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M-Pesa Africa – Executive Head of International Money Transfer (IMT) & Cross Border Payments
DESCRIPTION
At M-Pesa Africa, we are at the forefront of the financial technology revolution, driven by innovation and an unwavering commitment to excellence. We are looking for an Executive Head of IMT & Cross Border Payments who will pay a pivotal role in leading and shaping these services.
M-Pesa is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The Commercial Team works with M-Pesa leadership across our 7 Operating Countries to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities.
Reporting to M-Pesa Africa’s Chief Commercial Officer, the Executive Head of IMT & Cross Border Payments will be responsible for:
- Developing and implementing the overall strategy and vision for IMT within Commercial in alignment with MPA’s goals and objectives;
- Utilizing data-driven insights to assess the performance of IMT and Cross Border Payments services. This includes analyzing trends, identify areas for improvement, and implement initiatives to optimize operations and increase efficiency;
- Collaborating with key stakeholders, including senior management and product development teams to provide opportunities for service enhancements and new product offerings;
- Implementing strategic initiatives to drive business development, manage vendor relationships, and liaise with the legal team to negotiate contracts;
- Developing and executing a comprehensive partnership strategy to identify, prioritize and establish relevant collaborations;
- Prioritizing customer satisfaction and continuously improve the end-to-end customer journey for international payments, ensuring a seamless and convenient experience for users;
- Offering strategic support on the IMT & CBP strategy, negotiations and business case development to ensure optimal performance and cost-effectiveness;
- Co-developing and launching go-to- market plans with local product managers to drive uptake and engagement
- Driving commercial rationalization of the IMT roadmaps balancing requirements from multiple markets
Skills and competencies required for the role:
- Strong knowledge of Remittances, Forex management, Digital product management and agile ways of working;
- Refined and impactful communicator with the ability to interface with individuals across at all levels including CEOs in the Operating Countries that we support;
- Experience driving IMT & CBP roadmaps and supporting customers in negotiations and strategic decisions;
- Experience driving IMT & CBP roadmaps of new services and development of new customer touchpoints.
QUALIFICATIONS
Apply if you have:
- A Bachelor’s degree in Business, Finance or related field, A Master’s degree is preferred
- At least 10 years of experience, 5 of which should be in Remittances at a bank, Fintech or Digital business
- Strong knowledge of Mobile Money, Fintech and Financial Services
- Experience with emerging market consumers, and multicultural sensitivity
- Strong understanding of international payment systems, regulations, and compliance requirements
- Knowledge of emerging payment technologies and industry trends
What you can expect from us
- We believe in a fair and robust interview process
- We have a robust flexible total reward scheme
- Dedicated support and mentoring/coaching
- Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Service Activation Engineer
Brief Description
- Reporting to the Manager -Enterprise Service Activation, the position holder will be responsible for ensuring quality and speed of deployed solutions. He/she will also be responsible for the delivery of the promise of the business outcomes.
Key Responsibilities:
- Implement various solutions components in line with designed solution
- Ensuring that deployed solution meet and exceed set quality benchmarks
- Work closely with the Solution Architect team to develop LLD solution templates.
- Responsible for the Quality of the delivered solutions
- Participate in project management and communication at all stages of deployment
- Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment
- Participate in the solution design validation process
- Responsible for the “as-built” documentation of deployed solutions
- Responsible for the handover deployed solution to the support team to ensure seamless support
- Continuously work with other teams to streamline internal process to improve service delivery
- Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
- Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement.
- Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space
- Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders
- Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
- Lead solution design reviews and network requirements for the Low Level Design.
- Continuous research and training to improve speed, effectiveness and quality of deployment.
- Feedback and improvement of designed solutions.
QUALIFICATIONS
- Degree in an Engineering related discipline.
- Over 4 years experience in deployment and integration of large enterprise or service provider networks
- Team leadership skills.
- Strong relationship building skills.
- Project Management skills.
- Sound product knowledge of the business’ existing product portfolio.