Latest Vacancies at Avenue Healthcare

Administration, Secretarial, Medical, Healthcare ,Sales, Marketing, Retail, Business Development,

Receptionist

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

• Maintaining proper patient / client records depending on the designated department / branch.
• Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
• Ensure proper patient registration per the defined protocols
• Ensure accurate billing and timely finalization of invoices
• Ensure proper cash handling as per defined protocols
• Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
• Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

• Certificate in Business Management or a relevant business course
• Minimum of 1 year experience
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

General Nurse

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Covering the Unit Manager when required.
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good working relationship with our stakeholders
  • Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Supervise patient attendants as per their job description Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Ensure recording and safe keeping of patient’s valuables
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Prioritization of patient needs in a documented nursing care plan.
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed.
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Perform all invasive nursing procedures under aseptic technique
• Enter unit specific data daily and promptly
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration;
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Keep D.D.A. drugs safe and drug register properly per unit requirements
  • Refund all unused drugs immediately
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
  • Ensure all treatment sheets have patients biodata including information on drug allergies
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Client satisfaction (patient, consultants and others)- ensure client
• satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the Unit Manager and demonstrate follow-up and improvement.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A BSc. In Nursing, Diploma or Higher Diploma in Nursing
• Minimum of 2 years experience clinical practice
• A Valid Nursing Council License
• Updated BLS/ACLS/ATLS certificate
• Organizational Awareness and detailed-oriented

Relationship Executive

Job Objective/Purpose

To enhance growth of the products and services through marketing of the assigned unit.

Key Responsibilities

• Conduct market research – understanding of the healthcare landscape within their mapping
• New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations – Targets to be set based on budgets
• Developing annual marketing plan – to be reviewed quarterly
• Working with the marketing team to enhance facility brand visibility
• Plan and conduct marketing activities
• Generate marketing & CSR reports
• Pitching, developing proposals and sending quotations to potential clients
• Organize and facilitate service meetings with clients
• Enhance communication through various platforms – Digital, WhatsApp & bulk sms
• Drive innovation
• Drive client experience

Personal Specifications

• Bachelor in business administration (Sales and Marketing Major) or any other related degree
• Membership in MSK is required
• Professional qualification in CIM is an added advantage
• Minimum experience of 3 years experience
• Organizational Awareness and detailed-oriented
• Strong interpersonal and communication skills, teamwork and reliability

Pharmacy Superintendent (II)

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’s defined policies and procedures

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure that they are in good working condition.
• Ensure timely, accurate and 100% billing of drugs. If the hospital management system is down, liaise with the receptionist /invoicing clerk to inform the client that drugs will be recorded on a manual card and issued then card collected later after the bill has been finalized once the system is back.
• All processed prescription orders should be well labeled, counter checked then client informed to collect their cards before the medication is dispensed.
• Ensure that all insurances exclusion lists are adhered to.
• Ensure that the Pharm-Tech informs the doctor on equivalent of the out of stock medication and the prescription is amended.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Branch Manager for approval of adjustment by the Stock Controller.
• Prevention of medication errors by counter checking and verifying the prescription on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• All stock movements including goods received, goods returned, purchases from petty cash, prescriptions issued to patients on cash, inter-branch transfers or in house clinics, expired drugs, lost or stolen items must be captured in the HIS real time.
• DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Branch Manager for approval of adjustment by the Stock Controller.
• Generate and send LPOs to the respective suppliers.
• Ensure accurate receiving, counter checking and signing of the invoiced orders and delivery notes as per send L.P.O. Drugs with an expiry less than six months should be received with a Letter of Undertaking and returned to the supplier if not consumed within the 6 months.
• Ensure timely and accurate entry of invoices into the hospital management system and that they are well stored to be checked and dispatched to Finance/Accounts by end of the month.
• Ensure a well arranged pharmacy that is neat, presentable dispensing counter and workstation
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure timely escalation of any urgent out of stock items to the Pharmacy Quality Manager for manual purchase approval.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Quality Manager.
• Drugs/surgical items expiry management;
  • Ensure shelf allocation for weekly checking of expiries and communicate to the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and share the short expiry list with the doctors to assist in prescribing.
  • Expired drugs should be documented, quarantined and disposed as per the PPB regulations.
  • Allocate emergency trolley to ensure its well-stocked at all times and expiry managed
• Ensure that Avenue corporate governance policies and procedures are adhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Ensure all sentinel incidents/events are recorded and reported to the Branch Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client Satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

