Latest Vacancies at Fairmont Hotels & Resorts

Hospitality, Hotel, Restaurant, Administration, Secretarial , Engineering, Technical,

EN – Bartender

Job Description
Bartender

• Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
• To focus on guest satisfaction and engage and interact with guests.  
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
• Responsible for the upkeep of standards of service at all times including all items used during service.  
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
• Approach all encounters with guests and employees in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
• Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
• Provide attentive service, focusing on guests needs. 
• Receive payment for food and beverage provided and provide change and receipt to guests. 
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
• Make coffee, espresso and tea. 

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property 
• An operational knowledge and proficiency in Point of Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Good wine knowledge helpful as well as liquors. 
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service.

Assistant Front Office Manager

Job Description
Assistant Front Office Manager

• Inspiring and engaging. As an Assistant Front Office Manager, you will be responsible for the day-to-day operations of the Front Desk, Guests Service and Royal Service departments with a primary focus on the overall operations of the Front Desk.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible for the day to day operations of the Front Desk, Guest Services and Royal Service departments with a primary focus on the overall operation of the Front Desk.
• Manager on Duty serving as a resource and support to all departments in the absence of a Department Head and Executive Committee Members.
• Leads and coaches the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
• Spend a minimum of 50 percent of daily time in the Lobby and public spaces conducting audits and inspections, monitoring, coaching and managing the Front Office Team to ensure exceptional guest service.
• Oversee group business, reviewing and ensuring details of convention resumes are met and serve as a liaison with the conference convenors.
• Review arrival reports and VIP reports to ensure all special requirements are met or exceeded.
• Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
• Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
• Ensure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, payroll, scheduling and adhering to budget parameters
• Have an excellent working knowledge of the hotel/union collective agreement to effectively lead within our unionized environment.
• Developing an enthusiastic and guest driven Front Desk team through recruitment, performance appraisals, recognition and incentive programs, communication meetings, and additional career development.
•  Continuously Committed to provide excellent service and exceed guests expectations
• Excellent departmental and inter-departmental skills by building strong relationships with all departments within the hotel
• Member of the Emergency Response Team and knows all emergency procedures and general crisis situation management, including knowledge of the fire panel.
• To ensure Front Desk team adhere to cash activity and house bank agreement, responsible for float held and conducting all procedures as stipulated in the Rooms Accounting Standards.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Participates and demonstrates leadership on Hotel Committees.
• Seeks feedback on guest satisfaction and responds to guest complaints, completes follow up on the Manager on Duty Pass-on, and resolves problems in accordance to our corporate values, mission and vision within a timely manner.
• All other duties assigned by Front Office Manager

Qualifications
Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Cluster Chief Engineer

Job Description

Cluster Chief Engineer

• Your leadership as Cluster Chief Engineer will inspire your team at Fairmont The Norfolk and Fairmont Mara Safari Club to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Oversee planning, development, coordination, implementation, and management of engineering activities and Hotel infrastructure and facilities of the hotels.
• Direct the Hotels’ Engineering Departments.
• Coordinate preventive maintenance, repairs and safety process with outside contracting companies.
• Manage and coordinate all engineering facilities and activities for the Hotels; manage engineering projects to ensure compliance with contract requirements, schedules, and engineering budgets.
• Direct and coordinate a staff of technicians engaged in the development, design, and planning of systems to increase the quality and efficiency of services provided.
• Approve plans, specifications, and design strategies submitted by design and/or engineering consultants; review and approve construction drawings for capital projects.
• Develop and establish engineering and construction policies, objectives, and systems consistent with the achievement of overall hotel goals, objectives, and strategic plans.
• Serve as a primary source of engineering expertise; provides high-level engineering consultation and systems design services, and oversees, coordinates, and monitors the quality of internal engineering consulting services provided to guests and associates.
• Direct engineering and construction project inspection programs and ensure contractor compliance with codes.
• Participate in the development of annual operating and capital budgets for the department.
• Oversee the supervision of personnel, which includes work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.
• Support the hotels’ Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the Engineering departments.
• Function as a key member of the Hotel Executive Committee and Leadership Team of the hotels.
• Ensure full compliance with Hotel operating controls.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications
Your experience and skills include:

• Minimum 5 years previous luxury / upscale hotel experience in a related field (minimum 2 years as Chief Engineer of multi properties).
• Flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
• Demonstrate ability to direct and manage both technical and administrative staff.
• Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
• Advanced skills in project planning and project management.
• Knowledge of engineering and construction records management principles and procedures.
• Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
• Ability to adapt to change quickly and strong multi-tasking.
• Excellent leadership skills.
• Proven team leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
• Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

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