Content Development & Dissemination

• Generate content for stories, press releases, briefs and messages for Kenya Airway’s audiences using a variety of media, including the organisation’s owned media (Website, Intranet, Extranet, Social Media Platforms).
• Ensure adherence to the Kenya Airways brand by reinforcing the use of the Brand and style guidelines.
• Assist in the production of annual reports, documentaries, and brochures for promoting the organisation to stakeholders. 

 Internal Communications

• Facilitate information access and sharing between corporate communications, departments and relevant external stakeholders.
• Support the development of internal communications programmes and processes to support employee engagement initiatives.
• Support strong internal communications to build corporate identity, maintain strong staff engagement and build confidence among KQ employees.

Media Relations & Management

• Ensure strong and resilient relationships with media partners at the hub and across the network. 
• Monitor local media coverage for sharing with corporate communications including setting up mechanisms to respond to media enquiries. 
• Organise media events and tours and facilitate contacts among members of the media to encourage in depth coverage of KQ.  
• Leverage proactive publicity tactics to achieve visibility in the news media, including favourably positioning Kenya Airways and promoting the company’s progress and success by showcasing leaders, the Go Forward Plan and culture.

Social media & Digital Platforms

• Oversight of social media platforms and engagement including serving as a moderator in KQs external social network sites which include Facebook. Twitter, Linked In etc. 
• Develop content, ensure social media tactics are embedded and deployed in all communication plans.
• Create leadership awareness and knowledge on social media use. 
• Participate &advise on innovation of Kenya Airways digital platforms.

Consultants& Procurement Management

• Manage watching brief on relationships of communications consultants/PR agencies. 
• Ensure appropriate budgeting, cost containment and tracking of communications related cost centres.
• Manage external surveys that evaluate the attitudes, opinions and aspirations of stakeholders and partners.
• Managing vendors to ensure efficient delivery of quality services that meet Kenya Airways standards
• Development of proposals and related procurement requirements
• Ensure quality assurance of all corporate communications emanating from the company to ensure adherence brand guidelines.

Talent Management & other

• Ensure the planning and delivery of clear and realistic work plans for the communications unit under purview. 
• Ensuring all members of the team are competent to carry out their role, offering coaching and mentoring support to enhance their delivery and capabilities
• Grow and mentor the communications team and supports their learning and development.
• Undertake any other duties as may be assigned by the Communications Director.  

External:

• Communications and Advertising Agencies,
• Editorial writers
• Creative developers,
• Journalists
• Partners

Job Requirements        

• Bachelor’s degree in a relevant discipline. (public relations, journalism, communication, or marketing).
• Postgraduate Diploma in Journalism
• Membership/Certification– Relevant PR bodies
• A minimum of five (5) years of progressive relevant experience in a communications, marketing or journalistic role

Additional Details        

• Communications skills including; Delivery of effective strategy, writing and successfully deploying press releases and other materials
• Takes personal ownership and accountability to meet time pressure deadlines, achieve agreed-upon results, and have personal organisation do so.
• Excellent diplomatic and interpersonal skills with a willingness to work in a team environment. Proven experience in working as both a leader and a member of a team.
• Self-motivated, creative, have excellent organisational skills, proven ability to perform multiple tasks, and work with both internal and external constituencies.
• Experience of developing and implementing media, advocacy or marketing campaigns
• Demonstrated experience and understanding of issues and trends in corporate communications in a high-profile, multi-stakeholder company, regulated industry.
• Exceptional research, writing, editing, presentation, verbal and interpersonal communication skills.
• Demonstrated ability to manage reputational risk.
• A successful track record of managing new media and digital channels, including website development.
• Be detail and results-oriented, and have strong knowledge of evaluation of outcomes analysis
• Demonstrated computer skills and the ability to work in appropriate Microsoft Office Suite applications, and use Adobe Photoshop

Use the link(s) below to apply on company website.

• E – Payment Specialist
• Administrative Assistant – Fahari Aviation
• Digital Engagement Officer
• Manager External Communication