•  A Diploma in Pharmacy
• A minimum of 3 years experience
• A valid pharmaceutical technologist license
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

Laboratory Superintendent (II)

Job Objective/Purpose

Ensure provision of high quality laboratory diagnostic services in the clinic as defined by Avenue Healthcare’s policies, protocols, procedures and standards.

Key Responsibilities

• Ensure that the clinic has the necessary equipment and ensure that they are in good working condition and submit a monthly equipment status report to the Branch Manager.
• Timely and accurate billing of laboratory services.
• Stock management:
• Do monthly stock takes of lab supplies and submit a stock take and short expiry report to the Branch Manager
• Timely ordering and receiving of stock from the lab store to prevent stock outs
• Proper storage of lab supplies.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits
• Review and act on quality indicator reports (IQC &EQA)
• Follow laid down Lab Board approved rules for medical lab profession and adhere to Government and respective professional standards of care and treatment of patients.
• Ensure timely response to emergencies.
• Carrying out tests based on outlined SOPs & policies.
• Ensure all sentinel incidents/events are recorded and reported to the Branch Manager within 24 hours using the provided tools.
• Ensure that the fridge temperatures and ambient temperature and humidity are charted twice daily and any error reported to the Branch
• Manager.
• Ensure timely escalation of any urgent out of stock items to the laboratory store.
• Ensure that any issue pertaining quality is escalated to the Lab Quality Manager.
• Infection control;
• Maintain and enforce infection control standards when carrying out lab tests.
• There is proper disposal of medical waste
• Equipment and other laboratory surfaces are properly disinfected with the right disinfectants
• Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the Branch Manager.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical, analytical and post-analytical phases of testing.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A Degree/Diploma in Medical laboratory Sciences or related disciplines
• Minimum of 5 years experience
• A Valid practicing license from KMLTTB
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, Teamwork and reliability

Infection Prevention Control (IPC) Coordinator

Job Objective/Purpose

Leading and coordinating the hospital infection prevention & control programs, and upholding clinical quality and patient safety performance standards, in line with the Hospital protocols and strategies.

Key Responsibilities

• IPC Program Management
  • Coordinate, plan, implement and evaluate IPC Program management and communication
  • Make routine rounds/ audits to units for case findings, review and supervision of the implementation of Infection control standards.
  • Assess risk of occupational exposures to infectious disease and report any potentially controversial findings or issues with widespread impact, including coordinating with PHOs in monitoring outbreaks.
  • Supervise waste management program, maintaining records of sharp injury register, culture reports, and nosocomial infection register.
  • As directed, participate in and/or lead committees related to and directly impacted by infection control.
• Clinical Quality and Patient Safety
  • Coordinate investigations of incidents/ complaints, sentinel events, and data collection for corrective actions, including RCAs and action plans.
  • Coordinate the collection, analysis and reporting of all quality indicators.
• Perform administrative duties such as completing infection forms, reports, evaluations, maintaining dashboards, etc. to support IPC and quality improvement and accreditation activities.
• Oversee the Education of staff, including orientation and Training to ensure performance improvement on IPC and quality.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services.
• Adhere to Government and professional standards as guided by the Nursing Council of Kenya.
• Any other duty as assigned by the supervisor.

Personal Specifications

•  Diploma in Nursing (KRCHN). BsN or Higher Diploma in Nursing is an added advantage
•  A valid Nursing License from NCK
•  Valid certification in BLS, ACLS.
•  Specialty training in IPC highly desirable
•  3+ years’ experience working in a busy hospital environment.
•  Strong interpersonal skills, team playing abilities, and communication skills.
•  Highly responsive, ethical and responsible

Method of Application

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 11th September 2023.